Patrick J. Power

Patrick J. Power Email and Phone Number

Senior Customer Support Specialist at Campana Systems @ Campana Systems
Patrick J. Power's Location
Waterloo, Ontario, Canada, Canada
About Patrick J. Power

Highly motivated Technical Support Leader who excels at providing customer service through phone, email and Social Media. Managing projects and configuring / managing internal communities. Expertise in AXIS(Emergency Road Service), Mobile Handheld, Handheld Applications, and Desktop Software. Excellent at reproducing and tracking bugs within MKS Integrity for beta and in-market software and hardware. Known as the “go-to-person” for technical knowledge and problem solving. Exceptional interpersonal communication skills both oral and written. Enthusiastically seeks and embraces learning and is a strong team player. Hardworking with passion and commitment to the highest standards in every role.Technical Skills Summary:Software : AXIS, ERS MobilePlus, iOS, Android, Office 365, , Office, BrowsersHardware: BlackBerry, Android, Bluetooth, Mobile, DesktopOperating Systems: Windows, Windows Server and LinuxTools: FTP, Remedy, TeamSupport, Microsoft Teams, SNOW

Patrick J. Power's Current Company Details
Campana Systems

Campana Systems

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Senior Customer Support Specialist at Campana Systems
Patrick J. Power Work Experience Details
  • Campana Systems
    Senior Customer Service Specialist
    Campana Systems Mar 2024 - Present
    Waterloo, Ontario, Canada
    View
  • Campana Systems
    Customer Support Representative
    Campana Systems Nov 2013 - Aug 2024
    Waterloo, Ontario
    Inbound/outbound technical support for CAA/AAA Automobile Clubs Created action plans to resolve Emergency Road Service in AXIS, Web or Mobile related issues through problem analysis and identification  Reproduce, gather, diagnose and troubleshoot Emergency Road Service in AXIS, Web or Mobile issues Exceptional interpersonal, communication both oral and written, and customer service skills Hardworking individual with a passion and commitment the highest standards in every role Strong assessment administrating abilities to determine eligibility TeamSupport ticketing system Administrator Local I.T. Support (Active Directory Users, Computer Hardware/Software Setup and Support)
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  • Blackberry [Formally Known As Research In Motion]
    Blackberry Technical Support
    Blackberry [Formally Known As Research In Motion] Feb 2009 - Aug 2013
    Waterloo, On
    Inbound/outbound technical support for carrier, end-user, IT Administrators and Customer Loyalty [Handheld, Bluetooth Accessories, PlayBook, BlackBerry Enterprise Server, Mobile Fusion, SQL, Exchange, Active Directory, Desktop Software, Windows/Mac, BIS] Created action plans to resolve BlackBerry related issues through problem analysis and identification  Reproduce, gather, diagnose and escalate logs on behalf of end users Travel to offsite locations for on-site support and projects Demonstrated success in liaising and building positive relationships with key stakeholders  Experience working with clients and professionals from diverse backgrounds with warmth and diplomacy
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  • Teletech
    Dsl Internet Technical Support
    Teletech Jul 2004 - Jan 2009
    London, Canada Area
     S.W.A.T/N.A.S.A/Retention, adapting to change and handling irate customers Subject Matter Expert, providing struggling agents with the means to excel Premium Technical Support, supporting all Windows, software and peripheral Inbound Technical Support and Supervisor Escalations for Verizon Online DSL Tech support for DSL, Email, MSN and Yahoo Technical Support for modems, routers, NICs, browsers, and virus removal Operating computer & dual line phone
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Patrick J. Power Education Details

  • Skillport
    Skillport
    Computer Software Technology/Technician
  • Prometric
    Prometric
    Bis
  • Westervelt College
    Westervelt College
    Computer Electronics
  • Parkside Collegiate Institute
    Parkside Collegiate Institute
    12

Frequently Asked Questions about Patrick J. Power

What company does Patrick J. Power work for?

Patrick J. Power works for Campana Systems

What is Patrick J. Power's role at the current company?

Patrick J. Power's current role is Senior Customer Support Specialist at Campana Systems.

What schools did Patrick J. Power attend?

Patrick J. Power attended Skillport, Prometric, Westervelt College, Parkside Collegiate Institute.

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