Patrick Juliani Email & Phone Number

Montreal, Quebec, Canada

Solution Architecture Lead at CGI

Montreal, Canada Area

-Provide technical oversight and architectural guidance for enterprise class mid-tier platforms, including provisioning and communications flows (SMS, Email, IVR, InBrowser Notices, etc.) to large base of customers in telecommunications domain. -Approval authority during the Service Delivery Life Cycle, supporting blended onshore and offshore delivery teams during Design and Construction activities, including architecture oversight, coaching and knowledge transfer. -Create proposals and business cases, presenting these to the client for system enhancements and improvements. -Provides RFI/RFP/RFA assessment responses, solutions & estimate documents and track/follow-up on the sales funnel for progress on initiatives and proposals.- Working on Java, SOAP/XML, Tapestry, IBM BPM, IBM Operation Decision Manager, Enterprise class Oracle/MySQL DB instances

Montreal, Canada Area

- Reporting to the Business Unit director, responsible for delivery of project cost assessments, system interface specification documents and supporting the Design/Development/Testing phases.- Comfortable in a matrix style management framework, successful at interfacing with clients for solution development and scope definition, advanced project costing and “cost to functionality” negotiation skills while supporting the project manager- Complex analysis of required system changes, code bases in Java, C++, SOAP/XML schema changes, Enterprise class Oracle/MySQL DB instances.- Great communication skills leveraged for Knowledge Transfer to Offshore (India) development teams.

- Management of service delivery ("Order to Cash") & customer experience for Bell Home Phone and Bell Internet consumer market products serving more than 10 million customers. - Increase sales and net customer acquisitions through sponsorship of corporate level programs/projects and process re-engineering initiatives targeting an operational team of more than 15,000 people. - Interact with large project teams, including project managers, business analysts, developpers, software partners & outsourcers.- Analysis of problem areas, exploring solutions through partnering with multiple departments and proposing solutions to executives.- Securing and managing budgets greater than 5M$ for various operational improvement projects.- Driving operational change management and IT releases.

- Implementation of Bell Canada wide projects aiming productivity improvements and new product launches (1M$ to 6M$ size projects with project teams of approx 10 members). Applied PMP recognized standards to achieve delivery.- Creation, management and handoff of smaller scale projects with a local focus to the Internet contact center management (100k$ to 500k$ budget with smaller Task Force (Kaizen) teams of 5 members) aiming at reducing local budget and improving processes. - Six Sigma Green Belt tools acquired.

- Managed a team of 8 supervisors who each had teams of approximately 15 to 20 agents.- Responsible for overall Team performance in accordance to Bell Standards. - Applied recognized coaching techniques to improve supervisor and agent performance.- Guided supervisors on policy and executive level directives.- Addressed HR escalations for agents and supervisors.- Recognized by organization for Quality of service and outstanding technical support to customers.