Patrick Rankin Email & Phone Number

London Area, United Kingdom

Technical and functional support for all Oracle E-Business Suite environments including HCM, Payroll, Inventory, Purchasing and Financials.Technical and functional support for all SQL Server databases and applications.Technical and functional support for all company applications.Installs, maintains, and troubleshoots Oracle, SQL Server and other application systems and associated hardware.Ensure software license compliancy for Oracle applications and databases.Prepares technical and user documentation and provides user assistance.Management and support of other members of the Helpdesk level 1 support team. Provide level 2 support and problem resolution for all applications and if required, escalate application problems to external vendors to ensure all reported problems are resolved efficiently.Design and document database architecture, build and maintain database schemas, tables, procedures and permissions.Monitor database systems for availability, analyse and tune database for optimal efficiency.Restore and recover databases in production and during DR testing.Acts as an Oracle, SQL Server and applications technical resource in assisting users or project teams, take ownership of issues or problems assigned and ensures all key personnel are kept informed on progress in a timely manner.Makes Oracle, SQL Server and applications hardware and software acquisition recommendations in line with company purchasing procedures. Assist users to assess needs and provide/document justification for equipment and services.Performs routine Oracle, SQL Server and applications systems support housekeeping tasks (monitor backups, nightly batch jobs, application of patches, data retention policies).

London Area, United Kingdom

The Service Delivery Manager supervises the daily workflow, resolution and follow-up of end-user support requests.The Service Delivery Manager is responsible for working with the Head of IT to develop, implement and maintain best practices for service delivery. Manage the daily workflow of the service delivery team, with the goal of 100% resolution on all issues and complaints. Work in consultation with the business to continually strive to improve service, support and to establish standardised best practices.Monitor the daily workflow and develop performance metrics to ensure that all outstanding items are addressed in a timely manner.Manage projects, both infrastructure and development, as per the standard Metroline project framework. Manage suppliers and IT service contracts as required and ensure they adhere to any Service Level agreements.Manage user expectations and communicate in a timely manner all scheduled and unscheduled system outages. Manage the delivery of support services related to the desktop laptop or client computing environments, deployed across the Metroline network.Produce service delivery performance statistics for input into the Monthly IT report. Ensure adequate security measures are in place to protect Metroline computer systems from internal or external attack whether accidental or malicious. Ensure business continuity procedures and processes are regularly exercised.Ensure software license and data protection compliancy are adhered to. Ensure software and hardware asset registers are kept up to date.Adhere to standard IT administrative procedures including helpdesk fault logging, change control, problem management, documentation, and asset management. Participate in IT related projects, either leading or participating as team member in specific projects.Provide support and problem resolution assistance to the IT Support Team as required.

London, England, United Kingdom

New project to implement Oracle E-Business Suite including HCM, Payroll, Financials, Purchasing and Inventory applications.

Master Of Science In Computer Science, Computer Science

Graduate Diploma In Hotel Management & Catering, Hotel Management & Catering

Bachelor Of Arts In Management Science, Management Science, 2.2

11 Oxford Ordinary Levels And 2 Oxford Advanced Levels