Director - Servicing Analytics
CurrentAdvance Database Development: Continue the development of the database infrastructure to deliver aggregated views of mortgage servicing data, supporting business units and client needs.Lead Cross-functional Collaboration: Collaborate with IT, Call Center Technology, & Software Development teams to ensure the successful integration of data systems and tools, aligning with organizational goals.Ensure Data Security & Compliance: Establish & implement robust data security measures and compliance protocols for secure data sharing and storage.Monitor Performance: Establish metrics and monitoring systems to track the performance of servicing business units, ensuring optimal functionality and user engagement.Training & Mentorship: Offer guidance and training to the analytics team, fostering skill development and expertise in emerging technologies and methodologies.Deliver Client-focused Analytics: Enhance client services by delivering tailored analytics solutions that meet specific client needs and objectives.