Lead all aspects of technology and operations, including more than 20,000 resources and A$4.5B in expenses. Key leader of our transformational change program and have delivered material, sustainable cost reductions along with numerous regulatory, digital and cloud-based programs.• Leading our 100% public cloud-first migration and insourcing program with a material $pa benefit. >60% complete with above plan benefits and substantially improved service levels.• Established the Group’s first global Financial Crime function in just 15 months moving from lagging to leading in most indicators.• Have reduced system outages by 88% and improved time to recover by 70% through improved change discipline, better architecture and establishment of an Operations center focused on 24/7 recovery.• Launched a re-training program of more than 5000 colleagues to improve skills in data, technology and cloud. Now have the fifth largest cohort of certified cloud engineers in the world.• Developing industry leading cyber and financial crime capabilities through a national approach to public-private partnerships.• Established the company’s first Enterprise Controls function responsible for all first line controls design, implementation and testing across the Group.

Established by the Australian Government, the Industry Advisory Committee role is to help guide the implementation of Australia’s Cyber Security Strategy 2020 and provide ongoing advice about the best ways to address emerging cyber security challenges.

Established by The Australian Government to establish standards for Open Banking in Australia

Led all aspects of operations and technology globally for Barclaycard as well as the Corporate and Investment Bank in the Americas. Manage more than 15,000 team members and more than £2B combined in NIE and Investment. Key contact for regulators in all markets and have led on many control efforts group-wide. Set long term strategies globally for key business areas such as Fraud, Contact Centers and Payments.

Lead all aspects of Operations and Technology for this Global Division of Barclays.

Led the technology and operational strategies and capabilities for Barclaycard’s US business. Responsible for customer service, operations, technology, risk management, innovation, change management, delivery, vendor management and all aspects customer experience.

Created this company to help retail financial service companies deploy their capital more effectively. Specialties include investment advisory services, negotiated cost take out plans and the implementation of tools that allow banks to effectively evaluate their operating environment.

$250MM+ provider of software, services and hardware for bank ATMs and retail POS solutions; subsidiary of €3.5B Wincor Nixdorf, GmbH, Paderborn, Germany. Responsible for P&L, sales, technology and operations in the United States, reporting to the Global CEO.The business was comprised of 40% services and software and 60% hardware. Led 900+ employees and 200+ contractors in software development, field service, procurement, logistics, customer service, product management, design, and professional services.• Delivered 55% and 105% revenue growth in the first and second years in a challenging economic environment with a corresponding 30% improvement in margins despite industry pricing pressure.• Transformed the sales culture from hardware to solutions-centric which resulted in a corresponding 80% growth in software and professional services sales; developed a comprehensive daily scorecard for revenue, sales, operations and service delivery that tracked progress, issues and results; empowered every employee to anticipate and act upon customer needs.

$2 trillion asset global financial institution headquartered in New York, NYLed all back office functions for Chase's 3,500 branch network including 10,000+ ATMs, wire transfers, claims, cash forecasting, national accounts services, fulfillment, online accounts, Chase at Work, and debit operations.

Oversaw all ASP, technology business outsourcing and market data contracts globally with $2B budget. Negotiated hundreds of strategic agreements across every line of business globally.

Founding member of Bank One's first consolidated Internet and ecommerce business unit. Led ten departments including the call center, legal, risk, operations and finance with a budget of over $100M.Established the first Internet P&L and finance function. Led efforts that delivered 20% in cost savings and efficiencies in the first 12 months.

• Managed the first in-depth review of the Asset/Liability department and implemented the first pricing model for index amortizing swaps; resulted in identification of hidden balance sheet risks and a major redirection of the risk management function. • Conducted suitability reviews for the Bank’s broker dealer as well as reviews of hedging practices in the mortgage pipeline, investment portfolio and other strategic assets.