Patrick Jones Email & Phone Number

Boston, Massachusetts, Us

New York, New York, Us

Responsible for the management and retention of 11 customers and approximately 9M+ in ARRSpecial focus on Strategic and Enterprise-level customers and experience working with Senior VP and C-Suite stakeholdersLead customers through full post-sales lifecycle, run point on high priority stages such as QBRs and in-person events and partner with cross-functional teams such as Solutions Architects, Strategic Consultants, and Product Owners in service of my customers. Run point on renewals and cross-sell/up-sell opportunities and generated over $1,000,00+ in new pipeline since 2023Selected to the SPARK program, dedicated to growing employees with exceptional leadership potentialMember of Gainsight Enablement Steering Committee Member of CSM Enablement Steering Committee and personally partnered with enablement team to completely revamp new CSM onboarding

New York, New York, Us

Episerver acquired Optimizely. Optimizely makes progressive delivery and experimentation software for other companies. The Optimizely platform technology provides A/B testing and multivariate testing tools, website personalization, and feature toggle capabilities.

North Billerica, Ma, Us

Provide support to educators, including ongoing proactive communication to districts andPersonal year over year retention growth and 44% drop in churn from 2019-2021Develop and implement strategy to drive territory growth and expansion.Analyze, lead, and assist educators in utilizing student data to make the necessary decisions for assessment and instruction.Work cross-functionally across the larger Account Management Team to problem solve and create solutions that positively impact the larger team.

Cleveland , Oh, Us

As a Client Success Manager at Montage, I’m personally committed to my clients’ long-term success. I build strategic relationships and work to maintain the highest levels of client satisfaction. I educate my clients on new innovation and capabilities to ensure they’re getting the maximum ROI from our interviewing software. Working as a Client Success Manager, I’m proud to say that we are the 2018 top-ranked interviewing software for customer satisfaction on G2 Crowd. One hundred of the Fortune 500 choose Montage as the single solution to engage, interview and hire better candidates, faster.If you would like to learn more about how I’ve been able to help transform the hiring experience for my clients, please send me an InMail or email me at patrick.jones@montagetalent.com

Bloomington, Minnesota, Us

Lead a team of 5 high-functioning and dynamic customer success managers, responsible for more than 2,000+ customer accounts. I work closely with the Director of Customer Success on both internal and external projects, focused on creating a phenomenal experience for all of our customers. Strong Focus on:- Retention and Expansion- Reducing first-year churn- Interdepartmental communication- Global awareness of Digital CertaintySiteimprove helps organizations enrich their websites with insightful and intuitive web services. Our Internet-based tools are specialized in the fields of web analytics, content quality assurance, website monitoring, and search engine optimization. We provide world-class solutions to a wide range of clients within the public and private sector in the USA, UK, Canada, Australia, and Europe.

Bloomington, Minnesota, Us

As a Customer Success Manager, my responsibility is to be an expert on our tools and to ensure that all of my 250+ customers are successful with their subscription and understand fully how their Siteimprove subscription helps them achieve their web initiatives.I participate in the full customer life cycle starting post-sale completion and continuing throughout their subscription period. I conduct the full training and product implementation with the customer and work closely with the client to develop a strategy for implementation. This includes establishing measurable and actionable goals in both the short and long term. I also work with the Directorof Customer Success on identifying and key components of customer success with our tools and communicating them to our sales, marketing, support and development teams by collecting customer feedback via conversations and customer surveys. This also includes developing customer programs, processes, and best practices, both for the customer and internally. Core responsibilities include: training, strategizing, consultation, driving value-realization, cross-functional communication (internally and externally), account management, uncovering growth opportunities.My ultimate goal is to assess the overall health of the customer base, proactively pinpoint and recommend new approaches to customers, and continue developing a robust account management process.Siteimprove helps organizations enrich their websites with insightful and intuitive web services. Our Internet-based tools are specialized in the fields of web analytics, content quality assurance, website monitoring, and search engine optimization. We provide world-class solutions to a wide range of clients within the public and private sector in the USA, UK, Canada, Australia, and Europe.

Bloomington, Minnesota, Us

Anyone responsible for a website knows how easy it is to lose track of the website's condition. As the website grows, it becomes increasingly challenging to control. Adding members to the web team lessens the workload, but increases the number of visionaries pulling the site in different directions. Coordinating group efforts means a mess of overlapping responsibilities, redundant work, and frustration. What's a content manager to do? With Siteimprove's Web Governance Suite (WGS), you can easily assign responsibilities and coordinate web efforts, streamlining your web maintenance whether you're a team of 1 or 100. Because all of our web tools are available on one platform, you get intelligent integration between tools. Through the integration of our most popular services, you can now prioritize fixes by number of page views, and more. No matter how large your website and web team become, you'll always have the right tools to ensure alignment between your web strategy and business processes. Siteimprove's software as a service (SaaS) highlights: - Broken links - Misspelled words - SEO deficiencies - Accessibility errors - Web analytics - Website downtime

The Local JobNetwork™ is comprised of more than 600 local employment and diversity websites throughout the country that allow employers to be both locally focused and nationally connected. Considered an industry leader, the Local JobNetwork™ offers a premier online network of jobs and careers nationwide – connecting the most progressive companies with the most qualified individuals. In addition, the Local JobNetwork™ has partnerships with more than 10,000 community-based organizations that serve a diverse population. By offering innovative technology and superior services, the Local JobNetwork™ is committed to transcending the market by offering comprehensive solutions in the area of local hiring, government compliance, talent management, and social media.

Calabasas Hills, Ca, Us

Bachelor Of Arts (B.A.), Mass Communication/Media Studies

Education record