Patrick Glazer Email & Phone Number

Rochester, Ny, Us

• Designed intuitive, user-centered web and mobile interfaces for over 15 clients, improving user engagement and conversion rates by up to 30%.• Led end-to-end design processes including user research, wireframing, prototyping, and high-fidelity mockups using Figma, Adobe XD, and Sketch.• Collaborated with developers to ensure seamless integration of UI elements, reducing design implementation time by 20%.• Conducted usability testing and gathered user feedback to refine and enhance product designs for optimal user experience.• Delivered responsive design solutions, ensuring mobile-friendly interfaces and accessibility standards (WCAG 2.1) compliance.• Managed multiple projects simultaneously, consistently meeting tight deadlines while maintaining high design quality.

Rochester, New York, United States

Streamlined the digitization process for North America and Europe scanning centers by designing internal service applications. These applications are currently incrementally replacing previous software on an international level.Redesigned Power BI dashboards, using Axure RP, for analytic products, helping clients monitor hardware and access immediate, accurate information via dashboards.Designed e-commerce platforms for businesses to customize and order corporate branded merchandise.Created and maintained consistent design documentation and universal guidelines for developer handoff.Helped redesign and update older programs designed with antiquated software and practices to match current style guide, brand design, and accessibility standards.Conducted quality assurance analysis and heuristic evaluations by performing brand continuity validation checks after developer implementation.Utilized qualitative and quantitative research to provide efficient and optimal products that satisfy both customer needs and business needs.Consistently update, maintain, and expand Xerox’s Interface Design Systems (XIDS) for scalable use in responsive Web UI.• Streamlined the digitation process for scanning centers in North America and Europe by designing internal service applications. These applications are currently incrementally replacing previous software on an international level.•Redesigned Power BI dashboards, using Axure RP, for analytic products, helping clients monitor hardware and gain access to immediate, accurate information via dashboards.•Spec’d out designs for developers in order to easily transition to the development process.Helped redesign and update older programs designed with antiquated software and practices to match current style guide, brand design, and accessibility standards.

Provided UX/UI design services to a diverse client portfolio, helping create, design,and improve client products and interfaces. Projects Include:Avocademy Design Masterclass:• Revitalized established digital B2C web app by adding new features andpages for improved user experience• Collaborated with the team on designs to create user-centric products thatmet and exceeded client goals• Created designs that translated across platforms, including desktop, tablet,iOS, and Android• Communicated with client and developer to understand needs and provideupdates while meeting timelines• Modernized interface screens, components, transitions, animations, and VFXfor innovative approach to goals• Communicated with founder and CEO directly to assess areas forimprovement and client goals and create changes that adhered to the visionfor the projectVybbin:• Developed pages and updated existing pages with new features, user flows,and components to modernize app• Presented information to internal and external stakeholders and led teamworkshops, ensuring consistency in work• Managed prototype designs and product testing; addressed issues early inthe design process for success• Conducted research that led to the skillful design of products • Led A/B testing, ensuring skilled designs and user flows were implemented• Achieved success in taking on the role of 2 teammates to ensure projecttimelines were still maintained• Spearheaded training of teammates to teach skills and techniques forprogram use efficiency

Pensacola, Florida, United States

Designed, organized, and presented interactive visual reporting dashboards to inform stakeholders about metrics that affected business success. Led innovative operations analytics initiatives to ensure business development. Promoted to roles of varying responsibility, including Delinquency Consultant Counselor I, Delinquency Consultant Counselor 2, Delinquency Consultant Counselor 4, Business Operations Specialist, and Business Operations Analyst to provide operational assistance.• Improved productivity and saved 85 working hours monthly by streamliningdashboards that bolstered efficiency• Utilized creative design to improve interactive dashboards and reportingtools that amplified user experience• Identified a fraudulent ring of over 9700 applications that got through company securitysystems and worked with various security teams to identify and relive the attack• Created data-driven stories to present to stakeholders, leadership, andemployees to communicate efficiently• Created a reporting dashboard that caught fraudulent applications and sentinformation to board members to provide a streamlined process forreporting• Awarded opportunity to collaborate with the team to create a dashboard ofreports and metrics through assessing manual processes and creatingautomated interactive internal products that improved efficiency• Organized and presented interactive visual reporting dashboards to informstakeholders about metrics that affected business success• Collaborated with the team to create dashboards, reports, and metrics by assessing manualprocesses and designing over 40 automated interactive internal products that improvedefficiency• Utilized design thinking and industry best practices within Power BI and Tableau to design andcreate these interactive products, ensuring they adhere to CFPB guidelines

rovided expert guidance and solutions to members facing delinquency, offering tailoredfinancial counseling to help them regain financial stability and avoid further defaults.● Consistently exceeded performance targets in areas such as account recovery, delinquencyreduction, and customer satisfaction, helping reduce overall delinquency rates.● Provided financial literacy resources and personalized coaching, helping members bettermanage their finances and avoid future delinquency.

Pensacola, Florida, United States