Patrick Hickie Email & Phone Number

Boise, ID, US

Mountain Home Air Force Base, Idaho, United States

Lead day-to-day operations, strategic planning, program and project management, and financial management for a 130-person Electronic Warfare and Battle Management Command and Control unit.

Boise, Idaho, United States

Boise, Idaho, United States

• Own end-to-end lifecycle management of all contracts used in HP's direct Managed Print Services business.
• Reinvigorated contract management forum for global sales teams, leading to renewed internal engagement and more customer-ready business contracts.
• Communicated with portfolio, invoicing, legal, and policy teams to identify and resolve gaps in as-a-service contractual language, significantly reducing HP’s financial and legal risk positions.

Boise, Idaho Area

• Lead risk management program for $1.5B Managed Print Services North America business unit.
• Led SOAR (Solution, Opportunity, Analysis, Review) risk management program for as-a-service business unit, guiding a team of three while mitigating contractual and financial risk to the business.
• Acted as sole reviewer for 90 multi-year contracts, worth $750M in gross revenue, ensuring internal governance and business control checkpoints were met prior to releasing for signature.
• Organized 10-person, cross-functional team to successfully transition under-performing business process away from 3rd-party contractor, decreasing time-to-revenue by 25%.
• Named assistant manager of eight-person team, despite being 2nd-youngest tenured member of the team, due to exceptional management and leadership skill.

Boise, Idaho Area

• Manage IT and business planning projects for $1B Personal Systems Services global business unit.
• Coordinated across global and regional business units, finance, and IT to create $4M IT portfolio roadmap, driving future product and service investment, and leading to 5% bottom-line operating profit growth.
• Co-led financial planning process, generating 3-year budget forecast, including revenue, margin, and operating profit for seven different product lines, while continually decreasing costs.
• Led Vice President, finance, marketing, and business unit teams through recurring investment and future opportunity vetting process, leading to an 8% improvement in total return on investment.
• Coordinated across all HP geographic regions to generate initial Device-as-a-Service global account list, allowing for coordinated account management by world-wide and regional sales and marketing teams.

Mountain Home, Idaho And Abu Dhabi, United Arab Emirates

• Quality and safety program manager for 800-person operations business unit.
• Demonstrated high levels of negotiation, influence, and cross-cultural skills by securing operating agreements as head liaison between the United States, United Arab Emirates, and Kingdom of Bahrain.
• Improved operational metrics 15% at the United States’ most complex Middle East flying base by authoring 13 new quality and safety policy directives during a 6-month time frame.
• Recognized as 2015 Field Grade Officer of the Year (#1 of 9) for above-and-beyond leadership in preparing military officers for contingency operations.

Mountain Home, Idaho And Osan, South Korea

• First-line manager of 11 direct reports in an operations and production capacity.
• Utilized strong negotiation and interpersonal skills to coordinate 17 new jobs and 15 project manager opportunities for direct reports.
• Recognized as 2013 Operations Manager of the Year (#1 of 5) for outstanding leadership.
• Directed asset allocation and operational objectives for over 275 pilots and $3.7B in U.S. and Korean equipment, allowing for streamlined and up-to-date contingency plans.
• Effectively pitched strategic proposal to 31 United States and South Korean executives; received go-ahead approval from Commander of Air Forces in Korea (3-star general).

Mountain Home, Idaho

• Train aviators to fly the F-15E fighter aircraft, while managing organization’s annual operating budget.
• Skillfully managed $140K annual operating budget; delivered improved investment opportunities while ensuring fiscal year-end targets met.
• Selected 2011 Trainer of the Year (#1 of 26) as biggest contributor to team improvement.

Master Of Business Administration (Mba)

Kenan-Flagler Business School at the University of North Carolina-Chapel Hill

Bs, Systems Engineering