Patrick D'Agostino Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

Remote

Direct link between Wendy’s and our existing or potential customers on social media and within the digital spaceProvides support for service or product concerns, and solutions relevant to the customer’s experience.Exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues.Exceptional customer service while leveraging the CRM tool to respond to customer concerns across active digital & social media channels.Recognize increased visibility and lasting impact of social/digital channel communication, exercising good judgment when responding to customer feedback.Effectively documents product or service problems in a timely manner by clarifying the customer’s complaint; determining the cause of the problem; selecting and executing the best solution to resolve the problem with high quality, speed, empathy and accuracy while utilizing brand voice guidelines to ensure consistency across Customer Care & Marketing communications.Maintains/exceeds established metrics & goals.Utilize social listening tools to analyze data trends and report out on product and promotional insights to cross-functional teams.Provide expertise on customer experience regarding key issuesAnalyze incoming issues to determine potential impact, and triage/escalate potentially brand-damaging complaints/issuesDemonstrate awareness of and responsiveness to high-profile issues in the social/digital spaceEffectively communicate the issue to team leadership or directly to cross-functional partners internally and externally to ensure appropriate response to critical issues.Maintain a working knowledge of all Wendy’s operations, products, promotions, and services offered to customers.Advise traditional customer care agents & leadership on key issues on social/digital channels that may impact traditional channels.Provide guidance on solutions for identified issues.

China

Online English Teacher - Palfish & Cambly, Beijing China Responsible for teaching 45+ students ranging in ages from 5-60 years of age.Led productive classes with a focus on persistence and positive treatment of others.Excellent understanding of classroom management and anticipating student development needs.Retained 90% of student base over a three year period while providing feedback with daily reports.Addressed any parent concerns or complaints regarding their students progress with specific feedback.Compassion and openness with working with all different kinds of students at all different levels.Developed sales skills while maintaining teaching skills and selling lesson packages to students. Encouraged students through difficult learning while being a representative of a global educational community.

Jeju, South Korea

English Teacher - Jeju City English Learning Center, South Korea 02/2014 - 2017 Utilized strong communication skills to collaborate with fellow teachers and to teach students. Taught students from a variety of ESL levels while creating a productive classroom environment.Flexible and time management driven while adapting to students and schools every six months.Utilized strong lasting relationship skills to create trusting relationships with students and parents.Managed students through team building assignments and created lines of resources for students.Resourceful and adaptive with lesson plans due to changing environments and situations.

Honolulu, Hawaii, United States

Responsible for managing 20+ staff while delivering a high standard of customer service.Maintained personal connections, communications, control, assistance and services with guests. Focused on marketing skills to create potential sales and further interest in cruise amenities.Focused on team building and corporation skills to create a productive work environment.Resourceful and deadline driven with distributing duties using interpersonal skills. Utilized self-sufficiency skills to problem solve and create solutions for guests.

Honolulu, Hawaii, United States

Responsible for welcoming & greeting arriving guest and processing through main lobby in the largest hotel in Waikiki, Hawaii. Forecasting and planning to ensure efficient operations and quick customer response. Utilized excellent listening skills to understand and quickly respond to guest needs. Supported new employee training to ensure customer service standards

Honolulu, Hawaii, United States

Responsible for managing 100+ students in the University of Hawaii dormitory.Created strong relationships while assisting and working with fellow students.Received monthly training on crisis management, domestic violence and intervention.Created 3 community activities a month to engage students while utilizing marketing skills.Resolved complex situations during high pressure situations.

Solana Beach, California, United States

Used critical thinking and problem solving when resoling guest grievances.Effective schedule management and policy enforcement throughout the restaurant.Strong interpersonal skills managing and assisting restaurant guests.