Patrick Glinski Email & Phone Number

Ottawa, On, Ca

Toronto, Ontario, Ca

Normative is a boutique innovation consultancy that helps business leaders get their best opportunities to market faster. We are leaders in Evidence Based Innovation, bringing together the competencies of Innovation Process Design, Lean Startup, Customer Experience Design, and Digital Product Engineering to help companies find product-market-fit.As a member of the Executive Leadership Team, my experiences include:/ Overseeing account, program, and project level strategy for key accounts/ Manage our people and project operations functions/ Identify strategies to productize our consulting offering/ Lead the identification of new offerings, services, and approaches to program design/ Lead business development efforts / Established our internal “strategy" practiceKeywords: Operations, People, DEI, Pricing, Program Design, Innovation Process Design, Product Management, Customer Experience Design, Change Management, Contract Management, Client Services, Service Design

Compose Health is an enterprise SAAS platform that helps health companies create clear, compliant content.

Capella Design is a vertically integrated retailer that re-imagines home mobility products as beautiful furniture and accessories.

Toronto, Ontario, Ca

Manifest is the world’s most intelligent climate change for business platform.

Toronto, Ontario, Ca

conversationHEALTH is a startup that designs and delivers AI-driven conversations between health companies and the people they serve.

San Francisco, Ca, Us

Idea Couture, part of Cognizant Inc., is a global design and innovation consultancy.As part of the leadership team, I:/ Oversaw a portfolio >10MM in annual revenues/ Lead a team of 30+ interdisciplinary practitioners/ Guided vertical, business development, and services strategy/ Led contributions into strategy, thought leadership, training and development efforts/ Assist in corporate integration/ Support multiple senior clients to establish and manage innovation practicesKeywords: Leadership, corporate strategy, training, facilitation, thought leadership, business development strategy.

San Francisco, Ca, Us

Co-founder of IC/Health, Idea Couture's dedicated health and wellbeing practice./ Founded the practice based on an identified opportunity./ Constructed and led an exceptional team to define a differentiated vision. / Scaled the practice to 30+ people./ Achieved sustained YOY growth of 20%/ Scaled practice across multiple Idea Couture offices/ Completed 5 pro-bono programs/ Oversaw BD strategy resulting in 13 of top 25 global pharma companies/ Established extensive thought leadership program in insight and foresight / Built offering of research, prototyping, foresight, user experience design, service designKEYWORDS: Healthcare, strategic planning, vertical development, scaling, intrepreneur, business development, sales, design thinking, ethnography, market research, IOT, med tech, prototyping, foresight.

San Francisco, Ca, Us

Founder of Idea Couture's Service Design practice./ Developed practice foundations, including approach, offering, growth strategy./ Oversaw development and training of Service Design practitioners./ Managed 30+ service design programs, with emphasis on understanding service systems/ Developed organizational approach to requirements gathering, service prototyping, blueprinting/ Led 25+ projects spanning financial services, healthcare, hospitality, retail, organizational design/ Managed 10 innovation practitionersKEYWORDS: Customer journey mapping, service staging, and design research, prototyping, service blueprinting, systems design, organizational design.

San Francisco, Ca, Us

Founder of Idea Couture's Social Innovation practice./ Helped companies achieve financial results from social change programs/ Ran extensive innovation programs using open innovation tools, crowdsourcing, partnership strategy/ Build and managed Canada's the Aviva Community Fund, which has given away over $10MM/ Led complex marketing, communications, and digital experience design programs/ Led challenging internal innovation programs, establishing 4 different innovation practices for clients/ Directly managed strategists, interaction designers, developers and project managers on projectsKEYWORDS: Social innovation, crowdsourcing, open innovation, marketing, planning, communications strategy, CRM, client management, innovation department, stage gate, partnership, customer experience design, user experience.

San Francisco, Ca, Us

Calgary, Alberta, Ca

Oversaw digital product and user experience strategy for Citibank Online, ThankYou Network (Citi loyalty), and various other clients./ Led digital strategy for Citi, CM Toronto's most valuable client. / Led online banking account turn-around/ Developed focused strategies for cross-selling, onboarding, and loyalty program integration/ Led creative, strategy, and user experience teams on program launches / Guided or executed all aspects of experience design programs, including strategy, UX, usability testing/ Developed long term online banking strategyKEYWORDS: User experience design, onboarding, touchpoint mapping, loyalty programs, online banking, cross-selling, scanning, planning, research, usability.

Calgary, Alberta, Ca

Vancouver, Bc, Us

Accelerator

Mdes, Inclusive Design, Health Systems Design

Bcom, Marketing, Mis