Patrick Gliege Email & Phone Number

Florida, United States

Greater Chicago Area

Responsible for onboarding, implementation and enablement for Fortune 500 clients in the MarTech industry, regularly managing 20+ accounts simultaneously. Act as the primary point of contact for customers regarding project plan, progress, and risks. Facilitate sessions with clients and track progress against baseline schedule to ensure successful and timely completion of deliverables. Ensure project objectives/requirements and key performance measures are clear and agreed to by stakeholders… Show more Responsible for onboarding, implementation and enablement for Fortune 500 clients in the MarTech industry, regularly managing 20+ accounts simultaneously. Act as the primary point of contact for customers regarding project plan, progress, and risks. Facilitate sessions with clients and track progress against baseline schedule to ensure successful and timely completion of deliverables. Ensure project objectives/requirements and key performance measures are clear and agreed to by stakeholders. Work closely with the Customer Success Manager, the Strategy Team, Product Consultants, and the Customer Support team to deliver high quality onboardings and serve as an expert on the 6sense product to strategically guide use cases from inception to launch. Understand customer’s end to end workflow and translate them into business and technical requirements. Ensure efficiency of implementation and scalability of new client practices within the platform. Play a key role working with stakeholders both internally and externally to drive the end-to-end delivery of the use cases and maximize value as quickly as possible. Form strong relationships with cross-functional partners and external parties. Act as a knowledge partner and 6sense expert to strategically guide customers through best practices. Show less

Greater Chicago Area

Responsible for training and collaborating with new customers globally to build out their ActiveCampaign accounts. Examine each customer's business and marketing strategies to provide consulting services and recommend solutions within and outside of the platform, becoming a trusted partner of their business. Consistently meet and exceed goals related to monthly quota and customer feedback. Train and mentor new hires and existing team members. Hold weekly meetings to provide feedback and… Show more Responsible for training and collaborating with new customers globally to build out their ActiveCampaign accounts. Examine each customer's business and marketing strategies to provide consulting services and recommend solutions within and outside of the platform, becoming a trusted partner of their business. Consistently meet and exceed goals related to monthly quota and customer feedback. Train and mentor new hires and existing team members. Hold weekly meetings to provide feedback and assist in professional development & growth of colleagues. Recognize trends and opportunities for improvement in customer journey and introduce creative solutions. Provide training to Onboarding and additional departments to share knowledge of processes and best practices. Contribute to the hiring process to bring new talent to the organization. Create and seek out opportunities for cross-departmental collaboration to streamline the client experience. Build relationships outside of my immediate team. Educate other departments about the functions of the Onboarding team to ensure clear-cut roles and responsibilities within the organization and encourage cohesiveness and alignment between teams. Contribute to cross-departmental projects and roundtable discussions. Take on additional projects to streamline processes within the Onboarding team, revamp and improve trainings, and contribute to the long-term success of the team.Continually educate myself and clients about the intricacies of the platform in order to confidently provide recommendations. Provide white glove customer service to every client, listening to their needs while optimizing their use of ActiveCampaign's services. Travel nationally and train customers in a live setting to enhance their experience. Provide training internationally, assisting a diverse portfolio of clients. Show less

Greater Chicago Area

Responsible for onboarding new customers and providing quality care to acquaint each customer with the platform. Put each client's business under the microscope to identify gaps and offer tailored solutions. Train and mentor teammates and new hires on a regular basis. Look for opportunities to collaborate with other teams within the organization. Contribute to streamlining processes in the onboarding function.

Greater Chicago Area

• Responsible for creating the most timely, efficient, and positive implementation experience for Outcome Health's newest members • Work directly with members and internal teams to lead the installation of digital platforms into our members' offices • Collaborate with cross-functional teams to create a tailored experience for each customer from private practices to c-suite executives • Manage competing priorities and drive specific plans of action • Maintain strong… Show more • Responsible for creating the most timely, efficient, and positive implementation experience for Outcome Health's newest members • Work directly with members and internal teams to lead the installation of digital platforms into our members' offices • Collaborate with cross-functional teams to create a tailored experience for each customer from private practices to c-suite executives • Manage competing priorities and drive specific plans of action • Maintain strong relationships with and align multiple stakeholders to achieve common goals • Proactively seek resolution to move tasks and projects forward, and escalate issues when necessary • Maintain daily contact with customers to promote positive business development• Suggest and implement new practices to streamline and improve the implementation process Show less

Greater Chicago Area

• Built a strong customer portfolio through research and cold calling of businesses across the country• Managed entire sales process from prospecting to close• Proactively pursued solid relationships with new accounts to create revenue opportunities• Supervised team of sales representatives and train new team members• Oversaw entire freight shipment process from pickup to delivery• Executed quick and decisive actions for various operational challenges• Aggressively… Show more • Built a strong customer portfolio through research and cold calling of businesses across the country• Managed entire sales process from prospecting to close• Proactively pursued solid relationships with new accounts to create revenue opportunities• Supervised team of sales representatives and train new team members• Oversaw entire freight shipment process from pickup to delivery• Executed quick and decisive actions for various operational challenges• Aggressively negotiated shipping rates based off of current and historic market trends• Increased company revenue by exploring all options to transport freight at the lowest possible cost• Monitored daily and monthly load volumes and margin percentages to improve upon performance• Identified necessary material, equipment and services required to accommodate customer specifications• Consistently tracked high-value shipments to allow continual updates for customers• Scheduled dock appointments to ensure successful product movement• Document important shipment discrepancies such as freight damage and additional expenses Show less

Greater Chicago Area

• Partnered with external clients to identify needs, polices, technology and processes required for specific contract and contract-to-hire positions• Performed full life cycle IT recruitment for contingent and non-contingent workforce • Worked with various clients ranging from small businesses to Fortune 500 companies• Built strong relationships with both internal and external business partners• Conducted numerous cold calls on a daily basis• Provided creative sourcing… Show more • Partnered with external clients to identify needs, polices, technology and processes required for specific contract and contract-to-hire positions• Performed full life cycle IT recruitment for contingent and non-contingent workforce • Worked with various clients ranging from small businesses to Fortune 500 companies• Built strong relationships with both internal and external business partners• Conducted numerous cold calls on a daily basis• Provided creative sourcing strategies for niche positions • Gathered requirements and qualifications for technology based positions• Referenced procedures and checklists when necessary• Responsible for sourcing, screening and interviewing qualified IT professionals• Used a variety of sources to find candidates including standard job boards • Meticulous review of 75+ resumes a day• Conducted reference checks, coordinated technical evaluations, negotiated pay rate and salary, prepped candidates for client interviews, explained benefits and filled out pre-employment paperwork • Extensive experience with Vendor Management Systems (VMS) (Fieldglass, Beeline, Peoplefluent/Peopleclick, Provade)• Managed 200+ emails per day using MS Outlook Show less

Greater Chicago Area

General Manager:• Led staff of 120, 6 Managers, and 1 Assistant General Manager• Lowered employee turnover rate, lowered guest complaints, improved food service and quality, lowered labor, and lowered food cost, resulting in increased sales and profit • As a result, the store received award for Highest Sales in the Country for 2010, out of all US based corporate and franchise locations• Engaged in human resources activities such as recruitment, training, disciplinary action… Show more General Manager:• Led staff of 120, 6 Managers, and 1 Assistant General Manager• Lowered employee turnover rate, lowered guest complaints, improved food service and quality, lowered labor, and lowered food cost, resulting in increased sales and profit • As a result, the store received award for Highest Sales in the Country for 2010, out of all US based corporate and franchise locations• Engaged in human resources activities such as recruitment, training, disciplinary action, payroll • Identified high potential employees and recommended them for management trainee program• Produced daily and monthly store accounting reports• Managed suppliers and inventory and conducted monthly full-store inventory• Average yearly sales of $5 million of American cuisine in a sports themed restaurant serving lunch and dinner with capacity up to 250 guestsAssistant General Manager:• Managed staff of 70 employees• Average yearly sales of $3.5 million, capacity of up to 200 guests• Assisted in human resources processes including recruitment/selection, training, disciplinary action, and recommendations for promotions• Produced daily and monthly store accounting reports • Managed suppliers and inventory and conducted monthly full store inventory reports• Assisted with payroll activities Show less