Patrick Drews Email & Phone Number

Houston, Tx, Us

Detroit, Michigan, Us

Total Solutions is a Microsoft Solution Partner specializing in maximizing Microsoft 365 & Azure ROI, enhancing efficiency and productivity, and providing secure collaboration for a modern workplace experience. With the integration of Copilot for Microsoft 365, we leverage AI-powered assistance to streamline tasks, boost productivity, and ensure you're focusing on what matters most. Experience the future of work with our expert implementation of Copilot's transformative capabilities.

Irving, Tx, Us

Responsible for leading the organization’s Office 365/SharePoint application development and platform operations team, supporting user base of 15,000 users. Drove workplace modernization efforts through Microsoft/Office 365 adoption with major focus on leveraging Microsoft Teams as the central productivity hub to assist with adapting to remote work adversities due to COVID-19. • Assisted with Office 365 tenant readiness planning and remediation tasks – AAD Connect, Exchange Hybrid, Network/Firewall planning, Identity and Access Management, AAD Group management and licensing assignments, Client device readiness, etc.• Provided guidance and assisted configuring Microsoft 365 cloud security (user, device, location security) using MFA/conditional access policies, configuring policies in Security & Compliance Admin Centers for governance, information protection/DLP, compliance, audit and legal requirements.• Trained L1-L3 support staff on Microsoft 365 administration: Azure AD, licensing, user, groups and role administration; Health and monitoring; SharePoint, Teams, Exchange, Power Platform, Stream, Azure ATP, Endpoint Manager, Security and Compliance• Led the Microsoft Teams rollout and adoption project, which included completing Office 365 and Teams Admin Center configuration, Skype for Business hybrid configuration, Audio Conferencing and experimental and pilot rollout phases, end user adoption training and initiating a Champions program for ongoing internally crowdsourced support.• Worked extensively to integrate Power Apps and Power Automate into organization for Nintex Forms/Workflow and SP Designer replacement, and also integrated into Microsoft Teams for increased productivity and user experience. • Team supported O365 administration, SharePoint Online, Azure AD/Group management, Nintex Forms/Workflows, Sharegate migrations, SharePoint Designer, Power Apps, Power BI, Power Automate, OneDrive for Business, Syskit SPDocKit, Syskit Insights

New York, Ny, Us

Director of Operations over the organizations collaboration platforms (Office 365/SharePoint). Led a global cross-functional support team of 13 members based in US, Japan and India. Team provided L1-L3 support of platforms as well as 70,000+ global end user employees.• Lead architect for the stabilization of the global collaboration environment. Redesigned the SharePoint 2013 platform architecture, applied proper platform configuration to meet Microsoft supported requirements, which lead to increased page performance by over 75% and reduced ongoing outages. • Technical lead for Office 365/SharePoint hybrid and content migration, Exchange Public folders, eRoom and file share migrations • Key stakeholder for intake, consulting and review of business customer requests for SharePoint, OneDrive, Office 365 solutions • Architected and lead several environment and platform upgrades: SQL 2008 to 2012 to 2014. SharePoint 2010 to 2013 to 2016.• Spearheaded one of the organizations first cloud Infrastructure as a Service (IaaS) with Windows servers on Amazon (AWS) EC2; led architecture and provisioning of cloud server environments and migrated from an on-premise SharePoint 2013 to 2016; • Re-engineered IT service delivery by overhauling support intake channels, optimizing service-level agreements (SLAs), and automating administration processes; reduced support ticket count by 25% and unexpected outages by 95% through proactive detection with monitoring tools, and proper change management controls.• Reduced departmental infrastructure and storage costs by $500K annually by decommissioning unnecessary infrastructure, scaling down redundancy in production environments, cleaning up old content databases, and migrating content to Office 365; decreased monthly hosting internal billing costs by $50K in Q3 2018 and delivered $600K in annual savings to meet the necessary 25% reduction by EOY 2018

Atlanta, Ga, Us

Principal Information Architect and Systems Administrator for the Microsoft SharePoint environment. Drove support efforts for a global enterprise across 10+ offices in 4 continents. Built an enterprise collaboration strategy roadmap comprised of governance planning, policies, security planning, and corporate user adoption. Managed an offshore team.Achievements:• Collaborated with cross-functional technology teams, business partners, and executive leadership; enhanced and developed highly effective collaboration strategies leveraging Yammer and SharePoint technologies.• Recognized as an Evangelizer and Collaboration Partner; promoted end user adoption, provided technical training, and drove governance development from the C-level executive tier to employees.• Served as a Senior Infrastructure and Platform Architect, Administrator, and Lead; successfully managed, monitored, and maintained infrastructure supporting the SharePoint collaboration environment with 24x7 support.• Applied best practice configurations for an enterprise-scaled SharePoint environment, patched/upgraded to the latest stable build, and implemented email monitoring alerts; eliminated 99% user performance issues and unplanned impacts/outages within the initial 90 days.• Increased SharePoint user adoption by 30% by creating in-person/remote training sessions and monthly user group meetings.• Providing direction in remediating legacy deployments and establishing a sound software development life cycle for all new development projects.• Global Administrator for Office 365• Utilized Windows Azure for building out SharePoint 2013 test environments. Setup, configuration and provisioning all Azure components (network, storage, cloud services, VM's, etc.)

Savannah, Georgia, Us

• Provided information architecture leadership and technical direction for SharePoint/Project technologies for collaboration, project tracking, BI and social computing• Managed onshore admin team.• Architecture and administrative support for Production/non-Production farms from initial OS build, installation, configuration, maintenance, deployments – including SQL build, administration & maintenance. • Utilized 3rd party tools for managing/monitoring: Axceler ControlPoint, Idera Diagnostic Manager, Metalogix Migration Manager• Worked as a SharePoint Analyst to assist the business in using SharePoint to streamline business tasks, collaboration, project management• Responsible for providing end-user adoption and training, promoting governance development from the executive level and down

Eden Prairie, Mn, Us

• Sr. SharePoint Technologies Administrator responsible for the enterprise SharePoint, Project and Forms server environment.• Provided architectural leadership and technical direction for the Enterprise Application organization for collaboration, business intelligence and social computing architecture and technologies related to SharePoint technologies.• Provided the day to day administration, support, maintenance and monitoring of the Microsoft SharePoint 2010 and WSS 3.0 infrastructure (SharePoint Web Servers, Application Servers, SQL 2008 database clustered servers)• Interfaced closely with the business users and upper management to understand their needs and expected usage to determine the design and development of SharePoint environment • Provided individual and group training for SharePoint end-users, including content/site owners, and communicate Best Practices• Provided insight, analysis, & recommendations for corporate IT in areas of licensing, security, infrastructure planning/deployment, etc.

Us

• Lead tech for Server Management team - responsible for all Domain and Active Directory Administration and supported all server, network, hardware/application operations at our MN Time Warner Data Center facility. • Change Manager responsible for reviewing and approving all IT change requests• Collaborated and supported users in North America, Canada, Mexico and Ireland.• Provide 24/7/365 support of infrastructure/network environment • Developed, implemented, and maintained our data storage backup environment • Lead project engineer for developing Office SharePoint Server 2007, Microsoft System Center Operation Manager 2007, and System Center Configuration Manager 2007 • Major contributor to Client Technology Support – client/PC/printer hardware and software support for 200+ users onsite and remote.

New York, Ny, Us

• Managed daily operations for a group of 15 Desktop and Server Support techs in Corporate Headquarters of 2,500+ employees• Group was responsible for desk side troubleshooting, new client builds, redeployments of client pc’s; hardware break-fix support for printers, 24/7 server support• Personally responsible for daily operations and delegation of incoming trouble ticket requests (HPSD Openview & Tivoli Problem Mgmt tools), IT projects, rollouts and various IT initiatives. • Helped increase team morale and productivity by encouraging direct involvement in creating team objectives based on their wants in needs, and keeping within the realm of the departments “customer service” based mission. Initiatives for process improvements are discussed in weekly department meetings

New York, Ny, Us

• Managed Software distribution testing lab – utilized third-party application Radia for software/application management. Testing environment was a completely isolated environment mirrored with the live production environment.• Responsible for monthly Microsoft Security Patch testing/pre-deployment initiatives for company PC’s, and its 200+ applications.• Performed design reviews on applications seeking new integration or proposed updates for current applications. Developed requirements for test procedures, which include Test Plan Templates, Test Scripts, testing deliverables, regression testing, back out procedures, etc.

New York, Ny, Us

Des Moines, Iowa, Us

- Managed the dispatch functions of several dedicated fleet operations to ensure the efficient and effective movement of customers' products. This included direct and indirect supervision of the 30+ professional commercial drivers supporting the accounts. - Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment- Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.- Identified and resolved daily service and scheduling issues. Informed and escalated service issues to management as appropriate. Maintained timely and professional communication with customer contacts on issues impacting service and overall performance.- Monitor drivers' hours of service to prevent DOT violations.

St. Louis, Mo, Us

Minneapolis, Mn, Us