Ian Patrick Kelly Email & Phone Number

- Lead crew up to four people. Organizing efficient work flow, ensuring safety of crew, and exceeding high quality standards - Frequent interactions with clients, meticulously reviewing work orders, adapting to changing expectations, and sharing knowledge when it is asked for- Planted dozens of trees, performed complicated rigging, proficient tree.

Raleigh-Durham-Chapel Hill Area

- Only B Certified arbor corporation; preserves trees to maximize benefits for members of all ecosystems, aligning modern tree work with the preservation of the environment. Values of safety, displaying care, while sharing and thirsting for knowledge. Holds monthly safety, professional skills, and DEI trainings- Planted dozens of trees and with follow up.

- American Red Cross, Water Safety Instructor certified - Maintained the safe operation of aquatics facilities and safety of patrons

Chapel Hill, North Carolina, United States

- Lead outdoor adventure day trips for groups of 7-20 participants of children and families. Assisted in eight community center events for youth and families - archery, glow in the dark climbing, glow in the dark, roller skating, and Easter egg hunt- Supervised indoor climbing wall, set up belay systems, belayed climbers, set climbing routes, lead one year.

Chapel Hill, North Carolina, United States

• Organized and planned daily activities, administered first aid, and drafted report on camp events. Supervised camp of 30 campers aged 6-11, mentored seven counselors aged 16-21 – coaching them how to engage and.
• Provided support to neurodivergent campers, utilized inclusivity and diversity – +50% of campers were from marginalized communities, 30% of campers were bilingual and 40% of parents English was not… Show more
• Provided support to neurodivergent campers, utilized inclusivity and diversity – +50% of campers were from marginalized communities, 30% of campers were bilingual and 40% of parents English was not their primary.
• Resolved conflicts between campers - bullying and sensitivity. Communicated with parents on needs of their children and events of the day Show less

Raleigh-Durham-Chapel Hill Area

- During the pandemic the department’s sales doubled its earning in seven months, growing to half a million dollars a week, became the highest revenue e-commerce department in the south region. Pre pandemic department accounted for 15% of store revenue by February of 2021 department sales contributed 45% of store revenue- Wrote a training manual based on.

Chapel Hill, NC

- Moved to a role with more customer facing role, to utilize communication skills and emotional intelligence - Facilitated effective and cohesive front end operations in a fast-paced environment- Performed a myriad of tasks, including cashier, maintenance and administrative duties - Utilized new purchasing system to expand operations and integrate Amazon.

- Resolved customer service concerns by actively identifying and responding to client needs - Worked independently to fulfill department goals related to products, policies, and procedures - Mentored new hires, maintained strong professional relationships - On 11 occasions received all star awards, coming from three departments

Chapel Hill, NC

- Intern for a respect NGO that operates in the same informal settlement that I lived in- Researched urban health, water and sanitation, and women’s rights in the context of informal settlements to qualitatively inform policy decisions and program goals- Wrote five blog posts about life in an informal settlement, drawing on my own experiences in Kibera and.

Chapel Hill, NC

- Coached and managed ten staff members to provide quality customer experience - Directed daily operations to ensure optimal restaurant function despite a high-pressure environment- Revitalized restaurant by supervising a menu overhaul, implementing delivery and catering service

Chapel Hill, NC

- Communicated product information and brought a pleasant customer experience at a high end grocery store - Organized shelf plans to optimize product display and improve sales as company was opening three new locations- Coordinated and executed demonstrations to highlight products

Nairobi, Kenya

Orphanage in the largest informal settlement in East Africa. An area of extreme poverty, high population density, social economic issues, and lack of resources- Taught primary level Civics and English classes to 15 students at an orphanage in Kibera - Mentored students on an individual level to improve literacy and preparedness for end-of-year exams.

Cleveland, Ohio

- Recruited, developed, and directed a team of ten volunteers - Hosted five phone banks, led voter seven registration drives, and harnessed community collaboration to achieve campaign goals- Analyzed collected data to evaluate and improve our existing campaign strategy

Wake Forrest, NC

- Ensured the mental and physical wellbeing of children ages 6-13, at a residential summer camp - Collaborative team member and creative problem solver in a demanding environment- Organized and lead outdoor activities as well as being a lifeguard

Bachelor Of Science - Bs

Non Degree Graduate Student