Patrick Snow Email & Phone Number

IS Product Owner of the Service Management Office, delegated with improving internal IS processes aligned with our Agile, ITIL, and Lean initiatives. Leading improvement sessions for Incident Management, Problem Management, Change Management, Agile Development, and DevOps processes that simplify user understanding and improve compliance. Aligning our ITSM product workflows with our SLAs to ensure our compliance with business objectives. Manage the development of our ServiceNow CMDB… Show more IS Product Owner of the Service Management Office, delegated with improving internal IS processes aligned with our Agile, ITIL, and Lean initiatives. Leading improvement sessions for Incident Management, Problem Management, Change Management, Agile Development, and DevOps processes that simplify user understanding and improve compliance. Aligning our ITSM product workflows with our SLAs to ensure our compliance with business objectives. Manage the development of our ServiceNow CMDB improvement project, including Discovery, Business Applications, and Service Mapping. Participate in Product Owner, Scrum Master, Project Managers collective, allowing teams to better understand the coordinated efforts of all IS teams. Coordinate the data collection of Business Applications and Service Mapping with each IS team, allowing our CMDB to be a source of truth.Actively support the product development of our ServiceNow implementations of the Service Catalog, HR Portal, Supply Chain, ITSM, and Nursing Training. Regularly meet with service-lines to ensure product development meets the needs of our staff. Show less

Quality Assurance Coordinator that led the standardization and optimization of testing processes within LEAN and Agile frameworks across enterprise applications. Actively led policy improvements to align with change management, process improvements, and quality assurance. Managed the IS Testing phase of our project management office, coordinating testing sessions within enterprise systems, and evaluated the overall risks associated with ongoing enhancements to our environment.… Show more Quality Assurance Coordinator that led the standardization and optimization of testing processes within LEAN and Agile frameworks across enterprise applications. Actively led policy improvements to align with change management, process improvements, and quality assurance. Managed the IS Testing phase of our project management office, coordinating testing sessions within enterprise systems, and evaluated the overall risks associated with ongoing enhancements to our environment. Continually improved test strategies to align with business goals and objectives, resulting in higher quality outcomes seen by product owners. Communicated results of test plans with project managers, analysts, and organizational leadership, detailing KPIs and measurable results in project reporting.Managed the IS testing team throughout a project's build, test, and release phase. Actively assigned risk assessments to open projects and future enhancements to our enterprise systems through testing metrics. Led in the system design and installation of our test lab, allowing a full validation of customer experience prior to go-live. Created test automation code and programming to reduce manual processes. Show less

Epic System Administrator leading the Epic expansion of our infrastructure from 20 to 100+ windows servers. Responsible for the ECSA aspects over multiple Epic system upgrades. Including our implementation of high availability between multi state data centers for Care Everywhere, Haiku, Kuiper, Interconnect, Hyperspace-Web, and System Pulse. Created support documents for Epic windows servers, educating multiple analysts into primary and secondary admin roles.

Windows Server Administrator specializing in enterprise messaging systems. Performed routine maintenance of our email archiving system, including security patching, application updates, policy changes, and backups. Actively participated in the migration of our Exchange 2010 system to Office 365. Regularly interacted with data center operations to support physical server enhancements and application system design.

South San Francisco, Ca

IT Consultant specializing in IT support for start-up Biotechnology companies. Responsible for the daily operations of the data center, server infrastructure, and application support of enterprise wide applications. Routinely worked with IT audits for SOX, FDA, and HIPPA compliance and pre-IPO assessments. Provided communications between information systems and business administration on current project states and future organizational goals. Maintained a 100% retention of client… Show more IT Consultant specializing in IT support for start-up Biotechnology companies. Responsible for the daily operations of the data center, server infrastructure, and application support of enterprise wide applications. Routinely worked with IT audits for SOX, FDA, and HIPPA compliance and pre-IPO assessments. Provided communications between information systems and business administration on current project states and future organizational goals. Maintained a 100% retention of client renewals. Show less