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I am a servant leader and change agent who loves to tackle problems head-on. At my core, I am a quality-driven leader that "gets things done" while leading people through change and building an environment where customers and employees can thrive. What drives me, and where do I help? It's the organizations that struggle to build solid customer or employee relationships, those that have long overdue and desperately needed business transformations and just can't seem to make progress, those that have managers that don't know how to manage and need coaching, or an organizations that just simply struggles to reach its goals and objectives consistently.I excel at figuring out how to deliver and turn around the issues, projects, or relationships an organization or customer has struggled with. I have been called gritty, transformational, highly engaging, and "the manager's coach." I quickly step into the complex and unknown to determine what is needed and how to lead teams and the organization to the intended targets. Today's leaders need to work cross-functionally more than ever, and there is nothing like implementing or supporting an enterprise system to make you appreciate and realize this. Please go to my personal website ( https://www.patrickjames.blog/systems ) for a listing of all the enterprise systems that I have implemented and supported. This work ranges from small startups to Fortune 500 organizations and spans multiple industries and functions within an organization. Working with such diverse systems, processes, people, and companies throughout my career gives me the knowledge and experience to help you solve your toughest business challenges.Fun Facts:6x Ironman triathlon finisher, multiple World Championship triathlon qualifier, member of Team USA for both triathlon and duathlon, ultra-marathon runner, summited Mount Kilimanjaro.
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Ceo And ConsultantEnroadSacramento, Ca, Us -
Ceo & Co-FounderEnroad May 2019 - PresentEnroad assists organizations in improving, delivering, and teaching organizations on- Enterprise system implementation projects (ERP, CRM, HCM, TMS, KMS, SCM)- Turning around failing projects (project remediation) - Improving Professional Services and Implementation Services Departments- Digital transformations and change management- Product Management- Management Coaching With over 60 years of combined experience delivering complex projects and improving operations from Fortune 500 to start-up companies, we quickly identify patterns, issues, and risks and establish the correct direction for engagement. Our practical and pragmatic approach quickly cuts through the "corporate BS" and delivers results and expected outcomes. -
Division Vice President - Implementation Services - National AccountsAdp Feb 2016 - Mar 2019Roseland, New Jersey, UsInside this industry-leading Human Capital Management (HCM) Software as a Service (SaaS) enterprise, led the division that performed system implementations, professional services, teaming with partner networks, and a program management office. Oversaw the post sales and customer-facing activities of all human capital management (HCM) modules, including Payroll, Benefits, Workforce Planning, Time Management, Learning Management, Performance Management, Recruiting, Talent Management, and Compensation. -
Chief Operating OfficerBlackstone Technology Group Dec 2011 - Jul 2015San Francisco, California, UsStrategically led and collaborated with leaders across all business lines, which included management consulting, staffing augmentation, and a SaaS billing and contract platform for natural gas providers. Transformed operational processes and infrastructure while building a more modern business approach. Architected and delivered a 3-year operational strategy and roadmap that established the courses for all business lines and operating infrastructure. Responsible for the Information Systems, Talent Management, Human Resources, Facilities Management, Marketing, Recruiting, Customer Success, and Customer Support departments. -
Director Of Customer SuccessVirtuoz - Acquired By Nuance (Nasdaq Nuan) Sep 2009 - Sep 2011Emeryville, California, UsEstablished a customer success, implementation services, and customer support team. Implemented and scaled the entire customer journey and customer segmentation strategies and restructured the implementation methodology and tools while creating a highly profitable managed services and account management team. Created an implementation delivery partner program along with training and certification. Developed an internal project management training program and implemented a professional services application (PSA). Full P&L oversight. -
Director Of Professional ServicesW5 Networks Sep 2005 - Aug 2008UsDelivered a structured professional services and customer success organization, including launching all necessary implementation methodologies, customer journeys, training materials, product requirements, client ROIs, and process benchmarks. -
Senior ManagerDeloitte Jun 1994 - Dec 2004Worldwide, OoLaunched many complex client projects focusing on Management Information Systems, business process improvement, and digital transformation. Implemented enterprise resource planning (ERP), warehouse management (WMS), human capital management (HCM), talent management (TMS), and workforce automation (WFM) across many different industries. Delivered various retail system implementations, including Point of Sale (POS), retail merchandising, and in-store management. Architected and delivered strategic information system plans (SISP), IT governance and operations controls, disaster recovery, and cost reduction. Established program management offices (PMOs) for seven diverse enterprises and clients. Managed mergers and acquisitions systems and business operations integration.
Patrick James Skills
Patrick James Education Details
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The University Of New MexicoEconomics -
Harvard UniversityHigher Education Teaching And Learning Credentials -
Saint Mary'S College Of CaliforniaBusiness
Frequently Asked Questions about Patrick James
What company does Patrick James work for?
Patrick James works for Enroad
What is Patrick James's role at the current company?
Patrick James's current role is CEO and Consultant.
What is Patrick James's email address?
Patrick James's email address is pj****@****ail.com
What is Patrick James's direct phone number?
Patrick James's direct phone number is +192536*****
What schools did Patrick James attend?
Patrick James attended The University Of New Mexico, Harvard University, Saint Mary's College Of California.
What are some of Patrick James's interests?
Patrick James has interest in Health.
What skills is Patrick James known for?
Patrick James has skills like Business Process Improvement, Program Management, Strategy, Management, Project Planning, Professional Services, Business Process, Project Management, Consulting, Integration, Enterprise Software, Management Consulting.
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