Vp Of Marketing
Troy, Mi, Us
VP Marketing, 2007-2013VP Product Marketing, 2013-2014Plex Systems (www.plex.com) is the developer of the Plex Manufacturing Cloud. (Formerly Plexus Systems LLC, we changed the name in 2009 due to trademark confusion.)I joined Plex in 2007 as VP Marketing after a private equity fund (Apax) bought the company. Working closely with the EVP Sales, I built the company's first marketing programs, focusing on lead generation and market awareness in our core markets - automotive, aerospace, and food and beverage manufacturers. Over the next several years I helped drive the company to ~30% CAGR, with between 60-80% of new customer revenue attributed to marketing-generated leads in each of those years. We did this by embracing emerging best practices in enterprise software marketing, including web-centric programs (SEO, SEM, web analytics, social media, and a user-tested information architecture for the website) and long-term relationship building using marketing automation tools (Marketo first, then Eloqua) and content that focused on thought leadership and the operational impact of emerging technologies. We utilized SiriusDecisions' "Demand Waterfall" model as our organizing model.I also built the company's first product management team, pioneering new methodologies for product management in an agile software development environment. We introduced "community managers" to facilitate discussions among customers/community members regarding new feature requests. This team helped drive >95% customer satisfaction, according to our annual customer survey, and >97% customer retention rate.The original private equity fund exited the investment in Plex August 2012 with a strong ROI; the new ownership includes Francisco Partners (PE) and Accel Partners (VC).Post transaction, I was charged with building the first product marketing team at Plex, focusing on product launches, strategic messaging, and go-to-market strategies for our key verticals industries.