• Inspect customer’s attic/home and suggest plan to make their homes more efficient.• Offering blown-in cellulose and fiberglass insulation as well as fiberglass batt insulation.• Also offering attic air sealing. Finding all air penetrations from conditioned space to attic and sealing them up with foam or caulk.• Certified to conduct blower door and duct leakage tests to assess air leakage of homes and duct work before and after work is performed.• Work with customers on scheduling bid appointments, removal of old insulation, and installing new insulation.

• Manage all marketing operations functions: own all calendar planning, oversee briefing and creative development, monitor results and reporting, establish testing criteria, and strategic advancement of the marketing programs.• Create roadmap for email/sms program changes and innovations that will drive growth.• Review email analytics and pinpoint actionable insights, efficiencies, and new opportunities.• Collaborate with the marketing team to align email calendar with larger corporate initiatives including strategic priorities, promotions, and seasonal campaigns.• Develop optimization opportunities for increased traffic, revenue, and sales per email through innovation and personalization in support of our customer segment strategies.

• Retained by Dell when the Campaign Management Solution was moved from Merkle to in house at Dell.• Engage with CRM teams to analyze Audience needs; define success criteria and align on execution requirements.• Build execution plans for the Targeting Program; influence capacity planning.• Orchestrate engagement between Audience Selection Leads and CRM teams.• Monitor and report Targeting Program progress, take ownership of challenges’ resolution.• Coordinate with Reporting teams to ensure readiness; oversee end-to-end processes, from campaigns to reports• In collaboration with CRM, Targeting, Data and Modeling teams, identify and implement Test & Learn initiatives• Work closely with the Targeting & Engagement Program Engineer to ensure readiness of future capabilities

- Managed the NA Consumer Direct Marketing campaigns for Dell Technologies.- Manage a global team of campaign analysts in the US and China, coordinating tasks and activities associated with campaign development and execution. - Understand, customize and optimize the entire campaign management process, to include new campaign requirements, development test, production execution and quality control - Manage the campaign process in compliance with contractual Service Level Agreements- Plan, coordinate and manage campaign tasks with the database team and communicate status - Capable of completing campaign activities individually - Track and monitor campaign results, resolve issues and report status to the Account Management team - Obtain client signoff on campaign specification - Create and maintain full documentation of the campaign process and train other team members to perform campaign execution role - Report monthly on campaign delivery statistics - Identify process inefficiencies and ways to improve operations workflow

• Serve as a consultant during the quarterly planning meetings to help all stakeholders understand our data and what outbound campaign capabilities we have in the Direct Marketing space.• Serve as the primary contact between Acxiom and the Windstream CSMB Marketing Communications group.• Open and manage all PCR's required to keep the data and architecture within the Campaign Management Solution at Acxiom up to date.• Manage all contract renewals and any new SOWs with Acxiom.• Consult internal teams on reporting capabilities in the Campaign Management Solution.

• Manage the data list extracts for all residential Email, Direct Mail, and Telemarketing campaigns executed by the Residential Marketing Team.• Build, audit, and review the ad hoc and automated reports for all of the Email, Direct Mail, and Telemarketing campaigns.• Make strategic recommendations based upon the results in the campaign reports.• Coordinate with the product and promotions teams and other stakeholders to ensure the data list requirements were being pulled in accordance with the campaign specifications and goals.• Ensure that the data list extracts are being pulled on time in accordance with the marketing campaign schedule.• Maintain documentation on all data list requirements for historical reference.• Communicate and work with third party vendors to ensure that all incoming and outgoing data is delivered on time and meets all quality standards.

• Manager of production for American Express’s direct mail, email, and digital marketing campaign processes from initial data reception through campaign fulfillment.• Act as the AMEX’s first person of contact concerning their production processes and solutions delivery.• Lead production team to ensure all Service Level Agreements and other deliverables are met.• Ensure that all technical documentation is up to date for all production processes.• Serve as the Project Manager for the assignment and delivery of AMEX’s Basic Ad Hoc Requests.• Communicate and work with vendors to ensure that the inbound production source files are delivered on time and that our outbound campaign files are received successfully.• Research any data quality issues and provide a quick and effective solution.• Coordinate with development team to ensure smooth implementation of new processes and improvements to production.

• Execute and audit client’s production campaign processes.• Coordinate with teammates and management to ensure all contract deliverables are met.• Construct, program, communicate, and coordinate on custom ad hoc service requests with the client without management intervention.• Responsible for self directed project work.• Established strong relationship with client where they directly contact me without going through management to have their inquiries answered.

- Responsible for providing technical support for resolution or escalation of desktop/work group related problems or requests initiated by internal customers. - Provided the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation. - Responsible for the setup, installation, and configuration of desktop hardware and software. - Earned Comptia Network+ certification

- Responsible for all deliveries of appliances and furniture to customer's homes- Helped manage the retail store and warehouse inventory.