Patrick Smith Email and Phone Number
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Patrick Smith is a proven global executive skilled in operations, P&L management, multichannel product distribution, marketing, digital strategies, and financial services strategy. He has worked in various regions including North America, Europe, Asia, and Latin America, and has achieved record profitability, improved customer satisfaction, reduced operational and compliance risks, and launched major transformation programs. Currently, he is EVP,the Head of Consumer and Business Banking at Santander Bank which provides financial services to nearly 2 million households and small business customers. through 4,000 employees, 450 retail branches, and more than 2,000 ATMs in 7 states in addition to locations in Wilmington, DE, and Miami. He is responsible for overseeing the retail branch network, small business banking, investments, corporate & social responsibility, digital, retail operat ions, and network planning & facilities. Prior to Santander, Patrick held executive positions at KeyBank, Liberty Mutual Insurance, Capital One, Wells Fargo, Bank of America, and Accenture. Patrick has worked in various regions including North America, Europe, Asia, and Latin America, and has achieved record profitability, improved customer satisfaction, reduced operational and compliance risks, and launched major transformation programs. He is on the board of BECU, Chair of the Compensation Committee; Boston Medical Center, incoming Chair of the Investments Committee; and the Consumer Banker’s Association, Chair of the Education Committee.
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President, Consumer BankingValley National BankBoston, Ma, Us
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Evp, Head Of Consumer & Business BankingSantander Bank, N.A. Apr 2022 - PresentBoston, Ma, UsLead Retail Bank (including Small Business Banking), responsible for overall strategy, growth, and profitability of the business. Integral member of the Executive managemet team, leading a thriving $1B+ revenue stream, $40B+ in deposits, and $10B+ in loans. - Oversee 3,000+ employees and responsible for $1.6B+ in revenue across deposits, lending, small business banking, operations, sales & service, corporate social responsibility and ESG, marketing & customer experience, data & analytics, retail bank finance, and strategy.- Led a strategic overhaul that enabled the retail bank to produce record profitability in the face of an exceptionally challenging market environment. Focused the bank on acquiring and deepening its mass-affluent client base along with select small-business segments.- Serve on Executive Committee and US Leadership team; Executive Sponsor for Black/African American Resource Group (BOLD). -
Head Of Small Business BankingSantander Bank, N.A. Oct 2020 - Jun 2022Boston, Ma, Us- Drove record profitability through strategic focus on affluent clients and small business segments, coupled with business restructuring. - Significantly enhanced customer experience, reflected in top JD Power rankings: #1 mobile app, #3 small business, #14 bank (up from #20). - Reduced operational and compliance risks via enhanced governance, management oversight, and streamlined processes.- Led the bank's Paycheck Protection Plan (PPP) program, providing several billion dollars in emergence funding to small businesses
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Evp, Consumer Bank Strategy & Financial WellnessKeybank Sep 2017 - Oct 2020Cleveland , Ohio, Us- Led innovative team post-KeyBank's acquisition of HelloWallet fintech. - Created transformative financial wellness value proposition for Consumer Banking, driving $3B+ revenue and serving 3M clients across 1,100 branches in 15 states.- Launched digital products enhancing client experience, impacting $1M+ client base and all Consumer Bank revenue. - Developed strategy approved by KeyCorp board, engaging nearly 20% of clients, tripling revenue and establishing key partnerships for extended reach and household acquisition. -
Head Of Customer Experience And Data & Analytics StrategyLiberty Mutual Insurance Nov 2015 - Sep 2017Boston, Ma, Us- Led transformation for U.S. Consumer Markets, a $20B+ revenue business with 12M policyholders. - Defined strategy to secure top three industry Net Promoter Score, ensuring stellar experiences across Digital, Phone, and In-Person channels. - Pioneered Data & Analytics strategy with $20M+ budget. Collaborated with IDEO to reshape auto insurance customer experience. - Formulated design principles for aligned exceptional customer journeys and built an A-team from ground up, attracting diverse top talents from music startups, consulting powerhouses, and financial giants -
Vp, National Expansion And National DistributionCapital One Sep 2011 - Oct 2015Mclean, Va, Us- Led a million-dollar strategic growth initiative to nationally expand with a digitally-driven banking model, aimed at robust customer relationships, deposits, credit card sales, brand recognition, and customer advocacy. - Oversaw a network of retail locations handling substantial deposits. Surpassed sales targets, managed $25 million in operating expenses, and optimized operational efficiency.- Directed pioneering physical-digital retail banking stores across ten locations and seven markets with 100 associates, co-creating the operations strategy, organizational design, and talent model for an aggressive scale to 170 locations, 25 markets, and nearly 2,000 associates. -
Svp, Digital Services GroupWells Fargo Jul 2007 - Sep 2011San Francisco, California, Us- Guided a cross-functional team to design and launch digital products, overseeing a group of 18 professionals managing a portfolio of digital financial management products for retail and small business clients. - Successfully launched a $8M enterprise platform serving 750K high-value customers, yielding $21 million revenue (50% margin), and over $3M cost savings. - Introduced "My Money Map," boosting digital banking adoption, brand recognition, and customer loyalty. - Executed an impactful PR and marketing campaign, gaining media coverage in renowned outlets and achieving over 370M media impressions. -
Svp, Head Of Digital Strategy & Digital MarketingBank Of America Sep 2005 - Jul 2007Charlotte, Nc, Us- Oversaw digital marketing for wealth management division, leading strategy for a national product launch. - Collaborated with division head and Retail Bank CMO to define objectives and plans.- Executed online marketing for retirement, online brokerage, and college savings products generating $4B in revenue. - Managed a $20M budget, a team of professionals, and agency relationships, resulting in a 120% increase in online brokerage sales. -
Senior Manager, Strategy PracticeAccenture Sep 1998 - Aug 2005Dublin 2, Ie- Led global engagements in growth and expansion across regions with expertise in M&A- Executed marketing strategies for a $3B voice product portfolio and defined nationwide customer experiences.- Insight-based marketing, directing targeted campaigns yielding 7% and 85% increases in voice and data revenue. - Managed cross-functional teams for campaigns generating $21M in revenue. - In broadband/IP strategy, achieved nearly $1B in revenue through services and effective marketing plans. - Drove market entry, strategizing a $500M expansion into India's telecom market and reviewed a $2B Latin American business for asset decisions.
Patrick Smith Education Details
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The University Of Chicago Booth School Of BusinessMaster Of Business Administration (M.B.A.) -
University Of VirginiaInformation Technology
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Tuskegee UniversityFinance
Frequently Asked Questions about Patrick Smith
What company does Patrick Smith work for?
Patrick Smith works for Valley National Bank
What is Patrick Smith's role at the current company?
Patrick Smith's current role is President, Consumer Banking.
What is Patrick Smith's email address?
Patrick Smith's email address is p.****@****nder.us
What is Patrick Smith's direct phone number?
Patrick Smith's direct phone number is +170344*****
What schools did Patrick Smith attend?
Patrick Smith attended The University Of Chicago Booth School Of Business, University Of Virginia, Tuskegee University.
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