Return engagement with FedEx Express – Project level focus specifically on the Station Planning & Scheduling process category, and the net result of system automation of prior manual tasks and activities. Emphasis and direction at the project level on identification of existing IT systems, and data architecture; data objects, data sources, as it relates to business processes.At the Program level, provide BPM Team Lead with direction and support in further establishing and enhancing the current Business Process Architecture, by identifying and defining relationships to Business Architecture. (Value Streams, Capabilities, Features.)Recommended the development of a FedEx Express, Business Process Model Style Guide to further standardize and firmly establish a repeatable and consistent modeling process.

FedEx Express - FedEx Corporate Headquarters – Memphis, TNContracted to develop and/or improve upon existing process models and model levels using Enterprise Architect ver. 12.1/13.0 from Sparx, in support of and traceability to Value Stream Mapping and Safe Agile initiatives. Additional work initiated was improving the BPM Methodology, creating a new BPM Team Procedures document, develop an introduction to business rule and decision table modeling, as it relates to EA Sparx 12.1/13.0 and DMN 1.1 and expedite the training of new contractors. Sharing deep knowledge of Enterprise Architect ver. 12.1/13.0 with BPM Team members and Business Architects for improvements in model capture and communication across various stakeholders and groups. Completed a fully functional Kanban prototype model representing all process areas using ver. 13.0 of EA, and demonstrated the future project management capabilities that could be realized by utilizing this approach.

Initially contracted for Services sales support regarding business processes for clients.Extended into determining internal business processes for potential upgrade and migration to new systems and applications.Additional work being conducted to develop a webinar series for Enterprise Architect from Sparx.

Utilizing IBM Blueworks Live, develop current and future-state process models for existing applications and workflow as part of a business process improvement initiative. Helped to evolve current BPM methodology.Initiated development of process models for CignaAccess, OneView and a conceptual Volume to Value future-state business model for Cigna.

Requirements Analyst (Combined Business Analyst and Systems Analyst) for the Duke Energy-Progress Energy nuclear energy merger projects in Charlotte, NC.Utilized Sparx Enterprise Architect 9.3 to gather business processes for Current-state (As-is) and Future-state (To-be) based on business process modeling (BPMN 2.0), developed requirements for COTS applications, systems and Fit / Gap Analysis for directing merger efforts and eventual Future-state support.Based on years of experience, knowledge and practical approach accepted additional role of group business process, business & technical requirements and project task mentor. Additionally worked in conjunction with peers to update the existing Duke Energy "Requirements Analyst Best Practices" document, and the supporting internal knowledge web site for RAs.Additional emphasis and focus on identifying, capturing and modeling business rules as part of the BPMN 2.0 effort using Enterprise Architect, for the Duke Nuclear Merger group of projects. Additional work conducted in regards to the Duke Enterprise Architecture and relationships between applications, systems and data.

Write, review and analyze business and functional requirements and establish traceability using Enterprise Architect ver. 10 from Sparx Systems, in support of the new State of Arkansas Health Insurance Exchange (HIX). Comparative analysis to other State HIX requirements; MD, MN and MO.Identified and developed 'To-be' business process models (BPMN 2.0) and business rule logic, based on CMS reference process models and existing State (Indiana) flow charts for MAGI, Non-MAGI and Eligibility & Enrollment process models.Assisted with identifying setup requirements for Enterprise Architect repository utilizing MySQL and subversion control.Proposed the establishment of EA training and EA based framework and methodology for BPMN 2.0, UML 2.0 and SoaML 1.0, for all HIX processes, services and business architecture, traceable to the proposed CMS MITA framework.

Service provider for Business Analysis, Business Process Modeling and adoption of BPM.

Grove Technical Resources for Lee County Electric Co-Operative (LCEC), Ft. Meyers, FLSr. Business Process Analyst / Enterprise Architect / Vendor Technical Relations & ManagementThe primary focus was on defining BPM related standards, management, governance and the development of a BPM training curriculum for the Oracle 11g BPA and BPM tools. Additional activities included defining and establishing Requirements Management for the PMO, improvements to existing RM artifacts (to include aspects of BPM and SOA) and introducing Enterprise Architecture and Governance via the use of TOGAF for both BPM and SOA.• Develop BPM strategy for client (road maps, maturity levels)• Analyze and model ‘as-is’ and ‘to-be’ process models using Oracle BPM 11g tool set• Collaborate with business groups and IT to deploy target process models• Train and mentor user groups on using Oracle’s BPM tool set• Migrate Process Models from Oracle 10g to 11g platform• Develop and implement process workflows using Oracle’s BPM 11g tool set• Define BPM and SOA Lifecycles in relation to Oracle 11g BPM tool set and SOA suite as part of establishing a composite BPM-SOA governance model• Manage and direct activities of on-site and off-site Oracle consultants for the installation and configuration of Oracle BPM and SOA suites and infrastructure and individual BPM/SOA project dependencies.

Premier Alliance Group for Progress Energy Business Process Management Analyst/ IT-Enterprise-BPM/SOA ArchitectThe focus was on developing standards and governance for Software AG webMethods Designer 8 and to directly support the version upgrades of webMethods Designer 7.2 to webMethods Designer 8, and CentraSite to CentraSite Active SOA.Accomplishments:• Developed and published standards for process development tool usage and process modeling• Developed and published guidelines and best practices for process development tool usage and future process modeling, process simulation, KPI capture and BAM• Established multi-level process meta model and process metadata• Directly participated in defining the process metadata repository requirements and identifying reporting needs for conducting impact analysis at various points in the development lifecycle• Established process taxonomy (classification)• Developed a QA process for process mapping and modeling• Developed and delivered training to current and new usersKey Responsibilities: • Capture and document all project requirements and use cases• Lead the development and creation of a business process management governance model that can be used to automate process development workflow through the use of policies• Define and communicate process naming and numbering standards, guidelines, and best practices• Assist Smart Grid teams in developing their approach/framework for process development• Development of process modeling best practices and standards• Development of a set of process components for expediting process modeling deliverables• Support Software AG webMethods Designer 8 tool; 2nd level support for tool users• Assist teams in upgrading to new tool release through new training

Six-month contract which involved the detailed review of all contract materials to develop process and procedure documentation, for the completion of an eCommerce & Hosting transfer of services, and an operational guide for assisting and educating support personnel and all levels of management. Additional departmental analysis and writing also completed concerning the internally leveraged System Development Lifecycle (SDLC).

Contracted to assist and support technical documentation processes and fulfill the role of technical adviser & mentor on IT and IS systems development, documentation support processes, and requirements elicitation, analysis and refinement.Projects initiated, completed and ongoing include, SharePoint 2003/2007 documentation collaboration framework, IT and IS development process standards and document templates based on a Systems Development Life Cycle (SDLC), Business and IT process mapping standards utilizing the OMG Business Process Modeling Notation (BPMN), and the development of systems engineering model views for 140 Areva NP, Inc. Information Systems (IT) applications, loosely based on IEEE and INCOSE standards.

Initial 3-month contract to develop an ITIL service catalog for the Enterprise Systems Management (ESM) team. Defined and developed additional documentation templates for MS Office 2003, Visio 2003, and established documentation structure and content standards for IT Monitoring and Management processes. Tracked and managed content and all writing tasks to establish a content management process for IT work groups. Assisted the ESM team and all groups within to research, analyze and define processes, refine writing and visual communication styles and established a standardized documentation and collaboration framework centered on MS Office 2003 and SharePoint Services 2.0. Led an additional business analysis project to identify, define and establish ESM related cost, volume and quality metrics, to enable the automation and production of team and executive level metrics charting on a monthly basis utilizing Excel, PowerPoint and SharePoint Services. Led the knowledge transfer process of all ESM metrics related activities to inform and educate management and analysts on these processes.

Short-term contract documenting software artifacts using Rational SoDA for MS Word. This was developed using the Rational Unified Process as part of a pilot or prototype documentation and software development project. RUP, UML, and object-oriented programming, related documentation. Utilizing the Rational tool suite, including RationalRose, RequisitePro, SoDA, and MS Word templates. Delivered customized Bank of America RUP SoDA templates from which they can now generate reports and/or documentation from the various artifacts from Rational tools and WebSphere.

Six-month contract as a member of the IT Test Engineering department to develop custom IBM Rational SoDA templates (Microsoft Word Templates) as part of a new enterprise level project. In addition to the primary task of SoDA Microsoft Word template development completed the base lining of the requirements management tool IBM Rational RequisitePro, developing multiple RequisitePro projects for testing with both Oracle and MS Access. Developed and conducted a training program for continuing SoDA template development, maintenance and support by Test Engineering. Conducted multiple ad-hoc training sessions on RequisitePro with various work stream members, and directly assisted with the refinement and completion of BioArch project documentation as it pertained to these two tools and the overall requirements management and reporting processes.

Worked with the project lead on a new pilot program and application titled Quality and Six Sigma Replication and Knowledge Sharing. The primary goal of this intranet website was to make prior Six Sigma projects content summaries and lessons learned easily accessible and available for searching, promoting the reuse and replication of Six Sigma project assets by other Bank of America associates.