Patrick Dumé, Csm®, Cam, Realtor® Email & Phone Number

Orlando, Florida, United States

Orlando, Florida Area

Orlando, Florida, United States

Celebration, Florida, United States

• Employed technical skills to support, build and implement 9 technology solutions using project management methodologies
• Implemented Microsoft Teams Room installations for audio video conference rooms
• Worked in partnership with the local electric company to deliver 10 electric vehicle charging stations at 3 key locations throughout the community
• Upgraded over 130 surveillance cameras and 9 access control units across pools, parks, and meeting locations
• Developed and redesigned community website every 3-5 years
• Conducted the hiring of contractors as needed for repairs or upgrades to technical needs of community facilities

• Oversaw an annual average of 5 capital improvement projects totaling over $500,000
• Assessed new vendor contracts resulting in savings of over $30,000 per year for the association without sacrificing service levels or quality
• Coordinated and attended 3+monthly board of directors and committee meetings, including annual elections and budget meetings
• Revised website daily/weekly with new information about upcoming events and important news bulletins
• Prepare annual budget and expenditures for multiple departments

Celebration, Florida, United States

• Mentored team of 3 customer service members, coordinated staffing hours, and developed weekly/monthly service plans to increase retail sales opportunities by over 50% within the first year
• Retained customer satisfaction levels of over 86% by ensuring customer requests and needs were met
• Conducted yearly customer satisfaction surveys to
• Provided daily records of customer interaction and transactions using Customer Relationship Management (CRM) tools

Celebration, Florida, United States

• Controlled accounts payable processes for several entities and over 150 vendors
• Verified and investigated discrepancies and assisted with monthly close activities/accounts payable reconciliations
• Interfaced with 8 members of management to ensure timely processing of payments and invoices

Celebration, Florida, United States

• Monitored community activities daily to ensure compliance with covenants and restrictions
• Evaluated the bylaws of the associations to ensure compliance with state statutes and other applicable laws, rules, and regulations
• Worked with attorneys, and collection agencies, as warranted, to collect past-due assessments by applicable state laws monthly

Orlando, Florida

Orlando, Florida Area

• Processed contracts, addendums, and applicable paperwork for monthly production closings
• Maintain and update documents for assigned subdivisions daily
• Submitted cancellation and transfer documents to Regional Accounting Center weekly