Currently helping businesses launch and improve products.10+ years of professional Training, Process Improvement, Project Management and Strategic Ecommerce Marketing experience Recognized for skills in developing innovative solutions and improvements through astute analysis of service delivery, customer feedback and business objectives utilizing continuous improvement strategies and training initiatives.Successfully managed and maintained high volume of clients, while ensuring to meet and surpass business and clients’ expectation by utilizing excellent customer service skills. Demonstrated success in development and delivery of employee training for individuals and groups, enabling achievement of KPIs, delivery of high standards of customer service and the resolution of complex issues, maximizing customer satisfaction and retention.Highly skilled and experienced with managing programs a various organizations with a focus on process improvement and streamlined workflows, improving ROI, workforce efficiency and quality of service. My Approach:• Fostering a fun, collaborative and innovative environment where workers are excited to work in an enjoyable and positive environment• Train, teach and guide co-workers with whatever can be done to ensure the success of their own personal development and that of the company• Extremely effective in cross-departmental communication and a advocate of listening to the voice of both the customer and the employee, accepting real-time feedback and implementing immediate changes to identify and mitigate potential problems before they arise• Ensuring productivity in a cross-functional environment by effectively delegating tasks and empowering colleagues to take ownership of the task at hand, share their thoughts and encourage continuous questioning for both learning purposes and identification of gaps in processes• Streamline workflows, achieve target ROI's and establish workforce efficiency and overall quality of service for both internal and external customers