• Provide support for network operations and manage day-to-day tasks to ensure optimal performance and reliability.• Troubleshoot and resolve complex network issues, maintaining thorough documentation for issue resolution and system changes.• Create and manage configuration workplan documentation to ensure precision and adherence to standards.• Lead network implementation projects, including ISP migrations and the deployment of new office networks, coordinating with ISPs and key stakeholders to ensure seamless and timely execution• Implement and verify network configurations, adhering to best practices to ensure security, efficiency, and scalability.• Mentor junior team members, providing guidance and support to foster their growth and development.Supported Technology: Meraki Firewall, Meraki SD-WAN, Meraki Switches, Cisco switches, Meraki.

• Provide support for network operations and manage day-to-day tasks to ensure optimal performance and reliability.• Conduct regular network monitoring and health checks to proactively identify and address potential issues.• Respond to network-related incidents, maintaining detailed documentation and working toward effective resolution.• Escalate complex issues to senior network engineers or relevant teams for in-depth investigation and troubleshooting.• Assist in implementing network configuration changes with minimal supervision of senior engineers, ensuring alignment with best practices.Supported Technology: Meraki Firewall, Meraki SD-WAN, Meraki Switches, Meraki AP’s, Cisco ASA, Cisco ISE, Cisco ASAv, Meraki Dashboard, RingCentral, Microsoft Azure & AWS.

• Manages Network Operations and maintenance in a 24x7 environment, conductingcomprehensive network troubleshooting, hands-on incident resolution, device installation,configuration, and documentation tasks. Conducts daily network monitoring and analyzesInternet traffic for visibility.• Collaborates with national service providers to rectify network issues and works closely with theCustomer Care Group to provide feedback and advisory updates for network incidents.• Spearheaded the planning, configuration, and deployment of new network devices (L3 and L2switches, SANGFOR firewall, and Bandwidth IAM Manager) as part of the LAN upgrade project,enhancing business continuity, high availability, and network security.• Optimized the existing network topology and device configurations for peak performance.• Oversaw and coordinated a structured cabling project that significantly improved themanageability, maintainability, and aesthetics of the cabling infrastructure.• Updated network diagrams, configurations, inventory records, and established standardized workprocedures.Supported Technology: Cisco Catalyst Switches, Servers, TP LINK AP’s, SANGFOR Firewall and SANGFORBandwidth Manager.

Offer advanced support and problem-solving for data network systems.• Take charge of deploying network equipment, including Cisco Catalyst switches, Cisco Routers,Clavister Firewalls, Meraki, and Cisco wireless Controllers.• Configure and upkeep enterprise switching setups.• Collaborate with vendors and service providers to resolve issues during carrier outages or devicefailures.• Effectively prioritize tasks, giving precedence to critical client needs.• Collaborate closely with peers to achieve team objectives and enhance procedures.• Adhere to established configuration and change management protocols to ensure the approvaland success of network infrastructure modifications.Supported Technology: Cisco Routers, Catalyst Switches, WLC, Meraki, Clavister Firewall & SolarWinds

Provide 24x7 IT network support for 4,000 global Regus centers, addressing LAN, WAN, Wireless,and Firewall issues. Offer configuration expertise for network components and escalate complex faults within theGroup IT structure. Maintain expertise in global Regus network and security infrastructure. Deliver professional responses to reported problems, ensuring proper incident logging and clearcommunication for customer service. Serve as the first point of contact for Priority 1 network inquiries, detecting and resolving faultsusing management platforms. Collaborate on documentation and monitoring procedures, adhering to incident managementplans. Communicate effectively with Regus Centers during service-affecting events and report/escalateissues to network infrastructure and vendors. Schedule and oversee timely repairs while safeguarding customer information and fulfillingadditional responsibilities as requested.Supported Technology: Cisco Routers, Cisco Catalyst Switches, Cisco WLC, Meraki, Clavister Firewall &SolarWinds NPMS.