Patrick E. Santiago Email & Phone Number

Alamo, Ca

Alamo, Ca

Martinez, Ca

Experienced Information Technology Analyst. Formerly enrolled at Heald College-Concord, CA in Network Security, until closed by CCI.

Martinez, California

During closing hours, maintain cleanliness and safety of the store and grounds. Using industrial strength solutions, tools, and machinery (riding and walk-behind scrubbers, electric and propane powered buffers, vacuum cleaners, and pressure washers), clean the store before opening. Operate trash and cardboard compactors, as needed. Assist stock associates, as needed. After opening, assist customers, as needed.

Analyst with extensive data processing experience. Experience includes IBM Mainframes and peripherals, IBM PC and Compatibles, COBOL II, JCL, CA7/CA11, CA-Scheduler, JES2, TSO/ISPF & SDSF, VTAM, RJE, VPS, IBM Utilities, FileAid, AbendAid, CICS, DB2, SQL, Platinum, VSAM, IDCAMS, DFHSM, DFSMS, ChangeMan, Endevor, Omegamon, Zeke, Zack, AutoSYS (UNIX), NDM, EDI (IBM Global Network Software) and VANS, NDM, Remedy, Vantive, MS-DOS, WINDOWS, ForeSight/EDISIM, MicroFocus(COBOL), MS-Office, UNIX, UNIX Shell, Mercury Quality Center, QMF for Windows, HTML, JAVA.; Assigned as Tester/Quality Control on WebTAXI & ExClaim (claims and adjustments application) Quality Control Team. Developed test documentation (test plan, test scenarios, test scripts, test conditions, etc.) according to corporate procedures (ExPRESS One). Developed system and regression test scripts in Mercury Quality Center. Executed test scripts for System and Regression testing of Mainframe Batch (TSO, ISPF, JCL, FileAid, COBOL, DB2, IMS) and web/gui base application (WebTAXI & ExClaim - HTML, JAVA, Coldfusion, QMF, SQL) . Coordinated scheduling of test environments and batch jobs with Data Center Operations. Retested, tracked, and resolved defects (Vantive, Mercury QC) for pre and post Production implementation. Assisted Team with desktop and laptop issues.

Assigned to Batch Support Team. Maintained Mainframe Batch Applications for Pacific Bell Online Ordering Systems (SORD - West). Primary 24/7 Oncall for Production Batch. Analyzed and resolved Batch issues utilizing TSO, JCL, FileAid, file transfer technology (NDM and FTP), ESP (Zeke), etc. Coordinated resolution and scheduling of batch jobs with Data Center Operations. Monitored and tracked Vantive defects. Trained for the Customer Support and Online Ordering System utilizing CICS, DB2, and VSAM. Assisted Team with desktop and laptop issues.May 2004Work Stoppage Assignment - Communication Technician. Assigned to Burbank Central Office. Loop tested wired pairs and performed Frame wiring (residential POTS and DSL).

I.S. Analyst - 3rd ShiftMonitored and assisted in 3rd shift Systems/Network Operations (mainframe, Unix, client, and NT servers) at the Clorox Data Center. Analyzed and resolved any software, hardware, and network problem that occurred on the shift and contacted support levels, as needed. Assisted programmers in analyzing abends. Assisted Network Analysts with network issues and setup servers. Assisted in-house customers. Trained Computer Op. Technicians and in-house clients. Assisted in maintaining 3rd Shift Batch Schedule - Ca Scheduler and 3rd shift staff scheduling. Assisted in analyzing EDI HP3000 Servers/CLEO Ports problems. Designated as the EDI SME - SubjectMatterExpert.Previously employed April 1982 to August 1993 at the Clorox Data Center.

Maintained and developed COBOL II programs and JCL for QRS Corporation main product - Keystone Sales Catalog. Supported batch/EDI systems and Customer Support on a 24/7 rotation. Developed and maintained EDI system through IBM Global Network software (DI translator, mappings, transmissions, etc) on OS/390(MVS) and Foresight/EDISIM. Maintained and developed SQL queries and SPUFIs through DB2 and Platinum. Developed test programs in MicroFocus COBOL for possible implementation for EDI product. Provided technical training and support to corporate personnel and large client base. Owned the automated scheduling system (ZEKE, ZACK). Interfaced with other Product Support Teams and customers to provide support and small managed projects.

Monitored mainframe systems (OS/390), middle-ware systems (RS6000) and client server systems. Processed batch job schedules. Analyzed and resolved tier 1 problems. Recorded problems and resolutions in Vantive. Developed, implemented, and maintained Data Center documentation and procedures. Assisted Network Analysts with network and hardware problems. Help setup desktop and laptop PCs, servers, and peripherals. Provided first level helpdesk/customer support.

Associate Of Arts And Sciences (Aas), Network Security, 4.0

Activities and Societies: Heald College - Concord, CA (April 2015 - school shut down by corporate owners Corinthian, Inc.)Network.

Diploma, College Prep

Activities and Societies: Blue Seals Honor Society, Band, Track & Field, Cross Country, Basketball.

Management Information Systems, General, 3.0

Activities and Societies: AlumniTo be completed when I win the Lottery

Bachelor'S Degree, Ism, 3.5