Patrick Friedrich Email & Phone Number

Cary, Nc, Us

Managing quality of the Fortnite Creator pillar.

Los Angeles, Ca, Us

Led the Quality craft for the League Studios Platform; the game platform powering League of Legends, Team Fight Tactics, and other in-development game products. Responsibilities:• Create and maintain an environment of professional curiosity, promoting interest in quality and progress across all Platform teams• Drive accountability for overall quality as an essential factor for decision-making across studio and pillar leadership• Manage QA professionals across Platform teams• Hire and retain qualified talent, while understanding and working with resource constraints.• Define and drive the quality strategies and conduct quality activities throughout the SDLC for League Studios Platform• Create measurable quality targets based on product goals, while driving visibility on progress• Ensure alignment between Platform quality standards and practices and League Studios' quality expectations• Establish standards, best practices, and metrics that matter and guide their adoption using data to drive action• Identify and facilitate the understanding and management of quality risks• Drive teams to understand player and game team concerns and desires and help find solutionsKey Contributions:• Promoted and empowered QA culture, vision, and practices, influencing senior leaders’ adoption of quality strategy across other BUs and disciplines. • Minimized context switching and product/implementation misalignment by co-developing a tailored SDLC that directly incorporated test planning into Technical Design and Project Plan artifacts • Met/exceeded all quality targets and SLOs as quality owner of multi-year operational and cloud migration, launching 5 new regions in Southeast Asia• Co-developed and implemented a revised defect taxonomy and management model, ensuring alignment and adoption by internal teams, partners, and 3rd-party operators globally• Managed $M+ vendor testing engagement, including working agreements, tracking, and reporting reconciliation

Los Angeles, Ca, Us

Managed Quality Operations across the League of Legends business unit, devising and contributing to product quality strategies across the organization and external/vendor partners, setting standards and best practices as well as leading organization-wide adoption to deliver quality experiences for 100M+ monthly active users. Focused on identifying and managing risks to drive improvements in release quality.Responsibilities:• Manage QA professionals on multiple League of Legends development teams• Hire and retain qualified talent, while understanding and working with resource constraints• Create measurable quality targets based on product goals, while driving visibility on progress• Guide testing strategies and conduct quality activities throughout the software development life cycle• Report the metrics that matter, using data to guide action• Identify risks, impact, probability, and plan mitigation• Hold fellow team members accountable for including quality as an essential factor in product development• Help improve product pipelines and workflows• Partner across disciplines with leadership to influence decisions• Trusted and expected to be the Voice of the PlayerKey Contributions:• Contributed to test strategy and design for the League of Legends product, in partnership with the LoL PC PQL• Identified and facilitated the understanding and management of quality risks, in particular risks to release quality.• Defined an updated defect taxonomy and management model, driving alignment and adoption across the organization, partners, and 3rd party operations teams across our global footprint• Reduced live incidents significantly and drove notable improvements in RCA completion, efficacy, and traceability, improving customer sentiment and perception by influencing across QA, Tech, and Product leaders and defining a Problem Management and RCA policy which was later adopted as best practice by the central Live Operations organization

Los Angeles, Ca, Us

Managed the quality team as the Product Quality Lead for a PC-based R&D product being developed based on the League of Legends IP. Built a team of 2 QA Engineers.Responsibilities:• Manage QA professionals on multiple development teams• Hire and retain qualified talent, while understanding and working with resource constraints• Create measurable quality targets based on product goals, while driving visibility on progress• Guide testing strategies and conduct quality activities throughout the software development life cycle• Report the metrics that matter, using data to guide action• Identify risks, impact, probability, and plan mitigation• Hold fellow team members accountable for including quality as an essential factor in product development• Help improve product pipelines and workflows• Partner across disciplines with leadership to influence decisions• Trusted and expected to be the Voice of the PlayerKey Contributions:• Defined robust automation-first quality strategy and built the QA team for PC-based title set within the LoL IP. • Drove the implementation of static and dynamic testing processes by crafting test plans, establishing testing requirements and quality bars, and performing exploratory testing

Hanover, Md, Us

Managed tailored staffing and co-development solutions for software development and testing, catering to diverse clients and large regional firms in the Banking / Financial Services domains. Oversaw solution delivery, technical and resource management. Managed, mentored and coached 350+ QA, SDET, SWE, and PM ICs and managers across 24-32 teams.Responsibilities:• Ensure understanding of SOWs/MSAs and project vision as defined by customer business and technical requirements• Collaborate with Account Managers, managing project scope, and delivering according to contract terms• Consolidate project status and budget information across project and/or portfolio of projects• Consolidate and provide project reporting regarding resources, financials or as requested by client via monthly or quarterly business reviews (MBRs or QBRs)• Perform issue management and facilitate issue resolution with proper notification to all affected parties• Maintain client relationship and ensure high level of client satisfaction• Contribute to Account Strategy with internal stakeholders• Develop and maintain project related documentation including processes, tools, and procedures in accordance with the Flex Methodology Life Cycle (FMLC)• Understand and manage customer requirements (deliverables) to ensure contract compliance and customer satisfaction• Maintain project artifacts on provided SharePoint site• On/off boarding of consultants• Conducting regular 1-on-1 meetins with consultants to provide performance feedback and address any roadblocks• Performance tracking and reporting as requestedKey Contributions:• Created a training and skill uplift framework for continued professional growth and to ensure project needs will be proactively met. Provided required skill uplift at 25% of the expected budget and in 2/3 of the expected time.• Increased value of overall engagement with partners (demonstrated by increasing client investment by 150% and making us a preferred vendor)

Victoria, British Columbia, Ca

Led the QA team for an unannounced Action MMO, which was canceled at the end of 2013. Responsible for building the project QA team, identifying project testing needs, and developing the Master Test Strategy. Later, designed, managed, and executed testing for web-based games War Commander and Battle Pirates and Mobile game War Commander: Rogue AssaultResponsibilities:• Build project QA team• Define, document, and maintain the Test Strategy and Master Test Plan• Develop Test Automation using Unreal 4• Identify and escalate quality risks• Manage off-site testing teams• Provide guidance and training for QA professionals• Write documentation to describe program evaluation, testing, and correction• Evaluate features and develop test cases and automated test scripts• Write, revise, and verify quality standards and test proceduresKey Contributions:• Developed and executed test strategies and robust test plans that prioritized Test Automation within Unreal Engine's C++ and Blueprints scripting engine and using Flash / ActionScript• Created initial test automation framework and system test scripts in Unreal• Participated in requirements gathering sessions, and helped to distill feature requests into actionable work for the team

Hunt Valley, Maryland, Us

Developed Test Automation frameworks and scripts for the Platform team; supporting The Elder Scrolls Online, ZeniMax Platform, and Customer Support divisions. I guided QA for SOW/SLA creation and testing of platform systems, developed automation tools, and coordinated with partners for QA automation needs and production support. Later also served as Producer/Project Manager and Scrum Master for both teams.Responsibilities:• Develop and expand coverage of existing automation frameworks to ensure quality and stability of Platform systems• Setup test environments and design test plans to cover game functionality, performance, regression, scalability and services• Routinely execute automated tests that generate reports that detail rates and test progress• Analyze metrics and test results to identify patterns that influence software quality• Managing relationships and communication with all project stakeholders• Work with Directors, Leads and other Producers to define milestone goals, both long term roadmaps and short-term sprints, of the area of the game under your responsibility.• Set up sprints and maintain the product backlog for the areas of the game under your responsibility.• Track, communicate progress and resolve problems during sprints.• Coordinate and manage approvals from the appropriate creative and technical Leads.• Coordinate user/focus test sessions.• Coordinate and keep documentation of development meetings as needed.Key Contributions:• Conducted manual testing and scratch-built automated test framework of platform systems using scripts written in Python and Ruby/Cucumber• Led a key project to automate significant aspects of fulfillment and account systems testing, saving approximately 4,000 labor hours per year• Helped to direct requirements generation and validation, remove impediments to the team, facilitate a sustainable pace of execution, and drive continuous improvement that made both consistently top-performing teams.

Reykjavik, Na, Is

As a QA Producer, responsible for leadership and mentoring for all QA Testers and Engineers for the World of Darkness project, coordinating between QA, Production, Art, and Engineering departments to develop and manage the project QA roadmap and overall Test Plan:• Sponsored training program that provided automation skill uplift for manual testers• Application Owner for in-house automation and continuous integration services, maintaining 80% functional automation and 100% unit test coverage

Reykjavik, Na, Is

As Content Test Manager for EVE Online:• Managed outsourced QA manual testing efforts.• Provided QA oversight and manual testing as needed for the entire content creation team.• Assisted in rapidly onboarding the World of Darkness project team into existing processes and systems used by the EVE Online team.

Reykjavik, Na, Is

As a Deployment Engineer for EVE Online teams:• Responsible for providing deployment support for all test environments, DB migration and validation, and design and implementation of system and benchmark tests.

Reykjavik, Na, Is

As the Test Management Lead for EVE Online, responsible for creating and maintaining test plans, reporting on testing progress, defect resolution, and test coverage, and managing external testing vendors:• Assisted the QA Manager with identifying and evaluating top candidates• Championed and architected a very large-scale user acceptance and load testing program which facilitated the rapid collection of invaluable performance data and actionable customer feedback from thousands of simultaneous users

Reykjavik, Na, Is

QA Tester for EVE Online:• Responsible for creating and maintaining test plans for EVE Online features in development

Reykjavik, Na, Is

As a Senior Events Producer, responsible for the direction of Events Producers, developing ongoing in-game storylines, and designing and managing in-game events:• Designed, wrote, and implemented top-level fiction and background development for Archangel Cartel and Sanshas Nation entities in concert with the Head Writer.• Mentored Event Producers and ensured best practices were followed.

Paris, Île-De-France, Fr

Responsible for ensuring tier 2 and 3 technicians comply with quality practices, including:• Provided direct oversight for Verizon ADSL support technicians• Coach technicians as-needed to ensure best-practices are followed• Regularly liaise with team and project leads on quality tracking, metrics, and status