Patrick Tang Email & Phone Number

Kitchener And Waterloo, Ontario

• Diagnosed and debugged hardware using a multimeter, ammeter, voltmeter, and schematics• Troubleshoot and provision mobile devices, computers and electronics• Assess, procure, and provision computer hardware and peripherals• Utilized microscopes and soldering tools to identify defects, replace, and repair board level components• Create and manage collective user technical knowledge base and documentation• Utilized internal ticketing system for user inquires and incident… Show more • Diagnosed and debugged hardware using a multimeter, ammeter, voltmeter, and schematics• Troubleshoot and provision mobile devices, computers and electronics• Assess, procure, and provision computer hardware and peripherals• Utilized microscopes and soldering tools to identify defects, replace, and repair board level components• Create and manage collective user technical knowledge base and documentation• Utilized internal ticketing system for user inquires and incident management logging• Resolved customer software issues and provided technical guidance• Demonstrated and explained hardware use• Respond to customer inquiries and incidents with strict SLA’s through email, phone and in person communication Show less

Guelph, Ontario, Canada

• Studied blueprints, layouts, or charts and job orders for information on specifications and tooling instructions and to determine material requirements and operational sequences• Monitored the cutting operations of the machine tool for accuracy and quality control purposes• Inspected sample workpieces to verify conformance using gauges and micrometers• Documented production logs to ensure part quantity accuracy

Waterloo, Ontario

• Provisioned smart devices and monthly plans to customers’ needs• Educated customers to utilize popular features for every day use• Enticed customers with sales and promotions to boost sales• Promoted benefits of store credit cards and customer loyalty programs• Cultivated relationships with new and existing customers to drive sales

Waterloo, Ontario

• Coordinated with various business units to improve standards and procedures• Load, test and troubleshoot mobile device software• Diagnosed and resolve computer related issues and escalated to proper personnel when required• Delivered prompt reporting of noncompliance and sought corrective action• Strategized with personnel to improve current processes by developing work instructions, standard operating procedures and standardized forms