Partner with the Five9 Sales Organization to identify and pursue business opportunities in a consultative mannerLead technical discussions, product demonstrations and solution discovery sessions focused on aligning the Five9 product line to customer requirementsEffectively communicate plans, progress, and status to both internal and customer organizationsContinually seek opportunities to increase customer satisfaction and deepen customer relationships by interacting effectively at all levels of the organizationEstablish and maintain lines of communication with internal stakeholders on key initiativesWorks with Marketing and Product Managers to define new products and solution requirements

Primarily focusing on presales activities, in my role I focused on designing the best-in-class solution.The primary objective is to entertain profitable growth by optimizing our win chances on Enriched Interaction and Collaboration (UCC and Contact Centres) opportunities.In my mission, I will work closely with various Orange entities including Sales, Presales, Marketing, Commercial Management, Sourcing and CSO. I participate in the bid cycle and participate to important customer meetings as well as present the Communication & Collaboration solution sets and roadmap during customer workshopsKey Accountabilities:Lead the interface with Sales, Presales, Product Managers, Commercial Managers and Sourcing regional teams on bid support activities to reach revenue growth and profitability objectives of portfolios in the Europe region.End-to-end portfolio includes voice services, unified communications services, video services, enterprise social collaboration services, contact centres, consulting, integration services, service management, other professional services and equipment.

In this role, you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design. You will play an important role in creating the high level design artefacts. You will also deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. The position requires a good level of team-work and the ability to relate well with Customers and Partners; ultimately, the position requires the ability to work in complex projects and the ability/maturity to take decisions within your responsibility.Key Responsibilities:
Participate in complex software solutions implementation projects on all stages of the classic project lifecycle, such as:* Business requirements specification and analysis.* Design specification.* Guide the team in implementation and Integration of the solution.* Project management.* Team management.* Deliver advisory services centered on Contact Center Technology configuration optimization for performance and capability.* Leads or participates in the successful delivery of complex customer Contact Center projects from planning, design to implementation.

Support my Presales Colleagues as an expert for Products like Avaya Interaction Center, Call Management System, Contact Center Express, Avaya IQ, Call Center and Avaya Aura Contact CenterSupport our Sales Team in Technical Designs, Customer Presentation, RFI and RFPTeamleader: WFO Specialist, Avaya Breeze (EDP) Specialist and Contact CenterWorking on Proof of Concepts for CustomersSpecialist & Counsulting for Omnichannel Contact Center, Workforce Optimization (Avaya, Verint), Self Service System (IVR), Contact Center Reporting, Outbound Dialer, Avaya Next Generation Platform (Avaya Breeze) and Socialmedia

Support the Account Manager as an expert for Products like:Avaya Interaction Center, Call Management System, Contact Center Express, Avaya IQ, Call Center and Avaya Aura Contact CenterSupport Customers for technical Designs, Solution finding and Solution Presentation, RFI and RFPTeamleader: WFO Specialist, EDP Specialist and Contact Center

Education and training of Business Partners and colleaguesDeveloping design and production Solutions based on Avaya PortfolioSupport our BP and Colleagues in responding to RFI / PPresentation of the Solution to Customers or PartnersAdvising BP in Customized collection of Communication Solutions tailored to the information technology and business needs of customersTeam building and management of BP's projects in Teambuilding and Controlling our BP's in Projects

Programming of Call CentersProgramming and Managing AIC & OA ProjectsImplementation of Customer DesignsProject Management of huge Project 80 Locations
Functions:
Programming, Networking, Coordination and MaintenanceInstallation and Integration from CRM Products

Switch programming of Bosch and Ascom systems, installation and maintenance

Order entry and billingProgramming of Bosch and Ascom systems, installation and maintenance