Patrick Junge Email & Phone Number

Norwest Business Park

Nilfisk Australia Pty Ltd - (National Role, Head Office based)National Service Manager January 2015 - October 2015 Responsibilities • As a member of the Leadership team I work closely with the General Manager and other senior managers to ensure all activities foster and support the organisation’s overall strategic goals, values and principles of best practice.• Direct and control the overall business activities of the national field service technicians, customer service administration, service and technical support to achieve agreed objectives and budget via effective use of available resources.• In consultation with the GM, I prepare and present budgets, management plans and monthly reports.• Monitor the division’s performance against service sales targets and budget, developing and implementing corrective action as required.• Plan and review the operating costs particularly with regard to van stock inventory levels (PSI) & warranty developing and implementing corrective action as required.• Maintain necessary contact with major suppliers, customers, industry associations and government representatives to achieve the objectives of the division

Independent Contract Assignments from June 2014 - Dec 2014Position: Contractor My main contract during this period was confidential and with a well-known furniture company with outlets Australia wide. My task was to assess the current customer service operations and provide a report to develop and implement these customer service strategies to deliver an overall consistent service to all end consumers. I am happy to discuss the details of this at interview.

Service Operations Manager I was responsible for overseeing a team of 160 personnel in the service and spare parts division. I was brought on board to introduce changes to their existing business systems in this area. It was a new position as the company was looking to change its process direction. Due to corporate restructure again, my role was no longer required.

The Strategic delivery of after sales and Service, technical support and Spare parts with in Australia for the Sunbeam brand. This includes: • Responsible for the Strategic development and direction of After Sales and Customer Service• Responsible for a team of 24 staff and all Budgetary financials relating to After Sales Service Activities, which included customer service, warranty), spare parts sales ($1M/pa) • Responsible for business compliance with regards to Australian Consumer Law 2010, this includes training staff on how this effects and business. • Responsible for developing Third Party service vendors to provide Sunbeam excellent customer service.

Responsible for the Strategic delivery of after sales and Service, technical support and Spare parts with in Australia and NZ for Blanco, Omega, De Dietrich and Omega Altise This includes: • Responsible for all Budgetary financials relating to service, which includes warranty costs and spare parts sales • Responsible for building strong relationships with 3rd Party service providers • Responsible for all Products to meet all AS/NZ standards • Company representative relating to technical and service Industry matters Ultimately Responsible for the Strategic development of After Sales and Service for the new ERP System which is being rolled out Q1 2012

Initially this was a start up role and I was employed as part of a senior management team to take over the incumbent service provider which had their Service Contract terminated by Nokia. My primary role is the National Service Manager is to drive the performance of all staff and provide field support to all staff across all branches. I had to ensure all processes are being followed through regular audits, as well as, ensuring new procedures implemented. In addition this is a key senior support position which assists the branch manager and technical team in driving the overall branch performance.

Associate Diploma Of Management, Business Administration And Management, General

Associate'S Diploma, Mechanical Engineering

Trade, Toolmaker