Patrick Ennis, Pe, Mba, Pmp Email and Phone Number
General Manager | Global Operations | Lean Business Operations | Formerly @ Google & Public Utility at
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Johnstone Supply
Patrick Ennis, Pe, Mba, Pmp's Location
Saline, Michigan, United States, United States
Patrick Ennis, Pe, Mba, Pmp's Contact Details
Patrick Ennis, Pe, Mba, Pmp work email
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Patrick Ennis, Pe, Mba, Pmp personal email
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About Patrick Ennis, Pe, Mba, Pmp
I am an experienced leader that has grown my business acumen and leadership capabilities through the successful reinvention and turnaround of multiple business units over my 15-year career. By applying breakthrough strategic thinking with a disciplined approach of understanding the current operating conditions, I have been able to create solutions that deliver financial and social value to Shareholders, Senior Leaders, Customers, and Co-Workers. The combination of my IT Program Management, Engineering, Process Optimization, and Product Ownership experiences with my interpersonal, leadership, and collaboration skills have built me into a proven results-driven team builder. I leverage data to inform decisions and foster alignment throughout the Organization. I build environments that deliver predictable results based on breakthrough business plans and confirm their long-term success through consistent after-action reviews. I believe sustainable results are obtained through consistent operating reviews, key performance indicators, quality metrics, and standards.EXPERTISE:- Product Development & Management- Organizational Development- IT Program Management- IT Agile Development- Process & Operations Management- Process Improvement- Lean Operating Systems- Strategic Planning- Team Development- Change Management- Regulated OperationsHIGHLIGHTS:• Delivered a 85%+ reduction of customer invoice errors in less than two years (4th quartile industry performance to 1st quartile)• Executed a 60%+ reduction of uncollectible expense in less than two years (4th quartile industry performance to 2nd quartile)• Oversaw the successful implementation of an Enterprise IT implementation that updated business systems ranging from financial accounting to the back-office IT system architecture CREDENTIALS:- MBA with Distinction from the Ross School of Business at the University of Michigan- Bachelor of Science in Mechanical Engineering from Western Michigan University- Professional Engineering - Licensed in the State of Michigan- Project Management Professional (PMP) Certification- Master’s in Project Management Certificate from George Washington University- Prosci Change Management Professional
Patrick Ennis, Pe, Mba, Pmp's Current Company Details
Johnstone Supply
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General Manager | Global Operations | Lean Business Operations | Formerly @ Google & Public Utility
Patrick Ennis, Pe, Mba, Pmp Work Experience Details
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General ManagerJohnstone Supply Oct 2023 - PresentPortland, Oregon, UsAs the General Manager of the Johnstone Supply Detroit group which serves Southeast Michigan, Northern Ohio and Central Indiana, I am responsible for the leadership, vision, and execution of our group. From building the strategic plan, enabling leaders to design best-in-class experiences, to fostering a culture that delivers reliable results, Johnstone Supply is a leader in the HVACR industry. We are building on the legacy of a national HVACR wholesale distribution in the Detroit market that is rooted in innovation and customer focus.
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Vice President - Operations & StrategyJohnstone Supply Sheehan Group Feb 2023 - Oct 2023Detroit, Mi, UsDirecting, coordinating, and leading business operations while developing strategies to provide world class customer service. The HVAC-R wholesale supply and distribution business is a highly competitive business segment that requires distinguished and specialized service to earn the trust and business of the licensed contractor network. From equipment and parts to technical service and expert advice, Johnstone Supply is the premier supplier to the HVAC-R industry. -
General ManagerEllsworth Adhesives Jun 2021 - Feb 2023Germantown, Wi, UsLeading the vertical integration expansion of Ellsworth Adhesives (a global distributor of adhesives and specialty chemicals) into specialty equipment dispensing solutions by merging three industry leading companies into a single cohesive organization providing best-in-class solutions to Customer's operational needs. From low pressure over-molding, robotic actuation, to meter-mixed dispensing - Ellsworth Dispensing Solutions is the premier provider of equipment and technical service.Notable Challenges:Combining distinctly different equipment manufacturing businesses into a common vision and organizational strategy that were previously geographically dispersed across the country and operating in specialized markets. Developing a growth strategy that is co-supportive of each business, on a global playing field, with supply chain, engineering, and manufacturing challenges constantly challenging the business and personnel. Balancing the demands of resources in a high capital cost business while actively managing the P&L balance sheet. -
Energy Partner ManagerGoogle Mar 2021 - Jun 2021Mountain View, Ca, UsSupport and accelerate the growth of the Industry Partnership and Enterprise business by integrating strategic partners including, but not limited to, utilities, energy implementation firms, emerging tech industries, consulting agencies, and innovative energy management companies to build, maintain, and expand relationships. Effectively facilitate discussions from the Executive level to Operations to achieve breakthrough product sales goals and new program development.Highlights:• Assess and discover key strategies that serve the best interests of the collective business' objectives and key results• Understand, prioritize, and address our partner’s strategic goals for mutual benefit• Utilize institutional industry knowledge to bridge the gap between cross-functional industry silos• Develop and drive high-impact growth opportunities• Generate thought leadership to create new opportunities• Analyze existing partnership effectiveness and optimize for growthPart of Adecco Team @ Google -
Executive Director - OperationsConsumers Energy Nov 2019 - Oct 2020Jackson, Michigan, UsRecruited by senior executives to join the Operations Support leadership team to merge previously independently operating business units into a single world class customer facing organization. The new organization became a single point of contact for partner organizations that created efficiencies and strategic continuity to the Enterprise through resource sharing, optimization, and planning. Notable challenges:Integrating different business units with mutually exclusive strategies, goals, and culture into a single cohesive organization delivering world class performance consistent with the future strategy. The departments are geographically dispersed with varying levels of employees, from a bargaining unit workforce to senior leaders, and each business managed a national network of suppliers, vendors, and partners that were impacted without negative consequences to internal stakeholders and customers. Highlights:- Overhauled the independent business unit strategies into a singular inclusive plan that increased the ROI for shareholders by 30% (incremental $25mil) - Reorganized existing labor to decrease O&M expense by over 10% ($500k) and increased partner organization efficiency through process optimization and IT system enhancements by over 20% ($20mil)- Created, presented, and defended an investment strategy to the C-Suite for over $800mil that was approved by the Board of Directors- Designed an innovative sustainability focused solution for the organization that reduced the departments carbon emissions by over 20% (fleet conversion to EV and facility footprint reductions) that increased Shareholder return and improved co-worker engagement- Built key relationships with stakeholders, peers, and cross-functional leaders that were integral to the success of the strategic goals and enhanced customer experience. -
President - Cms Engineering And Es ServicesConsumers Energy Jun 2018 - Oct 2020Jackson, Michigan, UsI was responsible for the management, operations and profitability of CMS Engineering and ES Services, Incorporated. This is a non-regulated subsidiary of CMS Energy Corporation. The organizations manage non-regulated energy services in the competitive energy efficiency and management market. The entrepreneurial business developed web based energy management systems that offered real time services and analytics in a data secure IT architecture. The P&L exceeded $10M annually. The business also executed and validated insurance claims that CMS Energy made against the policies it held. Based on the intricacies of each claim/storm the organization partnered with engineering professionals, storm management, accounting, and legal to certify the claim in conjunction with the insurance agency. Claims can exceeded $10M/event.
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Executive Director - Customer ExperienceConsumers Energy Mar 2018 - Nov 2019Jackson, Michigan, UsApproached to build an organization that is focused and committed to serving Commercial and Industrial (C&I) customers that make up more than 70% of the Company’s annual revenue (~$5bil). To best serve the shifting customer demands, I created an organization that included Product Management, Product Development, Account Management, Financial Modeling, Strategy, Data, and Operations. Product catalog consisted of IT web-based and physically delivered services that were designed to complement each other. I was held accountable for the CSAT of this B2B customer segment for both regulated services and unregulated products which included P&L, partnerships, supply chain, and compliance management.Notable challenges:Over half of the functional departments were newly created and required a deliberate integration of personnel and a new operating cadence. Unclear roles and responsibilities and competing goals between Sales and Account Management had historically led to missed opportunities and/or tension between co-workers. A basic CRM system hindered the organization’s ability to grow the business by failing to capture key customer information and not providing accurate nor timely information to the Sales and Account Management teams. Highlights:- Built a cohesive product strategy and culture that gained alignment internally and cross-functionally that leveraged best practices and emerging technology to achieve revenue growth, customer retention, and CSAT. Increased net margin by 6% (~$2mil) per year. - Implemented Design Thinking (a customer journey and experience-based approach) and Lean Startup principles to develop new products and redesign existing products to create competitive advantages, gain market share, and increase CSAT in a competitive market. Increased program enrollment by ~300%. - Provided inspirational and strategic leadership that led to a high performing and highly engaged team as evidenced by a 50%+ increase.
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Director - Customer OperationsConsumers Energy May 2015 - Mar 2018Jackson, Michigan, UsBrought in to execute turnaround management and deliver breakthrough results on behalf of customers, shareholders, and co-workers. Department is responsible for the management of the Enterprises’ revenue protection, customer billing, and the customer contact center. As a leader of Customer Operations, I am responsible for being a customer advocate within the enterprise by understanding the customer journey, break points, opportunities for improvement for the services and products offered.Notable challenges:Multiple departments were plagued with operational inefficiencies due to broken processes, missing standards, poor quality systems, misaligned goals, and a non-supportive culture to solve problems. IT system updates were neglected, and the departments did not leverage IT optimization methodologies such as Agile Development, Robotic Processing, nor Machine Learning. The culture emphasized reactive countermeasures versus proactive/preventative solutions that negatively impacted the culture and employee engagement. Highlights:- Implemented a strategic uncollectible expense plan that addressed all aspects of bad debt from preventative measures and active past-due management to collections that resulted in a 60% reduction and delivered ~$45mil in shareholder value. Uncollectible expense went from 4th quartile performance to 2nd.- Re-engineered the existing customer billing exception process by using department data, client feedback, industry standards, and subject matter experts that reduced bad invoices by 85% or a reduction of 100,000+ billing errors. The tertiary benefits of accurate billing included significant CSAT improvement, O&M reductions, and employee morale increases.- Managed IT enhancement projects through IT agile deployment, lean operating principles, and customer-centered problem solving. Leveraged emerging and established PM tools to efficiently deploy solutions that gained co-worker support and delivered value.
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Information Technology Program ManagerConsumers Energy Jul 2013 - May 2015Jackson, Michigan, UsI was responsible for the management of the Smart Energy IT project that replaced every customer meter (over 2.4 million pieces of equipment) from an obsolescent design to emerging technology that provided operational efficiency, generation reliability, and customer value. The project was an investment of over $750mil and impacted the Enterprises’ most critical business systems including, but not limited, meter-to-cash and data security.Highlights:- I designed and re-engineered the partnership with the external auditors that reduced cycle times and exceptions by 40% by creating proactive discussions and incorporating best practices.- Executed multiple major stage gate reviews and system releases without failures nor significant hyper care issues.- Managed the overall program risks/issues, work plan, key deliverables, schedule integration, and quality control cross-functionally while incorporating the system integrator into the company culture.
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Project ManagerConsumers Energy Aug 2009 - Jul 2013Jackson, Michigan, UsResponsible for capital projects performed at the JR Whiting Generation Facility. Manage all facets of project management: scope, schedule, budget, risk, communication, quality, and close-out. Perform construction management duties by supervising crews, as many as 30 union contractors, and monitoring/controlling the project.Outage Manager - Manage forced and assist periodic outages at the J.R. Whiting site. Tasks include logistics, scope management, scheduling, budget, execution, and close-out.Develop business plan workbooks for future capital projects, including regulatory required projects, and overall system improvements.Part-time role as Maintenance Supervisor which includes managing and scheduling union mechanical and electrical departments on an emergent basis. Intern mentor to assist in the development during the months between academic school years for the student.
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System Design EngineerBlack & Veatch Jan 2006 - Aug 2009Overland Park, Ks, UsMechanical system design engineer. Designed systems ranging from compressed air and fire protection to closed cycle cooling water and hot/cold reheat steam. Procured equipment ranging from miscellaneous steel valves to submersible sump pumps to managing a major fiberglass reinforced pipe contract at a Flue Gas Desulfurization facility.Performed additional tasks related to site layout such as the Mechanical department underground utilities coordinator and auxiliary load coordinator. -
Engineering Intern - J.R. Whiting Power PlantConsumers Energy Apr 2005 - Aug 2005Jackson, Michigan, UsUtilized leadership and organizational talents to complete scope of work on time and budget.Developed and initiated multi-year procedure for updating plant piping & instrument display prints.Communicated issues with System Owners in order to properly resolve.Managed plant projects concerning safety and maintenance.Performed Minor and Plant Modifications using proper site protocol.
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Engineering Intern - J.H. Campbell Power PlantConsumers Energy Apr 2004 - Aug 2004Jackson, Michigan, UsDesigned components for plant improvement ranging from fluid dynamics to mechanics of materials.Implemented company Flow Accelerated Corrosion (FAC) analysis for power piping systems.Resolved safety issues – rating of an overhead lifting beam to prevent system failure.
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Construction Technician - InternMichigan Department Of Transportation Apr 2003 - Aug 2003Lansing, Michigan, UsEffectively managed and ensured contractor deliverables to be compliant with State of Michigan and Department of Transportation standards including, but not limited to, reimbursable quantities, safety protocol, and specifications.Performed QA/QC tasks related to soil density, concrete, and asphalt.
Patrick Ennis, Pe, Mba, Pmp Skills
Engineering
Project Management
Power Plants
Energy
Program Management
Construction
Contract Management
Change Management
Engineering Management
Strategic Planning
Construction Management
Piping
Gas
Outage Management
Procurement Contracts
Process Engineering
Electricians
System Design
Environmental Awareness
Pmp
Factory
Supervisory Experience
Document Review
Engineering Analysis
Ms Project
Business Economics
Mba
Outsourcing
It Strategy
It Outsourcing
Business Development
Cloud Computing
Professional Services
Sales Management
Vendor Management
Managed Services
It Service Management
Service Delivery
Business Process Improvement
Solution Selling
Enterprise Software
Pre Sales
Saas
Business Alliances
Account Management
Itil
Cross Functional Team Leadership
Sales
Data Center
Go To Market Strategy
Virtualization
New Business Development
Sales Enablement
Strategy
Business Intelligence
Sales Process
Team Leadership
Integration
Solution Architecture
Product Management
P&l Management
Crm
Management Consulting
Strategic Partnerships
Channel Partners
Partner Management
Enterprise Architecture
Storage
It Management
Ito
Contract Negotiations
Sales Support
Consulting
Project Portfolio Management
Patrick Ennis, Pe, Mba, Pmp Education Details
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University Of Michigan - Stephen M. Ross School Of BusinessFinance And Strategy -
Western Michigan UniversityMechanical Engineering
Frequently Asked Questions about Patrick Ennis, Pe, Mba, Pmp
What company does Patrick Ennis, Pe, Mba, Pmp work for?
Patrick Ennis, Pe, Mba, Pmp works for Johnstone Supply
What is Patrick Ennis, Pe, Mba, Pmp's role at the current company?
Patrick Ennis, Pe, Mba, Pmp's current role is General Manager | Global Operations | Lean Business Operations | Formerly @ Google & Public Utility.
What is Patrick Ennis, Pe, Mba, Pmp's email address?
Patrick Ennis, Pe, Mba, Pmp's email address is pa****@****rgy.com
What is Patrick Ennis, Pe, Mba, Pmp's direct phone number?
Patrick Ennis, Pe, Mba, Pmp's direct phone number is (800) 477*****
What schools did Patrick Ennis, Pe, Mba, Pmp attend?
Patrick Ennis, Pe, Mba, Pmp attended University Of Michigan - Stephen M. Ross School Of Business, Western Michigan University.
What are some of Patrick Ennis, Pe, Mba, Pmp's interests?
Patrick Ennis, Pe, Mba, Pmp has interest in Corporate Management, Project Management, Corporate Strategy, Finance.
What skills is Patrick Ennis, Pe, Mba, Pmp known for?
Patrick Ennis, Pe, Mba, Pmp has skills like Engineering, Project Management, Power Plants, Energy, Program Management, Construction, Contract Management, Change Management, Engineering Management, Strategic Planning, Construction Management, Piping.
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