Performed analyses in R to examine the distributions of various streaming metrics, leading to the discovery and resolution of several data quality problems. Identified a bitrate scaling issue on Apple TV by comparing the density of average bitrates to similar connected devices, leading to a new app release that lowered the impacted customers to 4%. Exposed a video crashing issue in iOS apps by visualizing the distribution of average watch duration for all mobile applications, resulting in a new stable build within 5 business days.Served as the personal analyst to the streaming business stakeholders of the NBA, NFL, and other high profile clients for decision support. Used multiple analytics tools to expose a new low-price package causing profits to drop 7% or more in several countries by undercutting high-tiered packages to the NFL Game Pass team. Aided the NBA League Pass marketing team in identifying popular teams and players by region in an effort to promote the service to over 100,000 unconverted customers.Migrated business intelligence dashboards from a Spotfire server using a Redshift database to a Tableau server using several Big Query databases. Tasked to design a new set of real-time dashboards to monitor page view cycles, registrations, purchases, and other app events across several variables, including device type and location. Enabled stakeholders to monitor events in real time and identify issues by device, app version, CDN location, and more.

Constructed and managed project development cycles from beginning to end while defining project scope, goals, technical requirements, and deliverables.Transitioned the World Surf League's owned and operated web video player from a Flash implementation to HTML5 with dynamic ad insertion to capture ad revenue during live events in which peak concurrency topped 200,000 users.Oversaw the setup and execution for the live video streaming of Floyd Mayweather vs. Conor McGregor on the Sky Fan Pass service in New Zealand, resulting in over 11,700 unique visitors and 1.9 million minutes of watched content on the day of the event.

Collaborate with the National Hockey League to prepare, troubleshoot, and distribute live video feeds for both national and international broadcasts. Distribute digital content across multiple platforms (iOS, Android, Playstation Network, Xbox Live, Roku, and Apple TV) for NHL GameCenter, Rogers GameCentre Live, NHL.com, NHL Network, and Toronto Hockey Operations.Acquired in-depth knowledge of technical production flow by routing and encoding/decoding high definition video through MPLS networking, satellite downlink, and fiber paths. Troubleshoot essential broadcast equipment at all National Hockey League venues across America and Canada. Troubleshoot equipment for off-site events including the NHL Awards Show in Las Vegas and the NHL Winter Classic and Stadium Series at NFL stadiums, NCAA stadiums, and MLB ballparks.Cultivated work regimens that helped build and successfully stabilize the NHL Technical Operations Center.

Manage a team of over 130 editors and responsible for hiring, scheduling, training, and disciplining. Devise a dynamic schedule that assures all shifts are covered while allowing flexibility for last minute requests from clients. Maintain logs of all editors’ training and note their abilities to ensure scheduling work shifts within their realm of capability.Direct the running of over 250 live video and audio streams nightly as well as the creation of highlight packs. Responsible for slating and editing live video feeds. Foster the creation and delivery of all digital content for each client. Publish daily Video-On-Demand content. Provide quality-assurance for all digital media.Serve as the liaison between NeuLion and several high profile clients including the NHL, NFL, NBA, UFC, and MLS. Assure the needs of each client are met for live streaming, highlight packages, and website management. Troubleshoot any problems with video or audio feeds.Shaped new workflows that were conducive to the needs of the clients.