Project manager.

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Deep water lifeguard.

Leader responsible for 15+ simultaneous delivery and support engagements.● Focused on delivering solutions within scope, on time, and on budget. Works side-by-side with the delivery team and liaises with the client.● Trusted client partner. Develops client relationships to reduce friction in the delivery process and look for additional opportunities within the client Salesforce environment to create sticky clients.

Design and implementation of delivery excellence best practices for the professional services team.Onboarding new employees, User stories, requirements, project management, forecasting tools and staffing assignment tools. Sales hand-off to delivery, kick-off and status reporting tuning. Leadership consulting.

Rosetree Solutions is Silver Salesforce Partner in Dallas, TX with a fully remote workforce.Member of the Leadership team of a Salesforce consulting partner, overseeing a delivery team of consultants, developers, and architects.- Developed scalable delivery standards to streamline the process of onboarding, project management, project delivery, and support. - Implemented a utilization forecasting tracking tool to improve the staffing of new and existing engagements.- Launched a Managed Services pod, to streamline support requests through a central lead to manage the work to an agile team.Sales-to-Delivery Coordinator - Developed consistent hand-offs between sales and delivery.- Guided consultants to capture additional opportunities for phase 2 work within their clients.Lead CSAT initiatives.Business Growth Facilitator- Worked with ownership and HR to grow the business in a scalable way.- Interviewed all candidates and developed interview questions to assess cultural fit.- Explored options to increase cultural diversity within the company.- Created a repeatable process to reduce friction for on-boarding new hires through updated training presentations. - Worked with consultants for career planning to ensure their success within the organization.

Member of the Executive Management Team. Director responsible for internal operations and integrating the U.S. delivery team with the Bangalore, India development team. Project Governor for 60+ in-flight projects providing management support for project managers and their teams. This is a pro-active support role to keep projects on track and provide support when they are not.Responsible for Delivery Team Utilization, helping consultants improve overall billable hours from 85% to over 93%.

Designed, developed, and managed a profitable start-up support team within the delivery organization. Created a repeatable training curriculum, candidate profile, plan, and interview process. Developed a streamlined support process with new sales and engagement kick-off documentation Created rapid-response email templates, and a professional email communication standard. Improved CSAT across support clients through regular check-ins and consultant touchpoints. Developed new reporting to track and monitor support requests, consultant utilization, margin reporting and profitability, and revenue reports. Trained and launched a support team in Bangalore, India to provide additional coverage for our clients. This also provided an entry-level role to train, retain, and promote into the development team.

Salesforce.com consulting and solution implementation. Specializing in Salesforce solution architecture, project management, requirements, business analysis and configuration.Lead analyst on 50 implementation projects across many industries, delivering customer-focused results with an on-time, on-budget approach.

Senior consultant leading and supporting projects through business process reviews, requirements gathering, design and configuration, data migration, project management. and user training.

User Experience and GUI design. Developed and lead design reviews with leaders across the company to gain consensus on the next generation HR portal for the company.

Salesforce Implementation Lead, and System Administrator. Lead the effort to implement solutions for multiple business units within the company including Real Estate, Property Management, Media Sales, Mergers and Acquisitions, Sponsor/Partner relations.Supported 75+ users and conducting team, SME and specialized 1:1 training.

Business Analysis. Short-term contracts

Primary analyst for international customers. Worked closely with Information Architects and Designers to translate customer requirements into annotated visual representations of the website interface. Managed the full life cycle development process of complex websites involving customer-specific local search requirements.

Lead analyst for enterprise software implementations requiring significant configuration. Lead complex system analysis discussions, configuration design, and full development lifecycle.Responsible for managing the SOW, customer satisfaction, and delivering the solution on time and on budget.