Patrick Joyce Email & Phone Number

Long Beach, California, United States

Operational oversight for multiple divisions of the flagship, mixed-use retail facility on 35K+ student campus with 15M$ annual sales. Reporting to Director, tasked with day-to-day management 40+ employees and operation of sales floor, warehouse, print services, and e-commerce divisions. Responsible for inventory management, point-of-sale systems, risk management, consumer protection compliance, loss prevention and new-hire training. Further the financial goals of the business through budget management and profitability forecasting. Manage ongoing relationships with facility vendors and campus administration.

Long Beach, California

Ultimate responsibility for the daily operations of 8 retail locations on 50K+ student campus with 3.2M $ annual sales and 65+ employees. Measure employee performance through goal-setting reviews to facilitate better working relationships and enhance profitability. Support the strategic objectives of the business through effective budgeting and forecasting. Maximize return on investment and satisfy consumer demand by developing merchandising and marketing plans. Successfully maintain relationships with multiple vendors to ensure maximization of profits and customer satisfaction with product selection. • Expanded growth and productivity of 2 campus locations by 25% in first year of employment, leading to additional responsibility of managing 8 total campus locations.• Spearheaded response to CSU statewide initiative to reduce food-insecurity by restructuring, rebranding, and transforming existing retail location to meet the needs of affected student population. Successfully accomplished dual goal of reaching under-served customer base and furthering the company’s philanthropic goals. • Served as project leader on new construction of retail location from conceptualization to completion, including location design, sourcing and oversight of all materials, fixtures, and products, and merchandising store from scratch, research, forecasting and budgeting of all sales.• Drove implementation of multiple retail software systems including NBC and Micros point of sale systems, and Computrition and MyInventory inventory control systems, increasing profit margin by 2.5%.• Produced over 3M $ annual sales in FY 2019 by introducing and executing innovative strategic initiatives.

Southern California

Primarily responsible for negotiating and ordering non-food merchandise for 50K square foot stores, evaluating product performance and developing necessary merchandising strategies to attain desired financial outcomes for multiple branches of the second largest grocery chain in North America. Tasked with creating financially successful department through managing labor costs through effective employee scheduling, product order decisions and management, inline and seasonal product resets, and inventory management.• Initially hired as entry level courtesy clerk in first employment opportunity as a teenager and promoted to management level of store operations within 5 years.• Due to consistent excellence in department management, deployed to strategic refocus team working in financially distressed stores to diagnose operational changes needed to achieve company goals. Successfully directed operational remediation of 6 stores.• Recruited to training team for new store launches to train store staff and implement company objectives. Successfully launched grand openings of 5 store locations.

Southern California

Assisted department manager in writing orders, scheduling, merchandising, and quarterly inventories.

Lakewood, California

Provided customer service to shoppers. Two-time Employee of the Month.