NinjaOne is a leading unified IT management solution that simplifies the way IT teams work

Analysis of IT environment for regularization of Microsoft licensing.Maintenance of Microsoft servers (Active Directory, Email, DHCP, DNS, GPO).Implementation and maintenance of backup routines.Deployment, maintenance, configuration of Microsoft Office 365 productsTechnical support to users and IT infrastructure support (servers, network assets, physical datacenter security).Antivírus Sophos, installation, support, system management.Support for incidents, problems and changes.Analysis of quotes with software, hardware and telecom providers.Administration of control of services and active assets of IT.Knowledge TOTVS DATASUL ERP, configurations, version updates, releases and patch corrections.Supervision of network infrastructure service providers (installation / maintenance of network cabling, network devices),Support for ERP users.Support for corporate network users,Support for Home Office users, VPN Troubleshooting and configurations.Maintenance of computers, notebooks.

Analysis and troubleshooting of internal ERP software via call opening, Helpdesk, software installation, Service of support tickets via chat and telephone Maintenance of computer networks, maintenance of computer hardware in general, formatting, and support for scaling printers of unresolved issues for other levels of solution POP / IMAP email account setup Account setup in Active Directory.

Internship in the IT area, performed the analysis and resolution of internal problems via opening calls, configuration of the internal ERP system, SRC, Vonix, Virtua, Aspect. Installation of software in general, maintenance and replacement of peripherals, formatting of machines, configuration of POP / IMAP e-mail accounts, configuration of accounts in Active Directory, changes in the company's AD database

Provided support for the company DELL, via telephone service, support for the end user, consumer in general and for companies, customer called and provided the service for your computer, checking the error in case of hardware and software problems, installing software , performed procedures to improve the performance of normal computers and gamers (AlienWare). case management until resolution and escalation of unsolved problems to other levels of solution