Patrick Domingues Email & Phone Number

As the CEO of Zevonix, I am focused on delivering innovative IT solutions that drive efficiency, security, and growth for businesses of all sizes. With a strategic approach to technology using our Pathway to Smarter IT framework we help our clients navigate the complexities of modern IT infrastructure, offering tailored services that address their unique challenges.At Zevonix, we specialize in:• Managed IT Services: Ensuring that businesses run smoothly by managing their IT operations, from hardware to cloud solutions.• Cybersecurity: Protecting critical data and systems with advanced security measures and proactive monitoring and alignment with security compliance.• IT Strategy Consulting: Providing businesses with expert guidance on technology investments and long-term growth.• Cloud Solutions: Enabling businesses to scale with reliable cloud infrastructure and seamless migration strategies.• Data Management & Backup: Ensuring data integrity with robust storage solutions and backup strategies.I am passionate about driving client success utilizing our Pathway to Smarter IT that align with your business goals. My role encompasses strategic leadership, business development, and fostering relationships that ensure our clients receive the highest level of service and support.

St. Augustine, Fl, Us

• Develop and implement IT policies and strategies to support the organization's goals. • Lead the IT department, including hiring, training, and performance evaluation of staff. • Ensure alignment of IT infrastructure with current and future business requirements. • Oversee the maintenance, development, and implementation of all IT systems, including hardware, software, and networks. • Manage IT security protocols and disaster recovery systems to protect data and ensure continuity of operations. • Uphold compliance with legal, regulatory, and policy requirements regarding information and technology systems. • Manage risk related to IT, including cyber threats, data loss, and system failures. • Monitor performance of information technology systems and provide recommendations on improvements. • Ensure customer service is timely and accurate on a daily basis. • Develop and manage the IT department's budget to ensure resources are allocated effectively. • Negotiate and manage contracts with technology vendors and service providers.

St. Augustine, Fl, Us

• Developed and executed comprehensive cloud migration strategies, facilitating a seamless transition to cloud infrastructure, thereby enhancing organizational agility and reducing infrastructure costs. • Administered Microsoft 365 and Azure environments, with a focus on optimizing performance and reliability of cloud services. Implemented and managed Microsoft Intune for mobile device and application management, ensuring compliance and enhancing security. • Implemented Single Sign-On (SSO) integrations for multiple applications, leveraging Azure Active Directory for streamlined user access, improved security protocols, and enhanced identity management. • Maintained high availability and minimal downtime of critical services, employing best practices in IT security and identity management to safeguard organizational data. • Introduced Remote Monitoring and Management (RMM) tools to gain deeper insights into endpoints, significantly improving the capabilities of internal and external technical support teams and enhancing endpoint security.

Jacksonville, Fl, Us

As a Project Engineer, I specialize in designing, implementing, and maintaining sophisticated Windows server, application, and network technologies. My role also encompasses assisting in developing project scopes and managing the migration of data and server applications. My duties include:• Designing, installing, and maintaining the latest Microsoft Windows server technologies, associated applications, and virtualization technologies.• Configuring network hardware such as switches, firewalls, and routers.• Taking complete responsibility for system and network migrations, ensuring seamless data and application transfers for networks of 10-250 users.• Planning and executing server, application, and data migration projects, which can range from 2 days to 8 weeks.• Regularly engaging with team members and clients to discuss technology design and planning, as well as project scopes.• Providing training and technical advice to team members on both new and existing technologies.

Us

• Led a team to deliver expert-level support and guidance, significantly enhancing customer service and operational efficiency within the organization.• Deploying technology solutions that align with budgetary constraints to meet key organizational goals.• Strategic planning and execution of projects that support organizational needs, collaborating effectively with diverse teams.• Managed special projects and conducted critical briefings to elevate customer support practices.• Designed and delivered comprehensive training on hardware and software, boosting user competency and satisfaction.

Us

• Provided senior-level customer support to users and organizations.• Acted as a consultant in various functional areas.• Offered technical assistance, advice, and training on hardware and software to employees and customers.• Managed project planning, design, and execution.• Coordinated and participated in project teams with internal and external experts.

Jacksonville, Florida, Us

• Led a technical support team, fostering a culture of excellence and setting high standards and goals to ensure superior service delivery.• Support strategies across servers, workstations, hardware, and software, enhancing system performance and reliability.• Directed the team in diagnosing computer hardware and software issues, utilizing in-depth analysis to pinpoint problems and crafting patient, detailed resolutions for clients.• Upgrades and installations, ensuring seamless integration and optimal operation of computer software, networks, and integrated systems.• Rapidly responded to client IT issues, designing diagnostic tests and interventions to resolve complex technical problems efficiently and effectively.• Regular updates and maintenance protocols, significantly improving system efficacy and client satisfaction.

Us

• Diagnosed computer hardware and software issues, identifying the root cause of technical problems and providing comprehensive support to clients until resolution.• Performed location-based upgrades and installations on computer software, networks, and integrated systems, ensuring optimal accuracy, compatibility, and performance.• Conducted regular updates and maintenance tasks to enhance system efficiency and reliability.

Us

• Managed IT infrastructure for 18 clients, including 167 workstations and 8 servers, maintaining over 90% system health with SystemWatch IT (Kaseya).• Led help desk support via AutoTask, providing efficient technical solutions and managing incoming office calls.• Conducted repairs for drop-off computers, generated IT assessment reports, and performed necessary on-site repairs.• Executed verification and qualification sales calls, establishing initial customer contact and aiding business development.

This computer repair company served as a foundational step in my development of troubleshooting skills. Learn how to approach troubleshooting and support the following.• Spyware, malware, virus removal. • Network / Server Administration. • Repair Hardware issues with PC’s or Servers. • Answers various questions from clients. • Help Desk Support Via phone. • Supply onsite customer tech support. • Type step by step logged invoices for clients.

Bachelor'S Degree, Counseling Psychology

Associate Of Science (As), Computer/Information Technology Administration And Management