Lead a team responsible for performing periodic and event-driven reviews for clients, ensuring compliance with Client Due Diligence and Enhanced Due Diligence KYC data requirements. Collected relevant information and conducted research via internal and external sources to support the KYC review process.Communicated and coordinated with AFC, Sanctions, and other centralized teams to address escalated matters promptly and effectively. Provided regular updates to senior management on the progress of KYC reviews and collaborated to forecast fle completion timelines according to the 210-day Service Level Expectation playbook.Implemented strategies to optimize team performance and ensure adherence to regulatory requirements and internal policies.

Managed an assigned number of Client Due Diligence and Enhanced Due Diligence KYC reviews each month, ensuring updates were provided to team leads/management and reviews were completed within Service Level Expectations.Prioritized tasks effectively to meet tight deadlines and maintain workfow effciency. Collaborated with team members to address challenges and streamline processes, contributing to the overall effectiveness of the KYC outreach team.

Managed user application testing projects within the Global Wealth & Investment Management department, focusing on Financial Advisors and Client Advisors. Led the process writing, testing, and development of systems using Agile methodology, ensuring alignment with project goals and timelines.Produced detailed narrative reports for use in investigations, providing valuable insights into project performance and areas for improvement.Reviewed process failures to determine root causes, implementing corrective actions to enhance effciency and effectiveness. Collaborated closely with stakeholders to gather requirements, define project scope, and ensure successful project delivery.