Patrick Dodd Email & Phone Number

Hershey, Pa, Us

Hershey, Pa, Us

South San Francisco, California, Us

GAM for the Salesforce Relationship

San Francisco, California, Us

Global Account Director of Strategic CG Accounts for entire Salesforce portfolio

San Francisco, California, Us

Covering entire Salesforce portfolio for three global enterprise consumer goods accounts.

San Francisco, California, Us

San Francisco, California, Us

Marketing Automation B2B specialist with Salesforce.com covering the greater NYC region for Enterprise accounts.

Armonk, New York, Ny, Us

First line sales leader of a team of veteran enterprise sales team for IBM's entire mobility suite.

Armonk, New York, Ny, Us

Regional lead specializing in Enterprise Mobility Management for MaaS360, by IBM, a leader in Gartner's Magic Quadrant.2013 Q1, Q2 and Q4 over 200% above quota.2013 over 250% above quota2013 highest revenue of new logo sales and overall first in revenue among 90 plus sales executives throughout the company.2014 Q1 500% above quota2014 200% above quota year to date

Little Rock, Ar, Us

Windstream delivers personalized communications solutions and unmatched service to business-class customers in 86 of the nation's top 100 metropolitan areas. We are the premier alternative to the ILECs, based on our nationwide footprint, breadth of products, and quality of service. We have over 15 datacenters and now offer an array of cloud servicesWindstream's data and voice products - and our unique value-added offerings - help customers achieve cost-effective solutions.Corporate Mission Windstream's corporate mission is to be the most customer and employee-oriented communications provider.Corporate Values Our dynamic growth has been achieved by adhering to basic values that will continue to define Windstream in the future: The essence of the Windstream Experience can be summarized in the following four Corporate Values:Caring Culture Open Communication Unmatched Service Personalized Solutions Every aspect of our company is aligned with at least one of these four values, whether it is how we run our business, satisfy our customers, or treat our people

Horsham, Pennsylvania, Us

Sold third party technical services on mobile workstations to hospitals throughout the east coast. Sold hardware as a VAR and channel partner for Infologix, Dell, Lenovo, OmniMed, Cisco, Fujitsu, HP, Symbol/Motorola and more.

Provided technical consulting on a weekly basis to multiple clients to optimize customer satisfaction, including selling add-ons/customizations and creating SLA's (Standard Licensing Agreements) and SOW's (Statement of Work) with estimates and detailed technical statements. Worked with networking vendors to expand licensing and server space for clients wishing to expand.Cold called and prospected new clients through current customers.Set up virtual environment for all clients using VMWare for testing purposes.Focused on Presales presentation from both technical and functional sides, showing potential customers the full scope of the capabilities of the products to.Lead presenter for all aspects of the products for potential clients and current clients.Provided Level III client facing account technical consultation and support for mobile retail sales solution software and desktop sales solution. Supported and developed software for clients to optimize all aspects of Quofore's products. Providing code fixes via SQL, XML, LUA, and .NET programming for Reporting Services, PDA application, and Desktop application. Created and fixing Stored Procedures and Reports along with monitoring server services (PDA synchronization) via SQL. Transitioned clients from hypercare to live production environment with a complete technical breakdown and full training on Level I support. Lead Account Manager for over 85% of the company's active clients.Added customizations for clients from $300 to $3000 additional monthly revenue.Created Stored Procedure for weekly status reports showing synchronization statistics, open incidents in an Excel format.Created two 100 plus page technical training manuals for both clients and internal users, including Level I technical training and ticketing support system (Axsoft Ontime)One of three administrators for Sharepoint, Wiki, and the Axosoft Ontime Ticketing System.

Coral Gables, Florida, Us

Supported and developed SQL based point of sale software system for over 136 cruise ship spas. Received 100 to 200 emails per work day, plus weekends and nights, between the two support team members and resolving issues with no escalation options.Creating SQL scripts, backing up and restoring databases to troubleshoot our Point of Sale software. Fixed the backend of the software via Visual Studio. Visited ships to set up multiple workstations with wireless networks using Cisco and Lynksys routers, along with training teams of 20 people at once on software. Provided quality assurance testing on all products before deployment using co-authored reports and manuals. Using Remote Desktop, creating updates and scripts using SQL and Venus IX from multiple servers to send to ships on a weekly basis. Via UltraVNC and FTP was able to connect to the cruise ships and troubleshoot various issues including network connectivity and database configurations. Trained new managers on all the functionalities of our point of sale system before they joined their cruise ship. Worked directly with every major cruise ship corporation's home office to agree on implementation and troubleshooting ideas. Examining several hundred pages of log files to determine errors from both our point of sale system along with the cruise ship's onboard system.Was given the lead for a project visiting over 30 ships in 2007, installing the latest version of our Point of Sale system (SMART), connecting and configuring a wireless network, and training up to 34 spa team members per ship plus their manager during a one week period.

Us

Provided 24/7 external technical support for healthcare based software products for over 6,000 hospitals worldwide from both a phone and email triage. Supported over 150 products from several different platforms. Implemented and supported intranet products that contained Postgres SQL and Apache Tomcat engines for customers. Diagnosed log files, in depth, to determine installation issues for intranet products. Troubleshot standalone products, network products, internet based products, flat file products, intranet products and handheld based products. Provided on call support to customers after hours and on weekends using a VPN connection. Supported and maintained handheld product Clinical Xpert on both Palm's and PocketPC's to over 3,000 end users.Set up and supported over 30 tradeshows a year both remotely and onsite. Set up and maintained a 20 PC network at three different conventions while using a router and switch. Provided full time support to personnel on all technical related issues for the company's tradeshows.Named Tradeshow Senior Technical Analyst after only 6 months of employment with company. The quickest and youngest to be named to a senior analyst in company's 30 year

2004Provide phone support all computer related issues for over 16,000 users. Servicing all equipment and accounts for retail users and corporate users. Troubleshooting various mortgage software such as SNAP, Empower, ASAP, Appxtender, Vision, Alltell\MSP\CPI to ensure loan account accuracy and maintain administrative integrity. . Used Citrix Management Console, Active Directory, and MF Admin Lite to troubleshoot and resolve administrative issues including exchange accounts, shared printers, and security updates. Troubleshoot Laptops, VPN connections, and Blackberry's. Set up and maintain all shares for personnel and departments.*Winner of the Soaring Performer Award for excellence in customer service and technical knowledge twice in one month. Only two time winner amongst 200 helpdesk analysts in the history of the award.

Information Systems

Education record

Education record