Patrick Brennan Email & Phone Number

Berkeley Township, NJ, US

Lawrenceville, New Jersey, US

Desktop Support Specialist at Billtrust

Sole onsite technician responsible for supporting 80 local users in mixed Windows 7\X​P and Mac 10.8 and 10.9 environment. Handled all office moves, installations, configurations and imaging of computers.Assisted IT teams in remote offices using LANDesk tools and tracked local and remote user issues in Remedy, working on and closing approximately 5-10.

New York, US

Completed daily, company-wide network backups including Data\Exchange\SQL servers and disaster recovery operations using Symantec NetBackup & Backup Exec on domestic & international servers.Manage backup and recovery planning technical documentation for all Windows servers, documenting the company disaster recovery procedures.Created NetBackup policies as.

Delegated and prioritized Remedy & Computer Associates Unicenter Service Desk ticketing system issues accurately and with comprehensive detail. Troubleshot and tracked technical issues and requests via ticketing system. Wrote technical documentation for helpdesk and resolver teams for all resolved issues and problems. Monitored and acted on automated.

Managed daily Active Directory administration including adding, deleting, modifying user accounts & Exchange mailboxes to accommodate new hires, departing employees, and changes to user domain accounts within a 1000+ local & remote user environment. Provided 3rd level technical assistance and supervised a desktop staff of 3 analysts including delegating.

Burbank, California, US

Provided 3rd level quality desktop support to 275 network executives. Built laptops and desktops using custom built images with Symantec Ghost. Installed and maintained hardware and software for end users of company supplied computers and peripherals. Trained end-users on new and upgraded equipment and software. Installed and tested new hardware products.

New York, US

Implemented new Windows NT machines with CBS image and proprietary software. Troubleshot Windows NT laptops & Windows 95 desktops for 500+ users.Completed Y2K desktop remediation including BIOS, Windows and software upgrades for Y2K compliance.Resolved Y2K related hardware problems with older desktop and laptop machines.

New York, NY, US

Spearheaded the installation of new NT 4.0 Workstations and Windows 95 clients.Specified hardware and software to ensure compatibility and interoperability.Installed and configured hubs, network interface cards, and related hardware.Configured network for multiple protocol support. Developed detailed End User & IT Team technical documentation.Oversaw the.

Built PCBs for use in PCs and set top boxes for this electronics manufacturer. Developed, configured and repaired network servers and workstations using NT 4.0 and Windows 95 platforms.Effectively managed parts inventory.Utilized highly developed logic and analytical abilities to resolve problems and restore optimal operating parameters.