Patrick Edwards Email & Phone Number

Ryton On Dunsmore, England, United Kingdom

Wolston, England, United Kingdom

Wolston, England, United Kingdom

Solihull, United Kingdom

Supported business dealing with complex cases as well as experience of managing process improvements.Prepare and share data analysis and report to business leads, as well as competently deliver results consistently in a fast-paced HR Contact Centre.Supported line managers in performing disciplinary and grievance investigations, hearings, up to and.

Solihull, West Midlands

Provide supervision and guidance to operational staff. Deliver support and advice to business managers, stakeholders, prioritise work to deadline, escalate concerns via appropriate channels. Share experience, knowledge and best practice. Interview candidates within guidelines to strengths, skills, behaviours. Conduct Assessment Centres with the client..

Solihull

As Recruitment Officer for Manpower Services at Jaguar Land Rover (JLR). Worked in a team of 4. Duties included interviewing potential candidates for the position of Production Operatives. During the interview process, assessing their abilities, behaviours and key qualities of the candidates. Assessing their scores determine successful candidates along.

Birmingham, United Kingdom

• Empower customers by channelling their enquiries to the appropriate services. Exploring options that support Homeless prevention by:
• Joint working with fellow managers, partners and stakeholders.
• Ensure service meets customer needs and satisfaction targets through income maximisation and benefit take up.
• Manage appointment booking system; maintain staff availability, reception and triage facility by coordinating staff and management roistering.
• Ensure KPI's meet performance review targets and required outcomes in line with team 96% targets.
• Providing accurate information and a valuable service. Monitor advisors, taking action where targets are not met. Conduct personal development plans, mentor, coach and provide formal training. Ensuring they have the.

Btech Higher, Public Administration, Pass

Activities and Societies: Course undertaken as a Polytechnic.

Institute Of First Line Management, Public Administration, Pass

Activities and Societies: Internal Course administered by the University of Wolverhampton

Btech National, Public Administration, Pass

Institute Of Customer Service - Solutions, Public Administration, Pass

Introduction To Counseling, Self-Awareness And Personal Assessment, Pass

Clait, Information Technology, Pass

Btech Conversion, Public Administration, Pass

Certificate In Office Studies, Public Administration, Pass