Patrick Jagla Email & Phone Number

New York, Ny, Us

Provide exceptional IT services to TransPerfect employees, supporting Windows and Mac-based hardware and software, including peripherals such as printers and USB devicesTroubleshoot and resolve desktop hardware and software issues, ensuring timely diagnosis and resolution for a variety of end users in an enterprise environmentManage the inventory of all computing equipment, including PCs, monitors, printers, scanners, and other peripheralsAssist and mentor fellow Helpdesk staff in resolving more complex user issues, escalating problems to senior staff or management as neededDeploy and configure new desktops and laptops, ensuring seamless integration into the existing infrastructureCoordinate Helpdesk activities related to larger IT projects as directed by IT managementCollaborate with IT management to identify emerging issues and develop solutions for user groups and Helpdesk staffAdminister Microsoft services, Duo, Trellix, Cisco Secure Client, Network Drives, Remote Desktop Connection, and Enterprise VaultProvide deskside support for urgent employee issues and maintain a high level of customer serviceMaintain detailed documentation of all incidents, requests, and solutions to contribute to a comprehensive IT knowledge base

San Francisco, Ca, Us

Administer SaaS applications like Google Workspace, Slack, Atlassian SuiteResolve escalated issues in a fast-paced global support environment and provide appropriate follow-upUse your problem-solving skills to diagnose and escalate network connection issuesIdentify and determine AV issues with video conferencing software and hardwareManage LDAP user account operations and permissionsProactively monitor upcoming software releases and patches that affect usersAssist with remote hands-on support of office infrastructure including VoIP phonesProvide deskside support for employees who require immediate attentionPerform software and hardware configuration across several platformsMentor and train other team membersDocument all incidents and requests with detail, accuracy for both accurate metrics and to help build a rich IT knowledge baseMaintain conference room integrity through appropriate equipment/cable management.

Herzogenaurach, Bavaria, De

IT Asset manager for North AmericaImaged PC's and MAC's for users in the Portland region, remote users and retail stores nationallyClosed up to 60 tickets per weekUsed Software Center (SCCM) to push software and needed updatesUsed IPX as well as local PXE USB sticks to image PC'sUpdated drivers and adjusted to BIOS settings during imaging processMade changes to the PC registry when needed through regeditSupported Microsoft Suite products e.g. Office 365, Microsoft Teams, Microsoft Outlook, Microsoft OneDrive, etc.Provided support to remote users on an as needed basisCoordinated with existing users to get them new computersWorked as a IT support engineer and would regularly troubleshoot Windows and Mac systemsHelped restore Macs using JAMF and reassign to users in the adidas environmentSupported VPN issues for remote users

Beaverton, Or, Us

Setup and test IT equipment for deployment. Inspect, test and clean returned IT equipment. Update and maintain accurate equipment inventory and follow company procedures. Basic troubleshooting of hardware and software issues for Windows and MAC devices. Create and update process documentation for returned IT equipment. Update systems and tickets for returned equipment.

Herzogenaurach, Bavaria, De

AV Technician for Adidas North American Headquarters. Worked all events and productions for Adidas including setup and breakdown. Worked on the VIP team as conference room support.

San Francisco, Ca, Us

I designed and built 4 custom media servers for the Fresh AV team. They had been contacted about doing some fun projects to help improve the city. The Redwood City Improvement Association contacted the Fresh AV team about doing some other fun projects (they already currently run a massive projection mapping piece in downtown). The Fresh AV team contacted me and we got to work on the projects. One of the projects was going to be a large scale touchscreen that could be setup during major events. Essentially I programmed the Touchdesigner software that runs all 3 touchscreens off of one media server. The people of Redwood City were able to cycle through different looks and then they could color the scene. We had several "winter" themed scenes that people could color on and we also featured prominent buildings from downtown. Users could save their drawings and later download them off of the web. The other project we worked on was the storefront activations. Using a kinect, a media server, a projector and a screen we created a motion tracking piece that can move around the city. Each piece stays up for roughly 2 to 3 months and then it gets moved to another "empty" building downtown. There are 5 different modes to select from so each time it moves the Fresh AV team has something different they can throw up. I also designed a calibration system for the kienct and made the entire media server turn on the program and shut the program down using commands within windows OS.

Developed and maintained custom Touchdesigner software for Madrone Studios. Madrone Studios was the in-house AV team for The Village venue in downtown SF and I helped to install all the AV elements including two 5 projection blends. I was also the head of interactive and would develop interactive installations for premiere events with clients like Google, Facebook, Salesforce and more.

VJ'd and developed custom tour setups for many artists all over the world.

San Francisco, Ca, Us

Contracted by Obscura Digital to create custom robotic sequences for AT&T Dallas Cowboys stadium. For the project I operated a custom proprietary Touchdesigner setup and collaborated closely with the creative team to create louver animations that matched the LED content.

I designed interactive music, lighting and video installations for art/charity events in the Washington DC area for Art Soiree. For example at Art Metamorphosis I helped setup and project generative art onto the three new levees that had recently been installed to prevent flooding in Georgetown.

I created a customized lighting control system for Washington DC based nightclub U Street Music Hall. The system was designed using a custom PC computer, Touchdesigner software, an Enttec DMX to USB and an APC 40 MIDI controller. The lighting system was built with three different modes including stage, manual and auto and featured custom effects and rate controls for each of the lighting elements of the club.

I created a visual synth in Touchdesigner and collaborated with artist Charley Alexander and videographer Scotty Dittrich to create a bank of organic looking generative visuals for the project. I also aided with the setup, performance and breakdown of the installation. The Gateway was a projection mapped art installation for the Coachalla Valley Music and Arts Festival in April of 2012. The structure was designed by architect Alexis Rochas of stereo.bot and commissioned by Coachella as their highlight installation for 2012. The project lead was Bryant Place of Sensory Sync, lighting was designed by Simon Clark and Jeremy Roth of Stageworks, and Dave Taylor of Senovva handled projector blending and setup.

I recorded student studio performances at Bach 2 Rock using Pro Tools and would mix and master demos. I also instructed group/private DJ lessons and music production classes and would show students how to use Ableton, Pro Tools and Serato. I also helped write the curriculum for the Beat Refinery music production program that focused on Ableton Live.