Patrick Edwards Email & Phone Number

Ryton On Dunsmore, England, United Kingdom

Wolston, England, United Kingdom

Wolston, England, United Kingdom

Solihull, United Kingdom

Supported business dealing with complex cases as well as experience of managing process improvements.Prepare and share data analysis and report to business leads, as well as competently deliver results consistently in a fast-paced HR Contact Centre.Supported line managers in performing disciplinary and grievance investigations, hearings, up to and including dismissal and appeal. Support in managing Absence Management Process, share weekly data and apply a working strategy for employees return to work and engage with the other stakeholders.As well as demonstrating a working knowledge of employment law. Applied a full understand the Equality Act having always worked in a diverse and inclusive community and working environment. Enabling and assisting in the need for reasonable adjustments as required to staff.Worked with Trade Unions within JLR Manufacturing, Used the ticketing systems and SharePoint.Have supported the business through influencing and coaching of line management and worked with Trade Unions by use of my strong personal skills to identify how issues impact individuals and the wider business.Have a good track record of Stakeholder Management, with the ability to confidently advise and influence managers and TU. A good communicator and an effective team player. I actively look to develop and support colleagues.

Solihull, West Midlands

Provide supervision and guidance to operational staff. Deliver support and advice to business managers, stakeholders, prioritise work to deadline, escalate concerns via appropriate channels. Share experience, knowledge and best practice. Interview candidates within guidelines to strengths, skills, behaviours. Conduct Assessment Centres with the client. Deliver business presentation, matched candidates to vacancies to meet client orders.On boarding of candidates, creating profile, assigned and registered. Maintain training reviews and ensure relevant paperwork completed accurately, record statistics. Pay attention to detail with a high level of accuracy on the data to tracker.Identified and dealt with staff concerns and complaints promptly, firmly, and professionally, through appropriate attendance, disciplinary and grievance procedures. Complete a full 360 turnaround.Demonstrate good interpersonal skills; maintaining good communication with operational staff looking to encouarge confidence. Communicate with all applicants and client in a professional manner.Ensure staff meet compliance, and have the appropriate right to work documents. Maintain retention of staff through effective management attendance, pay issues, holidays, and development.Produced reports to deadlines and in a timely manner. Dealt with payroll enquiries and escalated where appropriate. Conduct DSE assessments and feedback relevant outcomes. Chaired meetings with client supported employees to realising full business potential.Conducted investigations of employee disputes seeking resolution; paying attention to detail and accurate 100% turn around.Identify my personal training and development needs. Proficient in the use of Word/Excel/Power point to produce reports, record data, deliver briefings and use One line Microsoft 365, Face book. Adaptable to business change, suported the business by working days, alternate day/night shift and permanent nights.

Solihull

As Recruitment Officer for Manpower Services at Jaguar Land Rover (JLR). Worked in a team of 4. Duties included interviewing potential candidates for the position of Production Operatives. During the interview process, assessing their abilities, behaviours and key qualities of the candidates. Assessing their scores determine successful candidates along with scores from the on line tests and dexterity tests. Duties involved provision of support with administrative duties and deliver feedback to unsuccessful candidates and offerpositions to the successful candidates. Upload data to the ROMA system and the relevant excel tracker for new starters.

Birmingham, United Kingdom

Empower customers by channelling their enquiries to the appropriate services. Exploring options that support Homeless prevention by:• Joint working with fellow managers, partners and stakeholders. • Ensure service meets customer needs and satisfaction targets through income maximisation and benefit take up. • Manage appointment booking system; maintain staff availability, reception and triage facility by coordinating staff and management roistering. • Ensure KPI's meet performance review targets and required outcomes in line with team 96% targets. • Providing accurate information and a valuable service. Monitor advisors, taking action where targets are not met. Conduct personal development plans, mentor, coach and provide formal training. Ensuring they have the skills and knowledge required. • Remedy incidents in line with Birmingham City Council policies. Investigate customer complaints within target deadlines. • Dive the service through regular team meetings, measure performance in personal development reviews to ensure all personnel are up to date with their training and relevant knowledge in order to do job correctly and efficiently. • Contribute to and promote change ideas towards service improvement, in collaboration with staff and customer feedback. • Collaborate with affiliated partners, community groups and other statutory agencies. • Worked with, Outlook, Excel, Word, SAP, Customer Record Management (CRM) systems and the internet. Analysis of business reports, update HR and budget database. Social Media. • Proficient in business analysis and updating, monitoring and maintaining budgets. • Implementation of Health and Safety Risk Assessments within relevant time scales. • Effective verbal and written communications with Elected councillors and Members of Parliament, staff and dignitaries.

Btech Higher, Public Administration, Pass

Activities and Societies: Course undertaken as a Polytechnic.

Institute Of First Line Management, Public Administration, Pass

Activities and Societies: Internal Course administered by the University of Wolverhampton

Btech National, Public Administration, Pass

Institute Of Customer Service - Solutions, Public Administration, Pass

Introduction To Counseling, Self-Awareness And Personal Assessment, Pass

Clait, Information Technology, Pass

Btech Conversion, Public Administration, Pass

Certificate In Office Studies, Public Administration, Pass