• Evaluating team member performance and coaching TAMs on how to better partner, serve, and lead their 300+ clients in information technology, valued at $16M in annual revenue.• Initiate and manage projects and a dynamic technical team using lean project management principles, resulting in value creation for clients and reduced waste for the organization.• Primary day to day activities include o Training and coaching team members across the southeast on handling crucial conversations and situations with services. o Serving and Leading business owners in strategic multilayered network, security, compliance, business continuity, and cloud architecture services and recommendations. o Profit and Loss financial budgeting, including expense management, hiring, and performance improvement plans.• Worked with the COO on developing plans and processes for reducing churn, developing best practices, and increase awareness of problem management (ITIL).

• Works with C-level executives and IT directors regionally to solve business problems outside of the traditional “Voice & Data” scope of telecom by engaging network partners, cloud solutions architects, and wireless applications experts.• Ensuring that new orders are effectively communicated, on budget, on time, and completed with an excellent value for end users.• As Regional Manager – Lead team of six Account Executives in reaching company goals, including enhancing skills, providing accountability, and demonstrating good habits.• As Regional Manager - 121% to quota, covering two cities (Knoxville, TN and Greenville, SC) - #1 Branch Sales Manager at EarthLink.

• Developed new networking architecture for clients based on needs analysis discussions using Sandler Sales System of Selling.• 112% to quota, as a Technical Sales Engineer.• Assisted in the role out of SIP (VoIP) in the southeast successfully, by bringing market awareness through conference teachings, and internally by staff lunch and learns.• Conducted 41 structured training sessions, covering emerging technologies, for sales teams over the 46 months in five geo’s.• Design and propose technical solutions for data, voice, wireless, and security needs for new and existing logo’s.

• Led a team of thirteen, experienced, technicians in maintaining 80,000 end-users across all industries.• Participated in community organizations and events as local public relations representative for the organization.• Assisted engineering in architecture of new service deployment decisions for maximum penetration and ROI.• Auditing productivity and quality of individual contributors for coaching opportunities and positive recognition.

• Project managed over 500 network implementations, ranging from single office to 100+ locations.• Assisted in creating the number 1 sales office at PAETEC, by architecting fault tolerant solutions and implementing them personally and successfully, resulting in positive word-of-mouth.• Worked with customers with a consultative selling technique to solve data and telecommunications problems while creating unique solutions to fit their needs.• Service Delivery Manager for Tier 1 / Tier 2 call center operating 24/7/365, including after-hours client escalations.