Patrick Pendergast Email & Phone Number

Montreal, Quebec, Ca

Director leading OCM and Human Capital efforts. Advises executives on managing change, adult learning, and internal communications. Lead programs on employee adoption by following the Porsci ADKAR change management model. Developing blended learning programs, multi-media internal communications, and organizational design strategies. Continuously test emerging technologies for personal and team growth.♦ Directed OCM program updating finance and accounting systems including process improvement♦ Advise peers on techniques to manage change, adult learning, and communications♦ Developed internal team’s human capital skills♦ Educated managers on change management theories and tools♦ Directed the creation of an OCM Office within an IT organization♦ Created OCM templates and processes for new OCM Office♦ Developed training using video vignettes, self-paced user guides, step-by-step job aids, digital signs, executive presentations, and 2-way Adobe Connect sessions♦ Designed and delivered multi-media internal communications program targeting over 15,000 employees♦ Serve as OCM/Human Capital lead on executive steering committees♦ Directed communications to coincide with technology upgrades depending on where an employee is in relation to program – used MS Project to manage deliverable development♦ Created communications in video, web content, emails, newsletters, printed materials (tri-folds), ♦ Recommended office structure, roles, and processes to sustain program♦ Identified and taught best practices on training, internal communications, and change management♦ Delivered OCM efforts in Agile and Waterfall implementationsI work in a partnership with leaders representing multiple internal functions. For this team, I lead efforts relating to the customer experience and how to best promote employee adoption of change in the workplace. I’ve introduced new training and communication techniques to the team which are well received by employees.

Advised Chief Learning Officer during an OCM program on how to improve their team’s performance and the external perception of learning organization. Recommended modernizing learning delivery techniques; coached on using new learning technologies; coached learning team on use of blended learning for adult education; and created blended learning programs for managerial and employee training needs. Directed the OCM efforts which both improved the skills of the learning team and the broader organization which uses the learning programs. Continued effort by working with learning team in creating/delivering content.♦ Directed OCM effort focusing on assessing perception of learning organization, developing techniques to improve, and managing the change for the learning team and all employees. Interviewed executives, employees and performed surveys assessing perception. Devised approach to improve and manage the change.♦ Modernized learning techniques: expanded use of Adobe Connect as a virtual classroom; created Video Vignette / Micro Learning program; added video and animations into PowerPoint presentations; used SharePoint for performance support and collaboration; used professional video equipment and Adobe Premier to create and edit learning videos♦ Coached on learning development and delivery. Implemented use of ADDIE model; use of storyboards and lesson plans; use of Adobe Connect and Premier; use of scripts for video capture planning and time management; use of MS Project in planning all learning programs for CLO; and techniques to meet Section 508 requirements♦ Designed and developed blended learning for an orientation program, new hiring process, new leadership development program, and human resources policies for managers. Using Adobe Connect for virtual classroom, videos edited with Adobe Premier, post-training performance support materials, Adobe Captivate, and traditional instructor led training

Worldwide, Oo

♦ Organizational Change ManagementDesigned and led large scale change management programs across numerous functional areas including IT, HR, Finance, Manufacturing, and SalesLed cross-functional teams addressing the people, process and technical aspects of programsContinuously reviewed emerging technologies to improve my approach and engage employeesDesigned successful change management programs targeting up to 100s of thousands of employeesLed internal Technology Adoption community of practice for collaboration and personal growth♦ Training and DevelopmentDesigned blended learning strategies for adult educationDelivered courses covering finance, technical training, technology changes, and HR policyManaged teams developing distance learning content across modes including video, e-learning, and virtual classroomsExperienced with Adobe, Camtasia, 3D simulations, and web-based video productionAdvised on learning management systems policies and implementationCreated training assessments on employee retention and course quality♦ Internal / External CommunicationsDevise strategies and tactical plans to manage internal and external awareness and affect perception of corporate directionManage design and execution of communications and change management programs for CFOs, CIOs, COOs, CMO’s and CHROsImplement plans targeting audiences ranging from 12 Executive Committee Members to over 500,000 employees; and from 400 high priority customers to over 20,000 broader customersWrote or edited 100’s of external items and press documents for variety of topics including: employee reductions, organizational restructuring, importance of financial controls, collaborationamong competitors, trends in employee adoption of changeManage budgets averaging over $200,000 per month in labor spendDevelop new channels to refresh and re-engage including: unique employee focused web sites,SharePoint sites for collaboration; internal screen savers; videos, and newsletters

Blue Bell, Pennsylvania, Us

Managed organizational change programs to improve employee adoption by focusing on communications, training, organizational design, and leadership alignment techniques. Participant in cross-functional internal leadership team as human capital lead. Responsible for all OCM and human capital sales and delivery efforts within business unit.♦ Led successful efforts to grow business in new client areas and expand portfolio♦ Created new service offering focused on OCM, adult learning, and internal communications for IT programs♦ Primary account responsibility for human capital pursuits and revenue recognition across multiple clients♦ Delivered communications and training programs for time keeping systems, new accounting processes, call center implementations, and internal communities♦ Vendor assessment lead for professional services automation application selection♦ Delivered multimedia communication events using web content, satellite broadcasting, printed media, and town-hall events♦ Assisted in design of corporate strategic planning approach including cascading goals and shared responsibilities for key goals on safety and financial performance

Master Of Business Administration (M.B.A.), Organizational Change Management, Organizational Development, Information Technology

Bachelor Of Arts - Ba, Political Science And Economics