Patrick Jarvi Email & Phone Number

Menlo Park, Ca, Us

For over 4 years I served as Systems Administrator at TC Industries, Inc. in Crystal Lake, IL. While there I installed, maintained, and troubleshooted servers, desktops, laptops, and thin clients. Repairs including hardware replacements using parts from spare systems and warranty repairs coordinated with vendor technicians. Two big projects at this location included moving all desktop and laptop systems to Windows 10, and moving to Office365 for all employees. In addition I performed administrative and maintenance tasks for a security camera server running ExacqVision, and two thin client servers running Ncomputing Vspace.

Contracted as a Senior Desktop Support Engineer at HSBC through Tribeca Staffing. At first this contract was to help imaging all desktops and laptops at HSBC to Windows 7 from Windows XP. This role expanded to include all Desktop Support duties and beyond. In particular: provided hardware and software support for HSBC employees across North America. Job duties included imaging, deployment, troubleshooting, and repair of several thousand desktops and laptops across two offices, and two data centers. Employee support was provided in-person and remotely via Windows Remote Assistance and phone. All laptops had full disk encryption, Cisco VPN, and Cisco Communicator. Data center support included power cycling servers, computer support for a video wall featuring 6 projectors for real-time monitoring of network health and security, and troubleshooting phone headsets.

Waltham, Ma, Us

Maintain, repair, and upgrade computers for Dionex offices in North America. Answer the Help Desk phone, generate, assign, and complete support tickets. Perform network and server installation, maintenance, and repair for the Bannockburn, IL regional office. Design, process, and transmit weekly and monthly reports covering Help Desk ticket metrics. Create documentation covering: How-To, issue resolution, and department policy.

San Jose, Ca, Us

Completed 4 contracts performing common office administration tasks including, filing, data entry, and online research.

Redwood City, Ca, Us

Did audio, graphics, control, stability, and balance testing of the Xbox version of Tiger Woods PGA Tour 2003. Performed localization testing of the PC version of the same game for Windows computers configured for Netherlands, Germany, and Spain. Participated in multiplayer stress-tests of Battlefield 1942.

Armonk, New York, Ny, Us

Completed 3 contracts in different departments. Prepared, transmitted, and filed test cases for a global project testing an upgrade to SAP systems at IBM. Test cases were prepared in Excel, transmitted with Lotus Notes, filed digitally, and printed for auditor review. Updated a financial database using a command line interface accessed via Telnet. Worked as Database Administrator in the space management department of the Santa Teresa site. Received and processed updates for the site database that covered employee records and office space management. Developed macros utilizing connections to the database to automate reports for management, performed physical checks of offices and coordinated facilities for new employees. Covered breaks for the front lobby receptionist.

Santa Clara, Ca, Us

Was brought in as needed on an open contract to perform various work that included: assembling computers from donated parts and systems for use in classrooms, configuration and setup of computer labs (30+ systems per lab), maintenance and upgrade of computers. Also worked as an assistant supervisor for a summer program that provided troubled teens with jobs, the group I assisted visited every school in the district and provided computer cleaning and maintenance as well as inventoried every computer in the district.

San Jose, California, Us

Assisted the Public Relations department with unpacking, sorting and filing over 5 years of documents and media. Updated magazine and online subscriptions used by the department.

Us

Worked in the computer shop upgrading and repairing computers from a wide range of manufacturer's and across all types of platforms (desktop, laptop, PC, Mac). Provided recommendations and assistance with selecting products that best met the customer's needs.

San José, California, Us

Tutored public school teachers in basic computer use and introduced them to the Internet. Instruction included use of basic productivity software including the Microsoft Office suite, Wordperfect, and Eudora email client. Internet instruction covered Gopher, Usenet, WWW, and creating simple webpages using HTML 1.0.

Santa Clara, Ca, Us

Configured performance evaluation test cases for Endura simulations. Compiled test data and prepared reports for management and customers.

Incomplete, Cis: Applications Programming

Diploma, General Education