Patrick Forde Email & Phone Number

Westfield, Nj, Us

Mountain View, Ca, Us

Atlanta, Ga, Us

Cumulus Media operates radio stations, podcasts and digital streaming services throughout the United States. $1B annual revenue, 3.5K employees, 400+ radio stations.• PM for multi-year, enterprise wide project to replace a legacy traffic & billing system with a new full featured, cloud based solution.• Developed & implemented the project plan, user acceptance testing, data migration work, employee training and market cutover events.• Coordinated with Dept leads to update the sales, traffic, billing and payment processes, yielding improvements in efficiency and revenue. • Post deployment spent 12 months helping manage and operate the new platform.• Project team delivered a smooth transition to new platform with no interruptions to business operations.• Additional projects: CRM deployment, Workday enhancements, Business Reorganization, Real Estate consolidation plus numerous smaller projects.

Stamford, Ct, Us

Product Manager - Video Products | 2009-2011Responsible for video products serving 10M customers. Products included HD video, Video On Demand, Switched Digital Video, interactive video applications and digital set top boxes in customer homes. Managed and deployed video features in collaboration with Strategy, Engineering, Customer Care and Operations.Program Management | 2011-2016Member of 10-person team responsible for implementing Corporate High Priority projects. Personally led two high visibility programs: All-Digital Conversion and National Channel Lineup. All-Digital Conversion Project: • Multi year program to migrate 10M video customers to a new digital video network by installing ~20M+ digital set top boxes in customer homes. Project had significant financial and operational responsibility and very high customer impact. • Led cross-functional team of 15 people. • Coordinated the work of multiple departments (matrix environment) including Operations, Customer Care, Marketing, Engineering, Programming, Purchasing, Commercial, Legal, etc. • Focus on continuous improvements to Customer Experience and Operations. • Delivered project on time and to plan. National Channel Lineup Project • Standardized and deployed a common channel lineup nationally to 10M customers. • Rolled out a new customer friendly feature which automatically streamed video using the best resolution available based on the device the customer was watching on, i.e. TV, iPad, etc.

New York, New York, Us

• Lead team responsible for the testing, deployment, monitoring and operation of digital video services: cable modems, digital set top boxes, interactive applications, and video on demand. • Operational responsibility for the Motorola digital video platform running digital set tops, interactive applications, and Video on Demand serving 1M+ customers. • Provided technical support & guidance for contracts to the Programming and Legal departments.

Horsham, Pennsylvania, Us

Managed suite of fiber optic transmission products for the cable tv industry. Responsibilities included product road map, architecture planning, pre and post sales support and vendor management.

Suwanee, Georgia, Us

Responsible for designing & selling hybrid fiber coax (HFC) network solutions for cable tv operators. Embedded in customer's corporate office as full time on site consultant.