Patrick I. Email & Phone Number

Boston, Ma, Us

Cambridge, Massachusetts

- Provided administrative support to the Graduate School of Arts and Sciences with the application filing system.- Processed and reviewed daily 50+ Non- Resident students application resulting in students satisfaction.

Collaborated daily over the phone and emails with 7 external vendors to meet our clients’ needsProcessed financial reimbursement, invoices and clients request for Ahold, CITI Bank and USPS accounts in Corrigo

Cambridge, Ma 02138

Tracked and created the execution process of 2018 Asia Harvard Alumni Association Regional meeting materials to ensure 60+ attendees’ satisfaction

Planned/ created 15+ meeting schedules for staff member in Johannesburg, South Africa resulting in staff satisfactionProvided administrative support for 15+ international project partners conference callsPlanned logistics for the Hollywood Immersive Field Course project reveal event, including maintaining and organizing course materials, reserving classroom space, liaising with faculty, staff and 30+ students Coordinated day-to-day logistics in collaboration with Operations team for international travel assessments Created Field Global Immersion video, which was viewed by 900+ Harvard Business School students, faculty and staff Managed the execution of complex legal agreements, ensured accurate record keeping, and update process documentation Served as an editor and final reviewer of communications to students, faculty, and staff including program books, PowerPoint presentations, webpages, and an Field Global Immersion (FGI) video that resulted in 90% faculty and students satisfactionAssisted GEO Business Operations Manager to manage IPhone and gift inventory Researched and compiled cultural norms for non US Immersion Field Course (IFC) locations to for a smooth gift giving Maintained accurate, and timely travel assessment and risk management records in QuickBase platformLed office-wide migration to new Harvard Business School PowerPoint template

Boston, Ma

Developed personal relationships with clientele resulting in 0% client attrition over 9 months tenureOptimized personal client service routes, resulting in 30% increase in daily clientsCreated opportunity for new and under performing team members to balance their workload by using time I created through route optimizationChosen to train new employees to on prioritization and route optimization strategies

Greater Boston Area

Provided assistance to passengers getting on/off the plane at Logan International AirportVerified 50+ passengers' boarding pass

- Reported to the Manager inventory control sheets daily resulting in products restocking- Greeted about 40 customers daily to build trust relationship with customers- Trained more than three employees monthly on assessing customers' needs, providing assistance and understanding on product features to become excellent customer assistants

Project Management

Year Up is one-year career- development program comprised of college- level courses, professional training, and six-month professional.

Professional Scrum Foundations

The Professional Scrum Foundations (PSF) course is a 2-day course that teaches Scrum by experiencing what it’s like to build software.

Bachelor Of Science - Bs, Software Development

Relevant Modules Studied: Web Development Applications | Data Management | User Experience Design | User Interface Design | Software.