C-Suite & Executive level business relations developmentPublic & private sector research and analysis for various industry verticalsProspect, qualify and secure new business relationshipsConsult with industry leaders in various verticals regarding their cash-flow, receivables management, compliance and regulatory challenges in order provide cost effective solutionsDevelop, secure and implement collection proposals tailored to unique client needs and requirements – implement excellent solutions

C-Suite & Executive Level Business DevelopmentTwenty years successful experience in Sales, Management & Operations Leadership. Industries include Credit Collections and Advertising.Collections:• Medical & Retail Collections• EBO, 1st Party Outsourcing – Hospitals, Physicians Groups• Insurance Follow-up, Clean Up Projects• Consumer Banking, Credit Card, Bad Debt Collections• Utilities, Cable TV and TelecommunicationsCommercial Collections – Heavy Equipment, Industrial, Trucking & Transportation, Construction & Building Suppliers, Food & Beverage Industry

Facilitate communications, educations events and conferences for hundreds of Healthcare Finance Professionals in Virginia & Washington DC.

Sales Leadership and Operations Management for the automotive classified advertising websites.Provided leadership and management for the automotive classified advertising website AutoExtra.com. Successfully initiated a centralized support center for nationwide commercial sales initiatives; exceeding revenue goals by at least $1 million each year.• Successfully implemented multiple website products and enhancements that improved monetization of the website.• Developed a team of highly respected customer care associates who provided superior support to an external customer base of over 3,000 automotive dealership and 600 internal commercial sales staff.• Led high performance team responsible for national sales efforts that included product and service communications, sales training for 72 regional offices, customer retention and dealer web-training.• Provided leadership to highly productive team for web development including graphic design, search engine optimization (SEO) and search engine management (SEM) professionals. Ensured that efforts of individual teams were in concert with current and long term strategic company objectives. Achieved 25% or greater increase of ‘in market’ automotive sales leads to dealer customers in 60 plus markets.• Used web analytics and back end database research tools to develop and execute improved sales strategies and local market collateral on a regionalized basis. Increased sales revenue from 15% to 22% in each of eight sales regions.• Traveled frequently and built successful relationships across multiple levels of the organization and customers.• Executed successful regionalized sales promotions ensuring sales staff was both knowledgeable and excited about selling Internet products. Leveraged relationships in order to gain site and product feedback from dealers and sales staff nationwide.• Year over year revenue growth exceeded 40% annually.

Principle and leadership for fundraising firm, developing fundraising programs for nonprofit organizations. Engagements included – Boys & Girls Clubs of America, Boy Scouts, Operation Smile, Youth for Christ DC/LA Events, Private Schools & PTA’s nationwide.

Third party collections firm - provided operations and sales leadership for $7 million firm.Responsible for the smooth, efficient daily operations of sales, client relations, and collections departments with 40 employees for this 3rd party debt collection firm, included past-due medical bills, and automobile loan management for GE Capital, a key client. • Developed long-term strategic growth plans, and reengineered key sales processes resulting in a substantial growth in annual revenue.• Created a viable business plan garnering an enviable 1000% revenue increase over a 2-year period, and conceptualized and developed a Client Liaison Department responsible for increasing client retention by 60%.• Milestones also include retraining and managing a 3-person national sales executive team, with strong emphasis on consultative sales approach. Team reduced total sales cycle and increased new account placements by 5,000%.• Fully involved assisting accounting with a range of functions, including General Ledger, A/R, and A/P, assisting parent company with long-term financial planning.• In a 26-week period, drove fees from $55,000 per month to in excess of $600,000. Additional milestones include overseeing the development of a new phone and computer interface which increased business efficiencies dramatically.

Top 10 agency in U.S. Enjoyed broad latitude managing critical call center development projects for this 3rd party collection service with Fortune 100 and 500 client base.Enjoyed broad latitude managing critical call center development projects for this 3rd party collection service with Fortune 100 and 500 client base. Services included seamless early debt collection for multiple personal clients including American Express, Circuit City, and Sears & First North American National Bank.• Built and managed technology based collection outsource department. Grew employees from 25 to 145 in a 14-month period, with a monthly revenue increase from $57,000 to $1,000,000.• Implemented sales and incentive program effective in dramatically improving roll rate performance and a 60% increase in phone payments via EFT (electronic funds transfer).• Developed new business opportunities by ‘consultative selling’ with a client needs analysis approach. Designed and delivered customized client project proposals, delivering new or expanded collection services contracts that dramatically increased annual placement volumes and quality.• Dramatically improved client retention and cross-selling opportunities, and achieved collection call center goals with a combined total volume of over $1,200,000,000 in annual placements. Averaged 7,000+ calls per day, and consistently achieved service levels of 96%+, calls answered within 20 seconds.

Lead high performance sales teams exceeding sales goals consistently• The only sales manager in the company to exceed weekly sales goals for 82 consecutive weeks• Top 3 out of 31 sales teams performance in eight sales contests• Provided team leadership for two regional offices – the first offices to convert from a manual sale phone system to full call center predictive dialing technology• Integrated technology to staff members resulting in a 200% plus growth in sales volume• Developed and managed multiple successful teams to work special events promoting company sales and Public Relations with various partnered organization in the Los Angeles and San Bernardino California regions