Empathetic Distiller of Knowledge | Simplifying it for the masses.• 13 years creating and working with documentation in multiple content strategies and style guides.• Successfully implemented two new internal knowledge management systems (Bloomfire and Guru).• Provides jovial attitude to help team dynamics, creating a drama-free environment.• Freely mentors junior team members to make sure important information and processes are understood.• Works efficiently in content management systems (CMS) and adapts quickly to new CMS environments.• Relationship builder who works with other departments to create reliable communication avenues.• Works to improve team efficiency, for example, by building reports, filters, and dashboards for management (Jira and Confluence).• Works regularly with Information Systems staff to ensure product documentation fits guidelines.• Organized, detail-focused, and dependable with a successful history of assessing, designing, and implementing new training and implementation offerings to fulfill customer and company needs. • Proven background in help documentation, animation, video, presentation graphics, and eLearning modules.• Handles multiple projects, such as assisting Marketing with a new product launch while maintaining regular responsibilities.• Ensures deadlines are achievable and delivers on time.• BFA in Graphic Design; advanced studies in Computer Animation. CAREER COMPETENCIESContent development Technical writing Content frameworksLocalized content Web Content Accessibility GuidelinesContent governanceSAAS supportEditing / proofreadingNeeds assessmentContent Management SystemsUser-centric mindset Product design enhancementsData/analytics 2D / 3D animation Video – production & editingStoryboards eLearning Website content User feedback Organizing creative assets Matching VO to video / animation
Listed skills include Writing, Salesforce.Com, Microsoft Powerpoint, Troubleshooting, and 15 others.
