Business/Operations Manager –Transplant/Vad
Falls Church, Virginia, Us
Managed and directed financial counselors and administrative coordinatorsOversaw day to day operations of six transplant clinics and three disease management clinics serving 1,500 patients per monthPrepared Medicare Cost Report for transplant programConducted Medicare regulatory audits for Cost Report and brought facility into compliance for physician reimbursementIncreased reimbursement by $300k in first year with implementation of new models to account for charges and costsIncreased reimbursement by $1 million by reviewing open Medicare Cost ReportsImplemented service line review to reduce expenses ($700k) and increase net revenue ($900k)Created business development plans and pro forma analysis for an in house tissue typing lab and a Comprehensive Renal Disease UnitOrganized department consolidation and relocation including telecom, IT, and equipment for twelve cost centersProject manager of lean process improvement initiative to reduce waste and improve customer satisfaction:Mapped clinic flow to reduce inefficiencies and consolidated nine clinics into space of six without loss of volume or patient satisfaction while decreasing patient wait timesImproved patient education and testing process to reduce “referral to listing” time from 270 to 100 daysChanged procedure for financial determination of patients to reduce unnecessary testing and staff time Enhanced financial counselors education of patients about Medicare as a secondary insurance to decrease patients out of pocket expenseCreated and implemented balanced scorecards for transplant and VAD departmentsConsolidated and improved data collection (clinical and financial) for more robust and simpler analysis of dataHelped implement a “Paired Exchange” program with Johns Hopkins UniversityPrepared staffing assessment with productivity benchmarks for optimal staffing decisions/justificationsCalculated timely contractual allowances for accurate net revenue projections