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Patrick Holz personal email
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Does your company operate like a sports car on fresh pavement or an old jalopy on a rutted road full of potholes? Quite likely, it runs someplace in between. The closer it runs like that sports car, the happier everybody is – most importantly the customers. Good operations managers can see what processes and procedures need adjustments or complete replacement in order to make things run smoothly. Great ones can find solutions that balance the costs and benefits. If you need someone to tune-up your operations and keep the road ahead smooth and straight, then we should talk.
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Technical WriterNetfor, Inc. Jun 2018 - Feb 2019Fishers, Indiana, United States• Created and updated knowledge articles and other documentation to improve the quality and efficiency of services provided for current and new clients. • Evaluated new clients’ needs to determine the best ticketing platform for the services to be provided and developing tools and processes to enhance the new services. -
Technical Support RepresentativeNetfor, Inc. Dec 2017 - Jun 2018Fishers, Indiana, United States• Provided customer and tier 1 technical support to multiple government and business organizations covering a variety of services and applications. • Created and updated support documentation to improve the quality and efficiency of services provided for current and new clients. • Assisted with special projects for facility improvements.
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Technical Support RepresentativeExpress Employment Professionals - Netfor Aug 2016 - Dec 2017Fishers, Indiana, United States• Provided customer and tier 1 technical support to multiple government and business organizations covering a variety of services and applications. • Created and updated support documentation to improve the quality and efficiency of services provided.
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Office Operations Supervisor - Special CensusExpress Employment Professionals - U.S. Census Bureau May 2016 - Jul 2016Fishers, Indiana, United States• Trained new employees for office and field positions • Organized and managed office through all phases of the Census process.• Audited data collected to ensure quality control of project.• Identified and implemented changes to improve efficiency and quality of operations.
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EntrepreneurSelf Employed Dec 2014 - Apr 2016Fishers, Indiana, United States• Researched current market and points of opportunity. • Developed business model and concepts to fill the voids in the market profitably.• Researched and developed design and additive manufacturing processes to work within the business model.
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Build Factory ManagerLead Management Consulting, Llc Jul 2013 - Feb 2014Carmel, Indiana, United States• Led system re-imaging and application installation team for Windows 7 migration project, producing an average of 90 individually customized systems per day with 5 staff members. • Established best practices and procedures to ensure quality and maximize resource utilization – bring the project from behind schedule to ahead of schedule. • Collaborated with other teams and venders, both local and remote, to ensure a smooth process flow to meet the customer’s expectations. -
Service Desk Technical Team LeadItt Educational Services, Inc. Apr 2011 - Oct 2012Carmel, Indiana, United States• Managed a service desk with 2 technicians supporting 260 computers operating in a cloud environment.• Created and documented processes and procedures for the service desk to improve quality and performance.• Restructured system imaging process to provide a high-quality build customized for the user and hardware with minimal manual efforts and in a fourth of the time. -
Help Desk ManagerStanley Security Solutions Oct 2003 - Jul 2009Indianapolis, Indiana, United States• Began on assignment with Adecco Technical Staffing to migrate e-mail, desktops, and printers from an acquired company to the enterprise’s network. After successful completion, became the Help Desk Manager of a 6 person help desk supporting 2500 users in the U.S. and Canada at multiple subsidiaries. • Quickly established performance metrics leading to a boost in productivity. Created processes and procedures to promote consistency, quality, and responsiveness to users’ needs, based upon surveys of users, senior staff, and support staff.• Improved help desk response time from 85% to 97%, resolve rate from 80% to 96% - reducing cost per ticket and minimizing downtime of users.• Built relationships with other teams, stakeholders, users, and peers to determine where problems existed, the best solutions and assist with the resolutions.
Patrick Holz Skills
Patrick Holz Education Details
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Technical Theatre, Applied Physics -
IupuiProject Management -
Planning For Technology
Frequently Asked Questions about Patrick Holz
What is Patrick Holz's role at the current company?
Patrick Holz's current role is Knowledge Manager at Netfor, Inc..
What is Patrick Holz's email address?
Patrick Holz's email address is pa****@****hni.com
What is Patrick Holz's direct phone number?
Patrick Holz's direct phone number is +131758*****
What schools did Patrick Holz attend?
Patrick Holz attended Ball State University, Iupui, Indiana University Bloomington.
What are some of Patrick Holz's interests?
Patrick Holz has interest in Economic Empowerment.
What skills is Patrick Holz known for?
Patrick Holz has skills like Process Improvement, Customer Satisfaction, Customer Service, Team Building, Asset Managment, Budgets, Project Planning, Microsoft Office, Business Analysis, Process Flow Documentation, Technology Needs Assessment, Vendor Management.
Not the Patrick Holz you were looking for?
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Patrick Suehnholz
New York, Ny7gmail.com, msn.com, aol.com, mindspring.com, greenhill.com, greenhill.com, greenhill.com4 +184529XXXXX
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3scouting.org, sbcglobal.net, cs.com -
Patrick R.
Design And Construction Project Delivery Director At University Of Wisconsin SystemGreater Madison Area2wisconsin.edu, wisconsin.edu
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