Patrick Friedrich Email & Phone Number

Cary, NC, US

Managing quality of the Fortnite Creator pillar.

Los Angeles, CA, US

• Led the Quality craft for the League Studios Platform; the game platform powering League of Legends, Team Fight Tactics, and other in-development game products. Responsibilities:
• Create and maintain an environment of professional curiosity, promoting interest in quality and progress across all Platform teams
• Drive accountability for overall quality as an essential factor for decision-making across studio and pillar leadership
• Manage QA professionals across Platform teams
• Hire and retain qualified talent, while understanding and working with resource constraints.
• Define and drive the quality strategies and conduct quality activities throughout the SDLC for League Studios Platform

Los Angeles, CA, US

• Managed Quality Operations across the League of Legends business unit, devising and contributing to product quality strategies across the organization and external/vendor partners, setting standards and best practices.
• Manage QA professionals on multiple League of Legends development teams
• Hire and retain qualified talent, while understanding and working with resource constraints
• Create measurable quality targets based on product goals, while driving visibility on progress
• Guide testing strategies and conduct quality activities throughout the software development life cycle
• Report the metrics that matter, using data to guide action

Los Angeles, CA, US

• Managed the quality team as the Product Quality Lead for a PC-based R&D product being developed based on the League of Legends IP. Built a team of 2 QA Engineers.Responsibilities:
• Manage QA professionals on multiple development teams
• Hire and retain qualified talent, while understanding and working with resource constraints
• Create measurable quality targets based on product goals, while driving visibility on progress
• Guide testing strategies and conduct quality activities throughout the software development life cycle
• Report the metrics that matter, using data to guide action

Hanover, MD, US

• Managed tailored staffing and co-development solutions for software development and testing, catering to diverse clients and large regional firms in the Banking / Financial Services domains. Oversaw solution delivery.
• Ensure understanding of SOWs/MSAs and project vision as defined by customer business and technical requirements
• Collaborate with Account Managers, managing project scope, and delivering according to contract terms
• Consolidate project status and budget information across project and/or portfolio of projects
• Consolidate and provide project reporting regarding resources, financials or as requested by client via monthly or quarterly business reviews (MBRs or QBRs)
• Perform issue management and facilitate issue resolution with proper notification to all affected parties

Victoria, British Columbia, CA

• Led the QA team for an unannounced Action MMO, which was canceled at the end of 2013. Responsible for building the project QA team, identifying project testing needs, and developing the Master Test Strategy. Later.
• Build project QA team
• Define, document, and maintain the Test Strategy and Master Test Plan
• Develop Test Automation using Unreal 4
• Identify and escalate quality risks
• Manage off-site testing teams

Hunt Valley, Maryland, US

• Developed Test Automation frameworks and scripts for the Platform team; supporting The Elder Scrolls Online, ZeniMax Platform, and Customer Support divisions. I guided QA for SOW/SLA creation and testing of platform.
• Develop and expand coverage of existing automation frameworks to ensure quality and stability of Platform systems
• Setup test environments and design test plans to cover game functionality, performance, regression, scalability and services
• Routinely execute automated tests that generate reports that detail rates and test progress
• Analyze metrics and test results to identify patterns that influence software quality
• Managing relationships and communication with all project stakeholders

Reykjavik, NA, IS

• As a QA Producer, responsible for leadership and mentoring for all QA Testers and Engineers for the World of Darkness project, coordinating between QA, Production, Art, and Engineering departments to develop and manage.
• Sponsored training program that provided automation skill uplift for manual testers
• Application Owner for in-house automation and continuous integration services, maintaining 80% functional automation and 100% unit test coverage

Reykjavik, NA, IS

• As Content Test Manager for EVE Online:
• Managed outsourced QA manual testing efforts.
• Provided QA oversight and manual testing as needed for the entire content creation team.
• Assisted in rapidly onboarding the World of Darkness project team into existing processes and systems used by the EVE Online team.

Reykjavik, NA, IS

• As a Deployment Engineer for EVE Online teams:
• Responsible for providing deployment support for all test environments, DB migration and validation, and design and implementation of system and benchmark tests.

Reykjavik, NA, IS

• As the Test Management Lead for EVE Online, responsible for creating and maintaining test plans, reporting on testing progress, defect resolution, and test coverage, and managing external testing vendors:
• Assisted the QA Manager with identifying and evaluating top candidates
• Championed and architected a very large-scale user acceptance and load testing program which facilitated the rapid collection of invaluable performance data and actionable customer feedback from thousands of.

Reykjavik, NA, IS

• QA Tester for EVE Online:
• Responsible for creating and maintaining test plans for EVE Online features in development

Reykjavik, NA, IS

• As a Senior Events Producer, responsible for the direction of Events Producers, developing ongoing in-game storylines, and designing and managing in-game events:
• Designed, wrote, and implemented top-level fiction and background development for Archangel Cartel and Sanshas Nation entities in concert with the Head Writer.
• Mentored Event Producers and ensured best practices were followed.

Paris, Île-de-France, FR

• Responsible for ensuring tier 2 and 3 technicians comply with quality practices, including:
• Provided direct oversight for Verizon ADSL support technicians
• Coach technicians as-needed to ensure best-practices are followed
• Regularly liaise with team and project leads on quality tracking, metrics, and status