Patrick Hurt Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Denver, Colorado, United States

Scalability ➨Automation ➨Security➨ProcessScalability● Saved GutCheck over $150k annually in system costs by consolidating to Microsoft 365● Migrated all tools to a single sign-on system based on Azure AD● Built/Manage our virtual desktop platform in Azure via a remote desktop for contractors● Seamlessly transitioned entire workforce to remote work during COVID-19 pandemicAutomation● Created automated IT onboarding and offboarding processes to ensure smooth… Show more Scalability ➨Automation ➨Security➨ProcessScalability● Saved GutCheck over $150k annually in system costs by consolidating to Microsoft 365● Migrated all tools to a single sign-on system based on Azure AD● Built/Manage our virtual desktop platform in Azure via a remote desktop for contractors● Seamlessly transitioned entire workforce to remote work during COVID-19 pandemicAutomation● Created automated IT onboarding and offboarding processes to ensure smooth transitions for allSecurity● Developed and implemented security processes around IT systems to support our ISO certification● Within my first 5 months of starting, I took a non-existent IT process, built it and ensured we were able to pass the ISO audit - We have successfully passed for the last 3 yearsProcess● Manage IT Helpdesk, inventory, vendor relationships, conference rooms and security systems● Migrated hardware to remote IT management systems JAMF and Microsoft inTune (Endpoint Manager)● Upgraded and maintained wired and wireless networks with Cisco Meraki hardware● Migrated our telephone system from a desk based system to an integrated communications platform● Developed and led in person and online training for IT systems and onboarding Show less

Greater Denver Area

Broomfield, Colorado

-Led a process that made customer service more efficient by rearranging the layout of the store and training the team on executing on new initiative.-Troubleshot and repaired iPhones, iPads, iPods and Macs for 200+ customers weekly-Trained users on ways to integrate Apple products into their lives and workplaces.-Extensive experience in using mobile devices in a paper free work environment.-Selected by store leadership for and completed “Grow your own Genius”… Show more -Led a process that made customer service more efficient by rearranging the layout of the store and training the team on executing on new initiative.-Troubleshot and repaired iPhones, iPads, iPods and Macs for 200+ customers weekly-Trained users on ways to integrate Apple products into their lives and workplaces.-Extensive experience in using mobile devices in a paper free work environment.-Selected by store leadership for and completed “Grow your own Genius” training.-Explained concepts to both technical and non-technical audiences in easy to understand terms. Show less

Greater Nashville Area, Tn

-Developed strong communication skills and consistently ranked at the top of customer service surveys. -Gained adaptability and flexibility through the challenges a large corporation faces integrating legacy billing systems with new CRM tools.

Greater Nashville Area, Tn

-Promoted from part-time shift supervisor to full time assistant manager based on demonstrated leadership skills and ability to motivate teams.-Utilized technology to automate the inventory systems.-Trained local district how to automate inventory systems.-Used new POS systems to optimize our transaction time to less than 45 seconds during peak times.-Earned top drive-thru sales store in region by restructuring staffing to accommodate peak times.

Nashville, Tn

-Unified three separate Comcast regions into a single knowledge management system. Allowing unification of call centers and business processes.-Served as project manager for Nashville OnDemand product launch, which impacted over 150,000 customers.-Trained, on average, between 200-300 managers and employees in three regional call centers on new technology best practices.

Greater Nashville Area, Tn

Bachelor’S Degree, Business Administration And Management, General

Completed degree while being a stay at home father.

Business Administration And Management, General

Transferred to Regis University when moved to Denver, Colorado.