Patrick Harding Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

• Being an escalation point for the Service Desk team.
• Troubleshooting infrastructure issues with Windows Servers.
• Assisting with vulnerability management and deploying critical security patches to both servers and PC’s
• Commissioning new Windows Servers.
• Managing monthly patches of Windows Servers ensuring deployment times are set and correct patches are deployed.
• Performing disk analysis and expanding drives where necessary.

Melbourne, Victoria, Australia

• Providing desktop support remotely and onsite to over 200 people in the business, using various methods of troubleshooting.
• Worked within various programs such as active directory, SCCM, Cherwell, Exchange Admin Centre, Interaction desktop, Forticlient.
• Provided administrative services such as software installs, shared file access
• Liaise with ICT staff and specialists, including external service providers as required to resolve more complex issues and to ensure compliance with Service Level Agreements.
• Participate in review of support activities with a view to continual improvement of services provided.
• Onboarding users in the business which required different levels of access, programs setup and shared inbox requirements.

Abbotsford

• Providing desktop support to over 100 people in the office, using various methods of troubleshooting
• Desktop support included both Windows and Mac users, Office 365, Exchange, Active directory, Sophos.
• Providing administrative services such as software installs, shared file access.
• Providing level 2 style support to 300 stores for issues escalated by the 1st level team.
• This included: software reinstalls, profile issues with back PC’s, troubleshooting any issues escalated by 1st level.
• Setting up new users through Active Directory and sourcing appropriate hardware for the user.

Camberwell, Victoria, Australia

• Review incoming problem tickets from end users to assist in resolving application and software issueswithin servers, databases, and other mission-critical systems. This includes categorisation, prioritisationand.
• Ensure all pertinent end user identification information, including name, department, contactinformation, and nature of problem or issue is documented within the Service Management system
• Facilitate timely technical solutions and/or workarounds
• Provide status updates on resolution progress for Major Incidents.
• Ensure all solutions are documented in a publicly accessible format
• Test fixes and perform post-resolution follow-ups to ensure Major Incidents have been adequatelyresolved

Hawthorn East

Providing over the phone I.T support to the Coles Group brands and Target Australia (Until May 2016). I provided assistance to Coles Supermarkets, Coles Online, Coles Express, Coles Liquor Group, Coles Head Office, Coles Supply Chain, MyColes, Target and Target Country. I also provide technical support for the Workforce Time Keeper system utilized by Coles.

Preston

Worked casually as a waiter, providing full table service.

Front counter, machine operation, deliveries. This job is on a casual fill in basis.

Kilmore

Delivery driver and the preparation of orders.

Wallan

General wait staff in bistro and Drive in bottleshop.

Bachelor Of Business Information Systems

Education record

Activities and Societies: Cricket, Soccer, Hockey, Debating