Dizzy Care Network provides a direct path for individuals experiencing dizziness to find the optimal specialist based on their unique set of symptoms. Our patient-first approach combined with clinically-validated technologies deliver a targeted referral that reduces time to diagnosis, minimizes expenses and delays, and provides clarity and confidence in every step towards a balanced life.

Our mission is to create simple, effective, affordable, and empowering vestibular technologies. Our goal is to improve the accuracy of research, assessment, treatment, and training of vestibular care as provided by healthcare professionals and educators within inpatient, outpatient, and academic settings across the world.

Developed and delivered innovative instructional content to teach undergraduate and MBA students: IT strategy, project portfolio management, IT lifecycles, rapid prototyping, change management, big data, analytics, data visualization, CRM, ERP, and SCM. Engaged learners with a flipped classroom to break down complex concepts into easy to understand modules, with a focus on teamwork, case studies, and current industry best-practices.

Developed and implemented IT transformation projects to delivery best-in-class systems and support for staff and external member schools. Re-organized and augmented IT staff to allow growth and innovation to develop sustainable and efficient IT operations, forward-looking strategy, and agile change management practices to an industry undergoing rapid change. Planning and coordination of multiple, simultaneous cloud migrations of all core business systems. In charge of all budgeting and financial management of IT group.

Principal consultant and owner of boutique firm specializing in business process optimization, infrastructure design & implementation, intranets, websites, outsourced IT staffing, and legacy systems migrations. • Managed data migrations from manual ERP data stores into a new SAP installation. Integrated the suppliers for this mid-market home and garden goods manufacturer in China, Mexico, and Sri Lanka. Utilization of new SCM allowed company to complete a national expansion without additional IT or administrative staff.• Developed and maintained database-based intranet for management of KPI’s, accounting, session scheduling, and sales forecasting for a professional photography company with 4 locations.• Managed a remote team of 3 contractors to provide break-fix support to 200 users across 8 companies. This support model reduced the companies’ IT support costs on average 50%.• Designed and built database-backed, SEO-optimized e-commerce website for browsing, sharing, and purchasing professional photographic prints. Developed custom client login for private portrait and wedding events. Created online tools for real-time management of site performance, images, production orders, accounting, customer communications, and SEO reports.

Planned and implemented multi-year consolidation of IT resources from disparate parts of the organization to centralized programming, helpdesk, and enterprise management teams. Delivered top-quality project management, cross-group collaboration on strategic initiatives, web-based reporting, and analytics for top administrative office. Managed 3-6 FTE’s, contractors, and multiple vendor relationships.• Executed framework from PwC study to lead a school-wide effort to identify and implement best practices, increase collaboration between siloed client groups, streamline complex procedures, develop knowledge management systems, and integrate a centralized help-desk ticketing and project management system to create a comprehensive support model for more than 500 staff.• Established enterprise systems and support model for satellite campus in Beijing, China to maximize data security, modular and redundant architecture, and robust communication tools. • Developed and executed novel and ubiquitous file sharing architecture across administrative groups to provide senior leadership with real-time reporting, file-access, and auditing of department data.

Responsible for the management and planning of all technology needs for Wharton executive leadership and their staff in the offices of the Dean and Deputy Dean and other departments at the School including Finance & Administration, Human Resources, Wharton Operations, Wharton Reprographics, and several other small departments. This includes oversight of servers and enterprise infrastructure including security, backups, disaster recovery, PC's, printers, security and data safety, web development, mobile technologies and front line desktop support. • Planned and implemented virtual desktop platform to support the research and day-to-day computing needs of faculty, staff, and student stakeholders. Formed first intrepreneurially-funded service team that cooperatively supported the management, scalability, security, and disaster recovery of the VDI infrastructure.• Led special projects team to solve individual or systemic problems for senior administration, such as transitioning complex document-management legacy programming language to modern complier and the optimization of the workflow to properly handle and route 50k emails annually for Dean’s Office

Provide first-tier support for The Office of the Dean, Finance and Administration, and the CIO with approximately 60 desktops and 5 servers. Additionally, provide as-needed support to Human Resource, Operations, Reprographics, and Small Departments with approximately 90 desktops and 2 servers. Manage temporary and student workers in support and programming roles. Maintain professional relationships with all senior leadership, their staff and stakeholders.---Developed and executed a plan to upgrade a legacy TeX-based typesetting application for the Deputy Dean both individually and by managing a student worker. Project was done ahead of schedule and application is also live on a secondary laptop. ---Coordinated the IT efforts between multiple departments for the Board of Overseer’s Meeting for the Dean’s Office. Scheduled and tested several domestic and international HD video conferences which were implemented during several interactive sessions from professors.

Provided server and desktop administration and support for 200 desktops and 5 servers across 9 different buildings. Assessed and prioritized IT-related projects and technical problems, and standardized platforms across the department to streamline tech support, reduce downtime, and increase department productivity. Developed long-term plan for the department to support technology that increases the speed and efficiency of the entire department.• Worked together with the Penn Relays IT staff to integrate timing, statistics, and registration systems to wired and wireless Penn networks. There was 100% uptime of all critical systems and no IT-related delays throughout the entire event. • Migrated over 150 desktops from workgroups to a centralized domain. Setup user accounts, group policies, and shared drives for increased productivity and security.• Built dynamic cloud-based inventory and trouble ticket system for managing all relevant systems and operations. Reduced information redundancy and duplication of efforts for faster rollouts of new systems and more efficient resolution of problems.

Directed all IT-related activity for $10 million retail and professional services startup. Developed short and long-term strategy for national expansion through mergers and acquisitions. Responsible for internal and outsourced IT teams to develop software to manage day-to-day operations, CRM, production, and financial data.• Chaired a fast-paced executive team for IT strategy which supported double-digit company growth and the allocation of the $2 Million budget.• Prepared annual MIS budget and forecasts. Maintained financial, marketing, and corporate databases for report generation and operations management.

Head of business and technology development for this high-volume traditional photographic lab. Hired to develop and implement digital workflow for emerging digital and large-format photography markets. Reported to President.